How can I generate a FREEDOME log file with my smartphone?
If you have technical problems with your product, contact our technical support. If our technical support asks you to send logs to us, follow the instructions given below. The log file contains information that can be used for troubleshooting and solving problems specific to your device.
Note: Do not send the log files without first contacting our technical support as you'll need to have a support ticket number when sending the logs.
To generate a log file with your smartphone:
- Open the FREEDOME app.
- Tap the main menu in the top-left corner, and select About. The About FREEDOME page opens.
- Tap seven times on the version number. The SEND LOG FILE button is displayed at the bottom of the screen.
- Tap the SEND LOG FILE button and select your email sending method. The email message opens with the log file attached to it.
- Describe the problem in the email. Remember to include the support ticket number you received from our technical support.
- Send the email.