About jamesch
Since May 2019
jamesch
0
Posts
107
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Solutions
jamesch Moderator
About
- Username
- jamesch
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- Points
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Comments
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Hi all, We suggest to wait for a couple of weeks. Right now we're releasing a version which has all the needed fixes related to this.
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Hi macrub Thanks for feedback on 20.6 Let me check with our product team, and I shall get back to you.
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Hi Rale1 We do not have such product "Remote Desktop Protection" Can you please clarify further ? Are you trying to access the PSB Portal ? Or are you trying to deploy PSB Server Protection ?
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Hi macrub and Martti This was brought to our attention a few days ago. Developers have identified this issue and is already fixed this in PSB Computer Protection 20.6. If you want upgrade to PSB Computer Protection 20.6 right away, you can enable th…
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Hi AnttiKu Please try the below suggested Solutions After installation of the Mac product on macOS High Sierra or higher, a red F-Secure (X) icon may appear when running real-time scanning. This is due to a new security feature, which has been intr…
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Hi Kostasb Does disabling Application Control help the situation ? I suggest to submit FSDiag to create a support case. If you wish, you can create a ticket with FSDiag collected when the USB is connected (device stats collecting should be enabled),…
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Hi Kostasb, Yes, you can add exclusions of the USB hardware ID under 'Device Control' The following informations could help you with this topic: https://community.f-secure.com/business-suite-en/kb/articles/5637-getting-hardware-id-for-a-device https…
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Hi B7 No, that is a separate feature which fallbacks to our own guts2 server if host is not able to reach your Policy Manager Server within 1 hour.
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Hi B7 It sounds like the host is unable to reach the Policy Manager, thus connecting to guts2. I suggest to submit a support case along with the FSDiag of the affected host to us so we can investigate further https://www.f-secure.com/us-en/business/…
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Hi Vuk Following hotfix resolves this issue. Refer hotfix's readme.txt file for installation instruction. F-Secure Policy Manager 15.01 Hotfix 1 https://download.f-secure.com/corpro/pm/pm15.01/fspm-15.01-windows-hotfix-1.zip
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Hi Danny The official help documents and Quick Start Guide can be found here. They contain the full documentation as well as examples of information requests.
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Hi Linck It appears the detection does not match the exclusion. %userprofile% is a user environmental variable, so you can use: :\Users\*\AppData\Roaming\ "*" denotes all folders in this place. It is not "any path" but "any …
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Hi Linck Double check your exclusion paths again. From application log in Event Viewer, alert similar to the following is logged normally, which shows the target folder for the blocked application: DataGuard stopped a suspicious application that tr…
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Hi Linck I believe you have added the exclusions incorrectly. Your screenshot shows you have added to Application Control. You need to add these exclusions on the PSB Profile - DataGuard component . See example of my image below (Image)
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Hi Musty can you please re-upload the screenshots again removing your Mac serial numbers ?
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Hi Askoik, To view the old web reporting, navigate to https://localhost:8085/
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Hi Linck Can you please share a screenshot showing where you are adding the exclusion ?
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Hi Carlos, Can you please describe what steps you used ? You can follow the steps below to uninstall client software with an Active Directory Group Policy Object On the Windows Taskbar, click Start > All Programs > Administrative Tools > Gr…
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Hi Linck It appears DataGuard component is blocking it. So under the PSB profile navigate to PREMIUM>Dataguard and add your exclusion there. You can either add specific executables, e.g. "C:\Program Files (x86)\Microsoft Office\root\Office16…
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Hi Moses Was a different F-Secure product, or 3rd party Antivirus ever installed on this machine ? Proceed to check if you can find any information in the server's Event Viewer (application) that indicates this installation error. As an example: Pro…
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Hi Stmarti Are you trying to get rid of the firewall notifications? Or just simply disabling the firewall completely ? There is no f-secure firewall in the Client Security, it is control for the macOS firewall. So if it reported as enabled, it means…
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Hi Kewo Can you please clarify if there is actually no domain or it is just a separate domain? Generally default domain should be enough. I suggest to log a support ticket and provide us the FSDiag of that server.
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Hi Tamas You cannot move a machine from production environment (EAMA) to beta environment (PSBLive). Can you please advise the reason for this move ? The only way is to reinstall
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Hi hyvokar If you want our Anti-Malware team to investigate a webpage for you, then you should open the following webpage: https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-url Remember to click on this bottom, if you want us to con…
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Hi Victor There isn't a "Full Computer Scan" feature on the Portal.
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Hi Victor, Can you please clarify what you meant by "Full computer scan"? Did you mean "Scan for malware and scan for missing updates" ? If you meant "Full Computer Scan", there isn't a feature for this on the Portal, B…
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Hi yst Client Security 14.22 is supported on Windows 10 Enterprise, and you should not need to perform any special configuration. Are you trying to perform a local msi install or push installation from Policy Manager ? Could it be your Windows 10 is…
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Hi Jim Yes, XLSM reporting Excel spreadsheets containing macros blocked on opening by Deepguard.