jamesch Moderator
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Hi, At the moment, these additional parameters are not used for "Scan Local Drives"
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Hi, 1) We do not send at the moment but will implement for future versions. 2) And answer to hosting repos: no, not planned
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Hi, Referring to this article , can you try this ? “# # 4 ? * 0”
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Hi, Apologies for the delayed response. We actually do send our deb and rpm packages for signing, and get some sig files back. We can implement this.
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Hi, If Policy Manager is not able to connect guts2.sp.f-secure.com , it might be related to http proxy not being set or something similar. As client itself is able to reach guts2.sp.f-secure.com , it means it has been allowed on the firewall. So, Client Security and Server Security hosts are able to autodetect proxy…
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Hi, Trial license should not matter. Are you using any sort of proxy or our Policy Manager Proxy product ? Let me check this and get back to you.
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Hi This error tells us there is connectivity error to our backend update server : org.apache.http.conn.HttpHostConnectException: Connect to guts2.sp.f-secure.com:80 [guts2.sp.f-secure.com/184.25.239.112, guts2.sp.f-secure.com/184.25.239.88] failed: Connection refused: connect First check if there is enough free hard disk…
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Hi, It is possible that other updates were in progress at the time of installation. This will prevent Computer Protection from finalizing its installation fully and it will stay in this state until all other updates are completed. This can usually be sped up by performing a reboot of the device. If issue persists, it could…
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Hi Douglas, We would recommend to use "Office file and printer sharing" profile in Firewall settings
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Hi, I am currently checking this with our product team and shall get back to you.
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Hi, You can submit the application binary to us for whitelisting at: https://www.f-secure.com/en/business/support-and-downloads/submit-a-sample
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Hi, Can you please clarify what you want to whitelist ? Are you wanting to add file/folder exclusions ? Or trying to whitelist certain file/applications from being scanned/detected ?
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Hi When creating the image with the PSBinstaller.exe, you can either use a profile parameter or manually define what profile this image will use. There is currently no way to automatically assign different profile for a new device deployed from the golden image for the first time (this is real limitation). Device will…
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Hi, Do you know which devices are reporting that the update is missing ? And how many devices in total ?
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Hi, If you got a new Customer ID, please contact support so we can create a new offline token for you. Contact F-Secure support by opening a support request (https://www.f-secure.com/en/web/business_global/support/support-request) Provide the following information for F-Secure technical support to create an offline…
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Hi, Checked with our developer. With this build, we have Ultralight and Security Cloud, and it is broken. Ultralight team is working on fixing it. Once the fix is available, we will release a new build and push it to channels.
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Hi Jachym, The registry key changes is done by the USS engine in the product when a cleanup is invoked. In this case, the product is trying to clean (instead of delete as action in product setting) the exe file and at the same time reverts back the 3 registry keys to its default value (similar to how host file is being…
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Hi Jachym, I am checking this and will get back to you.
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Hi, We would like to investigate further. Please submit a support case with PSB account name, so that we can check the data. https://www.f-secure.com/en/business/support-and-downloads/support-request
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Hi Peter, 14.21 is the old Ivanti-based Software Updater, so it shouldn't work at all. Please create a support request with FSDiag from 15.11 , so we can check why SWUP doesn't show updates. https://www.f-secure.com/en/business/support-and-downloads/support-request
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Hi, Under "Devices" tab on portal, you can choose "Category" filter and there is "Software Updates". In there you can see which devices are not scanned or when last scan or installation was , which can be sorted.
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Hi Peter, We will check this with our product team and get back to you.
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Hi, Make sure that these hostnames are reachable by the devices: *.fsapi.com, *.f-secure.com To guarantee proper transmission between the endpoints and backend, the endpoints need to be able to communicate over HTTP and HTTPS, port 443, with various sub-domains owned by F-Secure (*.f-secure.com and *.fsapi.com). You should…
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Yes, please enable that port on AWS too.
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Hi, This appears to be connectivity issues to our backend. Please ensure the follow traffic is open: Network configuration The client requires a network connection to operate properly. It silently collects activity from the endpoint on which it is installed and then submits a representation of this data to the F-Secure…
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Hi, Normally, you may get this kind of error message after the product installation when there is a communication issue to the Security Cloud backend. If your Mac machine is behind the firewall, make sure that the connection to the following domains are allowed. *.f-secure.com *.fsapi.com You could run the following…
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Hi Joshua, If you do you not have a F-Secure product installed right now, our Server Security product is an option for web servers. https://www.f-secure.com/en/business/downloads/server-security
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Hi Peter We are pleased to share that the SWUP DB is now published in production channel, and will reach customers shortly.
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Hi, Login to PSB portal. https://apac.psb.f-secure.com/#/ or https://emea.psb.f-secure.com/#/ ・Select profile used. ・Select Software updater ・Under Exclude updates from scanning>Rules to exclude updates from scan results click Add software ※Refer to (?) for detail of how to do settings ・Click Save and Publish ・Check the…