About jackma

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jackma

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jackma
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PartnersAndResellers, MyAccount, FSEmployee, EDR VIP
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  • Hi MarcinSz, I confirm that it will work with Firefox, because I had the same issue today. In Firefox to be abolutly sure, I cleared EVERYTHING in the "clear all history" option. (Cookies, Cache, Active Logins, offline data, etc.). Then I …
  • Hi, please open a support case with F-Secure. Possibly it might me due to a "true filetype recognition" bug. The support has a hotfix that will help you.
  • Hi,   you are able to change ports after installation, using the regedit tool.  After changing the registry values, you need to restart the "F-Secure Policy Manager Server" service.   (Image)   On 64bit systems, the registry folder…
  • Hi,   1. Make sure the new Security Level are actually "enabled" there is an extra mark you can click to the right of the security level in the table.   2. I strongly suggest you contact F-Secure support about this. With FSDIAG of the …
  • IS2013 uses the Windows Firewall, read more: http://community.f-secure.com/t5/Security-for-PC/What-has-happened-to-the/ta-p/15392
  • Hi Humlesnurr, AV for MAC controls if the firewall provided by Apple is on or off. If you want to configure the firewall, you need to use the MAC OS X settings for that. Kind regards,
  • Hi Tommy,   the easiest thing you can do is download the latest databases from here: http://download.f-secure.com/latest/fsdbupdate9.exe   Now, after you install PSB Workstation you immediately (i.e. before reboot) run the fsdbupdate9.exe . Th…
  • Hi, you can download a Windows 8 compatible Client Security version here: http://www.f-secure.com/en/web/labs_global/beta-programs/business-users/client-security-technology-preview
  • Hello OGlam,   please refer to following http://community.f-secure.com/t5/End-point/Using-wildcards-in-exclusions/ta-p/20428.   Depending if excluding with wildcards, you have a different syntax in Realtime or OnDemand scanning.   Regards,   …
  • Hi OGlam,   since the folders are on the server, performance wise it makes sense to only scan there. So excluding on the client is the way to go, so that scanning via network does not slow anything down.   You will have one caveat though. DeepGu…
  • Hi, it might be worth trying the Automatic Update Reset Tool: ftp://ftp.f-secure.com/support/tools/FSAUA-Reset/ . You only need to execute it and it will clear the databases and redownload everything. It will take up to 30 minutes to install all up…
  • Hi Dirk, I have forwarded your request internally. The website has been verified to be clean and the appropriate rating will be updated. The update will take effect on the next product update cycle.
  • Hi,   please make sure the "remote host" value of your firewall rule looks like this: 0.0.0.0/0,::0   and not like this: 0.0.0.0/0 (missing the ipv6 parameter).   "0.0.0.0/0" (ipv4) and "::0" (ipv6) basically me…
  • Hi, if you only use an on demand scanner (no active component) next to F-Secure it should be no problem. The sidegrade did remove the potentially conflicting software, yes, but that is more of a design problem which has to be addressed. Your feedba…
  • Hi, this might be related to the Browsing Protection plugin in your Firefox, since other browsers are not affected? Try disabling the browser plugin and report back if that betters your traffic speed. Also, your IE might have the plugin installed, …
  • Hi, try downloading and installing the daily definition package at http://download.f-secure.com/latest/fsdbupdate9.exe . Execute the file on your system where you installed IS 2012 . Then use the system until the next day and check if updates still…
  • Hi, - port 443 to *.f-secure.com (portal communication, malware definitions, updates) - port 80 to orsp.f-secure.com (if you want to make use of the cloud protection used in the PSB product, which you should.)
  • Hi, I cannot comment on your direct effect you have, you should contact support for that: http://www.f-secure.com/en/web/business_global/support/contact But I believe you are trying to upgrade already installed F-Secure clients? Then optimally no…
  • Hi, 1. The PM does not technically count licenses. So there is no overview of used/unused licenses. Your license contract gives you legal permission how many licenses you are allowed to use and how long. You will see how many systems you are prote…
  • We do not provide a tool to build your own custom installer files. But I hope following information can help you experiment further.   The installer supports a command line parameter for skipping installation wizard pages as specified. However we …