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Update - I eventually uninstalled F-Secure completely and re-installed. It's now working fine - fingers crossed it stays that way!
Ok, I've just spent an hour and a half generating the report, created a support ticket and all I got was an error page back from the f-secure site. Tried twice and got the same result. I've spent the whole day on this now and I'm very close to just removing f-secure and putting something else in its place.
If I can get the machine to actually respond, I will! But it is absolutely crawling along whilst computer security is on. Also, Windows Action Centre is reporting that virus protection is off, when in fact it is on - is this relevant I wonder?