milka

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milka

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milka
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FSAccount, FSEmployee
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  • The application you're trying to install is extremely rare among F-secure products users. This may have led us to a false-positive detection. One way to solve this problem once and for all is to submit the link to the installer to F-secure labs: https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-url In the…
  • hi. Could you please send me in a private message the subscription key and an approximate time when you last tried to use it? This way I will be able to check if something bad happened on the server side. Also, what Windows version are you running?
  • it might be that I don't fully understand your question, but as far as I know, there is no such thing as a premium subscription for any of our android applications. While you can get a Computer Protection Premium subscription for the clients running on your computer, the android application requires a separate subscription…
  • I looked up what we have in our database and it looks like in the whole application we have literally 50 profiles that have more than 100 blocked URLs and only 1 profile that has more than 200 - that's probably yours, with 2180 URLs. Having that in mind we cannot really invest in a feature that a vast majority of users…
  • Whie I cannot tell what went wrong exactly with your migration, I can tell you why the remote desktop connection doesn't work for you and how to fix it. In your profile configuration you can see 2 settings that might cause your problem: 1. The "Allow unknown inbound connections" is OFF (which is normally a good thing from…
  • The global F-secure authentication service, which is what PSB recently started using, can be a bit painful sometimes. We clearly need to introduce some improvements in that area. Anyway, before you end up with your unique URL, you are in fact redirected to https://portal.business.f-secure.com/?region=emea&redirect=psb…
  • If you don't mind, I would like to understand your problem better before I contact the product owner. Is it that you consider the UI of our application somehow inconvenient to use? How many Denied Sites are we talking about here? 10? 20? 100?
  • sorry for the late response. Would you mind sharing what computer and what profile you were using?
  • Sorry for the super late response. We've recently had some issues in terms of processing responses from the client applications. In most cases they just took very long to process, but it's likely that a few responses were just totally lost, what could lead to a situation in which the state in the PSB portal shows "waiting…
  • Sorry for the super late response. It looks like our support completely missed any questions that popped up around Christmas. Just to be on the same page, are you referring to the "Denied sites" in the "Browsing Protection" in the profile editing page?
  • sorry, for the extremely late response. Apparently the support hasn't noticed your post before. We did have a few similar issues at the time when you reported your problem. Does the problem still exist? Can you provide the name of the company that owns the computer and possibly the ID of that computer? Computer ID is…
  • it's fairly difficult to give a very exact date. The iOS version is going to be submitted for Apple review next week. The review takes on average 6 days (http://appreviewtimes.com/). But it might contain some minor issues in which case we will have to re-submit the app for the review. Happy case scenario: it will be…
  • I just received a confirmation from the responsible development team that, due to the fact that they received similar reports from several different places, they will now prioritise the development of alternative application activation method that should prove to be more intuitive. They claim it should be released within…
  • Unfortunately, while we do have a task in our backlog to make the activation of the application more intuitive, the only supported way of installing it at the moment is via the activation email link. The link that you can find in the email already contains the subscription key, so that you don't have to enter it manually,…
  • I'm sorry to hear that you're experiencing such a problem. Let me ask you a few questions then: 1. Did you attempt the installation by clicking the installation link in the email you should have received from the PSB portal when your Password Protection user was created? Or did you simply find the Password Protection app…
  • So far we've never had the need to introduce the lastPage parameter of anything of the kind as the API is designed having mostly our UI in mind and our UI uses the infinite scroll mechanism. Judging from the numbers you're providing I'm guessing that you have already tried setting 'perPage' to 200? I totally agree with…
  • Would you mind sharing what company these computers belong to so that it's easier for me to find the same view you're looking at?
  • The endpoint was designed having in mind mostly our UI. As a result, it does not always look the most convenient for other use cases. At this point however we don't have any plans related to redesigning the endpoint or providing alternative ones. To help you with your specific problem, I can ony suggest loading the data in…
  • I agree that it looks very suspicious. Could you please let us know what was the endpoint you got that result from?
  • Thank you for pointing it out. Would you mind sending me a private message with a link that doesn't work for you?
  • Hello, A new release is rolled out today with the following improvements: * Infections summary report styling changed * Fixed missing installed software updates section in summary report PSB Team
  • Hello, A new release is rolled out today with the following improvements: * Introduced the possibility of changing subscription of a Computer Protection computer to other subscription within the same company * Predefined COSMOS profiles have working Allow SMB UDP/TCP rules now * Disabled MSMI phone number registration…