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3 Discussions started
16 Comments posted
12 Points earned
2 Solutions given

lily3

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lily3
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FSAccount
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  • Good day. In response to your message quoted below. quote ====== Dear Customer, This is an automatically generated message. We are doing a follow-up on your case submission and would like to know whether the issue has been resolved. If the issue still persist, kindly respond to this email so that we can provide further…
    in F-SECURE SAFE Comment by lily3 May 2019
  • Good day, Your below message received and my reply follows. quote ====== Hello, We have receive escalation from our Support Team regarding the issue you posted in our community about the eurobank website which not triggering banking protection banner. We have re-confirm the eurobank [https:// ebanking.eurobank.gr/#/login]…
    in F-SECURE SAFE Comment by lily3 May 2019
  • Good day, Further yours today , I checked the 3 sites means ALPHA BANKING LOGIN , EUROBANK BANKING LOGIN and CAPTAL.GR and I have noticed that ALPHA BANKING LOGIN now is fully corrected and BANKING PROTECTION is activated normal and again normally closed whene I close the site. CAPITAL.GR is acting normal without…
    in F-SECURE SAFE Comment by lily3 May 2019
  • Good day I received your follow message quote ====== Dear Customer, This is an automatically generated message. We are doing a follow-up on your case submission and would like to know whether the issue has been resolved. If the issue still persist, kindly respond to this email so that we can provide further assistance.…
    in F-SECURE SAFE Comment by lily3 May 2019
  • Good day again. I cleared my browser cache and then again cheched the sites of 1) Alpha banking 2) Capital.gr site 3) Eurobank site 4) and last Eurobank banking login and results as follows : You will see that on the first image for the Eurobank banking login no banking protection which is incorrect. Alpha bank banking…
    in F-SECURE SAFE Comment by lily3 May 2019
  • Good day Today I received the following message. quote ======= Greetings, The site rating changes have been reflected via our security cloud. If banking banner still trigger unexpectedly, please try to clear the browser cache. Thank you. Best regards, Hau Vei, Malware Analyst F-Secure Customer Protection unquote ========…
    in F-SECURE SAFE Comment by lily3 May 2019
  • Good day Furter my last message today please find attached screen shots of the three sites as follows. 1. Alpha banking 2. Eurobank banking and 3. Capital.gr and see the problem i explained to you
    in F-SECURE SAFE Comment by lily3 May 2019
  • Good day I have received your message and My reply is that situation remains the same. The alpha banking has activating normal banking guard . The eurobank banking has no activation of banking protection and final the capital.gr which is a very simple site for economics information again activates the banking protection…
    in F-SECURE SAFE Comment by lily3 May 2019
  • Good afternoon I have already submitted time ago the requested samples for analyse. Any results ? because still the problems existed. Thank you.
  • Good day I already send URLs samples and descrption of the affected programms and waiting Labs results. Thank you for your assistance so far.
  • Still waiting experts to replay to my problem . below is the picture of setting of F SECURE SAFE where appears that banks protection has been deactivated. So far if i do not get a proper reply soon I have decided to stop renew the licenses of the programm after expires on 7-3-2019.
  • Further above still waiting experts reply on my problem. Presently in F SECURE SAFE settings I have deactivated banks protection and the problem has been solved temporary . Of course next time and when it will be necessary to use Banks then I must first enter F SECURE SAFE settings to activate banks protection again. 
  • Mr Simon I have unistall the old F SECURE from my mobile and then I have install the available licensies for mobility and everything seems to run smoothly. After 3 days spend for looking this and that at last the key was to unistall the old program nad the to install it again. Anyhow thank you
  • Mr Simon good day. Thank you for your message. Listen I am very dissapointed with this story and I did wrong to try to renew the licensies of this F SECURE protection. To tell you the story is very long however I renewed the licencies of my PC and because I paid for 2 devices now I still try to renew the licencies of my…
  • Mr Simon good day. Thank you for your message. Listen I am very dissapointed with this story and I did wrong to try to renew the licensies of this F SECURE protection. To tell you the story is very long however I renewed the licencies of my PC and because I paid for 2 devices now I still try to renew the licencies of my…