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9 Discussions started
57 Comments posted
113 Points earned
4 Solutions given

maaretp Former F-Secure Employee

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maaretp
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  • A new version of the endpoint clients is made available and our Early access program participants will start seeing it starting on 19.11.2019. Full availability starts one week later, and as always, takes a some days to reach all the customers. The release of clients makes available these products to install with an…
  • A new version of the endpoint clients is made available and our Early access program participants will start seeing it starting on 28.10.2019. Full availability starts one week later, and as always, takes a few days to reach all the customers. The release of clients makes available these products to install with an…
  • Hi, for the F-Secure proxy that supports Software Updater, you will need version 14.30 and I am under impression that it is not yet out. We're working on ensuring we get that version out and available if it is still missing. Also, wanted to appreciate you pointing out the documentation around this in portal, will look into…
  • Hi Tamas, happy to report from R&D that a feature that would make reporting false alarms easier is under development and while we make no promises on schedule, our general principle is that things that are started will finish. We have felt the same pain on our side, and appreciate you for reminding us that our set…
  • A new version of the endpoint clients is made available and our Early access program participants will start seeing it starting on 12.8.2019. Full availability starts one week later, and as always, takes a few days to reach all the customers. The release of clients makes available these products to install with an…
  • Please submit that as a sample to F-Secure labs and they look into the necessary detection changes, at https://www.f-secure.com/en/web/labs_global/submit-a-sample Maaret
  • Hi, I downloaded the Teamviewer client v. 14 and could not immediately reproduce your problem. Would it be possible for you to submit the false positive file (the exe that gives you trouble) for our labs at https://www.f-secure.com/en/web/labs_global/submit-a-sample. Maaret
  • Hi Tamas, I updated the release notes with this information as well: that category contains child pornography blocking content. We harmonized across our windows products our default with regards to it. Maaret
  • A new version of the endpoint clients is made available. As per the new Early access process, it is available first week for clients with "Early access to client software" setting set on in Portal and full availability starts in one week. The release of clients makes available these products to install with an appropriate…
  • Hi, I noticed Andy already commented on this, but wanted to add my bit here. I've been part of designing this as it is and we have had this discussion and based on your feedback, will take another round of considering it. We have the F-Secure logo on the title bar, as well as the product name. They are very small compared…
  • A new version of the endpoint clients is made available. The release of clients makes available these products to install with an appropriate subscription key: * Computer Protection 19.4 (4.04.824) * Computer Protection Premium 19.4 (4.04.824) * Computer Protection & Rapid Detection and Response 19.4 (4.04.824) * Computer…
  • Hi Tamas, we are monitoring the WKS12 numbers and there are many different actions related to those. As per our current setup, WKS12 upgrades will all end up in 19.1 to manage the configurations we need to support and monitor, and we are taking action to let those upgrade from 19.1 to 19.3 later. So this release isn't an…
  • A new version of the endpoint clients is made available. The release of clients makes available these products to install with an appropriate subscription key: * Computer Protection 19.3 (4.03.1460) * Computer Protection Premium 19.3 (4.03.1460) * Computer Protection & Rapid Detection and Response 19.3 (4.03.1460) *…
  • Hi Tamas, 19.1 will not stay as 19.1 indefinitely. We have not yet decided on the exact schedule we will be moving, and are also considering taking people to 19.3 if our investigations on .NET version dependencies take us where we hope. We will inform on the schedules - right now we have decided we will not be moving…
  • Here's instructions on how to fix the computer - this issue you're experiencing on .NET is specific to Windows 8.1 / Windows Server 2012 R2. https://medium.com/@what_if/net-framework-4-7-2-install-error-0x80092004-cannot-find-object-or-property-9f46de27b980 You also identified a problem we are fixing at F-Secure. The retry…
  • Hi Tamas, we have been working on the mandatory migrations today, and from migration of profiles, it still takes two weeks more before the subscriptions will be picked up for being upgraded on the endpoint protection. We have also tested scenarios around this .NET change with moving from WKS12, and have done a lot to…
  • Hi Tamas, being one of the people who are facing this problem, I understand you feel frustrated with it. We're looking into what we can do. The 100% CPU load is not what we're measuring on checking on .NET, so we know we are learning more from what you are experiencing now that what we've seen before. We could fix the…
  • Hi, would you be able to pass us a F-Secure Diagnostic file so that we can resolve the issue there? Thank you in advance, Maaret
  • A new version of the endpoint clients is made available. With the standalone installer and embedded key, you will now get: * Rapid Detection and Response 19.2 (4.02.1067) The combination product installer makes available these products to install with an appropriate subscription key: * Computer Protection 19.2 (4.02.1067)…
  • A new version of the endpoint clients is made available. The release of clients makes available these products to install with an appropriate subscription key: * Computer Protection 19.2 (4.02.1067) * Computer Protection Premium 19.2 (4.02.1067) * Computer Protection & Rapid Detection and Response 19.2 (4.02.1067) *…
  • A new version of the endpoint clients is made available. The release of clients makes available these products to install with an appropriate subscription key: * Computer Protection 19.1 (4.01.168) * Computer Protection Premium 19.1 (4.01.168) * Computer Protection & Rapid Detection and Response 19.1 (4.01.168) * Computer…
  • We have started the preparations for releasing the first version of January today, which means it is available next week. Maaret
  • Can you provide us more information on what do you have on those computers that you find on one and don't find on the other? We definitely want to understand how you get to this experience and improve whenever we can. Our experience has not been the same, as per our understanding the detection capabilities are on par on…
  • A new version of the endpoint clients is made available. The release of clients makes available these products to install with an appropriate subscription key: * Computer Protection 18.18 (4.00.6253) * Computer Protection Premium 18.18 (4.00.6253) * Computer Protection & Rapid Detection and Response 18.18 (4.00.6253) *…
  • Hi Tamas, with the new generation of clients, we are not using the MAC address in communication as was the case in the WKS12 generation. However, if your customers are installing on the image and then creating distribution copies, you could check our instructions on how to install on a clone image. We'd be happy to look…
  • A new version of the endpoint clients is made available. The release of clients makes available these products to install with an appropriate subscription key: * Computer Protection 18.17 (4.00.5640) * Computer Protection Premium 18.17 (4.00.5640) * Computer Protection & Rapid Detection and Response 18.17 (4.00.5640) *…
  • A new version of the endpoint clients is made available. The release of clients makes available these products to install with an appropriate subscription key: * Computer Protection 18.16 (4.00.5037) * Computer Protection Premium 18.16 (4.00.5037) * Computer Protection & Rapid Detection and Response 18.16 (4.00.5037) *…
  • The full MSI is coming out with release 18.15, and we are currently in the process of updating our documentation to include the MSI links in the portal and the tool we have making deployment more straightforward. I've seen my colleague suggesting in another thread here that we can give an early version for trying it out if…
  • A new version of the endpoint clients in the new installation architecture introduced in 18.10 version is made available. It reflects the continuous flow of added protection in the up-to-date service. The release of clients makes available these products to install with an appropriate subscription key: * Computer…
  • A new version of the endpoint clients in the new installation architecture introduced in 18.10 version is made available. It reflects the continuous flow of added protection in the up-to-date service. The release of clients makes available these products to install with an appropriate subscription key: * Computer…