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Reaktiot
Viestejä yhteensä
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Moi! Riippuen sijainnista käytämme sekä omistamiamme että vuokraamiamme servereitä, mutta suurin osa servereistämme on vuokrattuja. Tämä mahdollistaa huomattavasti nopeamman reagoinnin esimerkiksi kapasiteetin lisäystarpeeseen. Käytämme sekä virtuaa…kohteessa Kysymyksia FREEDOMEn tietoturvasta ja tietosuojasta virtuaalisijainneissa Kommentoijana Tapsa toukokuu 5
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Hi, We had an outage with our North American servers approximately today (2019-05-23) between 01:40 - 06:00 UTC. While there were some servers at our North American locations that worked during that time, the majority of the servers were unavail…
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Hei, Kiitos ilmoituksesta. Osoittautui, että osalla palvelimistamme Suomessa oli virheellinen asetus, joka rajoitti porttiavaruutta kuvatunkaltaisesti. Ongelma on nyt korjattu ja korjaus tullaan levittämään myös muille palvelimillemme. Kuten GRC…
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Hi, The problem was identified and fixed on Friday evening and the pending renewals were processed. Please let us know if you still experience the problem. Yours, Tapio
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Hello, We need more information about this. I'll contact both of you separately by private message with further details. Yours, Tapio
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Hi, We identified the problem that affected some of our users using Finland as their virtual location, especially in the evenings (Finnish time). We did some maintenance last night and now these performance / packet loss issues with our Finnish …kohteessa Espoo access points not capable of handling traffic on evenings? Kommentoijana Tapsa syyskuu 2016
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Hi, We identified the problem that affected some of our users using Finland as their virtual location, especially in the evenings (Finnish time). We did some maintenance last night and now these performance / packet loss issues with our Finnish …
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Hi Jkv, Please check your private messages. We would like to have more information from you regarding this issue. Yours, Tapio Keihanenkohteessa Freedome installation is not compatible with Windows 1607 (Annuversary Update) Kommentoijana Tapsa elokuu 2016
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Hi, We've been investigating the recent problems with Whatsapp and Freedome on devices with iOS 9. Based on our investigations, Whatsapp crashes each time in the background when a push notification arrives and Freedome is running. Because of…
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Unfortunately we haven't been able to reply to all the feedback - very sorry for that. Please could you send me a PM with your username in our beta site and I'll check out your feedback there right away? Tapio
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This "Touch ID" dialog comes from the operating system. It prompts for fingerprint scanning ("Touch ID" is the Apple term for fingerprint), as the fingerprint scanning is enabled on the device. If it would be disabled, it would p…kohteessa After upgrade to ios 9 cannot connect anymore to Freedome? Kommentoijana Tapsa syyskuu 2015
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Hello, We investigated this a bit. Everything seems to point towards problems between Cloudflare and your site. Cloudflare's support documentation about this error situation also point to that direction. We tried a number of other sites behi…kohteessa Freedome Sweeden Node causing access problems to my website Kommentoijana Tapsa kesäkuu 2015
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Hi, If you cannot open the link (https://www.f-secure.com/en/web/home_global/freedome), it is quite likely that something, typically a firewall in the network is blocking your access to our site. You may try to access the link from some other ne…
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Hi, Yes, we're very much working on the Windows 10 support. We are constantly testing with the latest Windows 10 builds and, as Microsoft changes things, we are changing our product accordingly. We are aware of the problem with the Windows …
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Hi, Please try again. We had some issues in our backends last night which could've resulted to this message, but those were sorted out this morning.
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Thank you for the data that you sent. The Freedome app version on your device is very old; after its release we've released 20 new updated versions of it already. It also predates Android 5 beta release, so it hasn't been tested on that platform at …
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Hi, Thank you for letting us know. We'll check this further and request de-blacklisting. It seems that one of our users has had an infected computer and used our Dutch virtual location. Tapiokohteessa F-Secure Freedome, IP address ( Netherlands, Amsterdam ) Kommentoijana Tapsa huhtikuu 2015
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Hei Olen pahoillani, ettei tämän asian käsittely ole mennyt niin sukkelasti kuin se olisi pitänyt hoitaa. Freedomen pitäisi toimia ongelmitta myös mobiiliverkoissa, mukaanlukien myös Elisan verkko. NAT:illa tässä tuskin on mitään tekemistä, …
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Hi, In short: No, we're not logging our users' traffic. F-Secure is not an operator and the referred data retention directive does not concern us. A bit longer reply: It should be noted that when EU court gave its verdict on excessive na…
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Hi, It might be so that the Tizzbird device doesn't have the VPN functionality enabled in the firmware. This seems often to be the case with various Android devices meant to be connected to TV like Tizzbird.
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Hi, Sorry for the delayed response. There is a bug in Android 5 (Lollipop) which could cause this kind of behavior. A reboot of the device should fix the issue; have you tried rebooting yet? You can test the product equally from the UK.…kohteessa Freedome app says connected to the UK but is stuck in connecting mode Kommentoijana Tapsa maaliskuu 2015
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Hi, We're not distributing our APK separately outside Google Play at least for now. If you want to ensure the APK you've received from Google Play is not tampered with, the SHA-1 hash of it is bb78dc113cc8300f19c9f57f0c439730ad01562d. This i…
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Hi, There is an underlying bug in the iOS 8 operating system which causes this network disconnection when there is a VPN app like Freedome running on the device. We have hoped that Apple would fix this quickly but at least with the latest iOS re…
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Hi, We have had some capacity issues on our Spanish gateways and we're investigating what is causing them. We aren't aware of our Spanish servers being banned from accessing some service. I'll contact you with a private message for further d…
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Hi, It looks like some Swedish sites that make geolocation checks before allowing the content to be displayed, do have outdated or just incorrect information about our IP addresses in their geoIP databases. All the major IP geolocation databases…kohteessa Can not see on Swedish TV, when I am in sweden F-Secure Freedome Kommentoijana Tapsa helmikuu 2015
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Hi, Thank you for the feature request. We'll consider to add this to our product in a future release. At the moment we don't have an option to set this in our product.
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Hello, We are very sorry to hear about these problems you've had recently with the geolocation services. This geolocation problem with our UK virtual location started when we added capacity to there about a week and a half ago. At this time …
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The correct location has now been added to the RIPE database for our UK virtual location. While we cannot affect how quickly BBC's geolocation service picks up the data from RIPE, we certainly hope it won't take more than a few days. Many of the ge…
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The correct location has now been added to the RIPE database for our UK virtual location. While we cannot affect how quickly BBC's geolocation service picks up the data from RIPE, we certainly hope it won't take more than a few days. Many of the ge…
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We need more information from your computer to be able to investigate this issue. I'll contact you by a private message with further instructions.