FREEDOME cannot establish a VPN connection through a Sagemcom modem - F-Secure Community
<main> <article class="userContent"> <p> </p>FREEDOME cannot establish a VPN connection through a Sagemcom modem <p> This topic explains what to do if FREEDOME VPN cannot establish a VPN connection if a Sagemcom modem is in use. </p> <h3 data-id="symptoms">Symptoms </h3> <p>F-Secure FREEDOME VPN cannot establish a VPN connection through a Sagemcom modem when using FREEDOME VPN on iPad or iPhone. </p> <h3 data-id="diagnosis">Diagnosis </h3> <p>Some Internet Service Providers, including the Finnish ISP called DNA, distribute Sagemcom modems to their customers. Some of the Sagemcom modems prevent VPN solutions, such as FREEDOME VPN from working; at least models 3284DC and 3686AC are affected. </p> <p>By default, the modem prevents the IPSec connections required by the iOS version of FREEDOME VPN. Android, Windows and Mac versions of FREEDOME VPN work without issues through the modem. </p> <h3 data-id="solution">Solution </h3> <p>To solve the problem, do as follows: </p> <ol><li> Log in to the Sagemcom modem with its admin account. </li> <li> Open the <strong>Advanced</strong> page in the modem settings and select the <strong>IPSec PassThrough</strong> setting. </li> <li> Save the settings. </li> </ol><p>Now the FREEDOME VPN connection works also through the Sagemcom modem. </p> </article> </main>