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hewtac

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hewtac
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  • Hello everyone! We're pleased to announce that the hotfixes have been updated, and are now ready for download (the links are available in the 1st post). The advisory and download pages have also been updated to reflect this situation. The hotfix version number remains the same; as there are no changes to the hotfix content…
  • Hello again, Just a short update; the hotfixes have been prepared, but are still undergoing testing before they're ready for release. We expect the hotfixes to be ready next week; for those who need a workaround now, you can do the following before installing the hotfix: * Open fsls-9.xx-hotfix2.sh with a text editor. *…
  • Hello all, We've received reports that the hotfixes for Linux Security fail to install properly on centrally-managed installations. R&D is already aware of the issue, and is working hard to update the hotfix so that they will work for both standalone and centrally-managed installations. * The existing hotfixes still work…
  • Hello Tamas >> but that also makes it possible to disable AV if the attacker is clever. We're constantly improving on this to make our products as "tamper-proof" as possible. I did receive comments that certain malware samples can cause problems to our products te.g. products entering a malfunction state, disabling our…
  • Apologies to our fellow readers, I've been in direct contact with Rick586 to ensure I got my facts right before responding here. To recap on the first post, the tester was able to compromise an administrative account through other means, and hence was not only able to disable our product, but could even uninstall our…
  • Hello again dd4av, I sent you a PM; if you can share your contact and licence details over PM, we'll help to check on this matter for you. In the meantime I hope you have received the fix via our update channel.
  • Hi Fairco, That's right; do check this thread to know more about the issue: http://community.f-secure.com/t5/End-point/Client-Security-9-32-Error-3/td-p/17612
  • Hi dd4av, Sorry to hear about your experience. Our support numbers are listed below, which number did you dial? http://www.f-secure.com/en/web/business_global/support/contact/call-f-secure-support Alternatively you can create a ticket with us directly: http://www.f-secure.com/en/web/business_global/support/contact/request
  • Hello all, First of all we'd like to apologise for not responding earlier; we first heard about this issue a few hours back, and have been working hard on fixing the issue, that we didn't check the Community for other reports. What we know thus far: - The issue first started with update "F-Secure Hydra Update…
  • Hi beiker, Since my last post, we don't expect anymore issues with BP support for FF10-11. But if you notice otherwise, let us know, or better still open a support ticket.
  • Hi, This version number is correct; it's based on C:\Program Files\F-Secure\NRS\[email protected]\components\litmus-ff.dll: - Browsing Protection in FSIS 2012 looks the same as it was in FSIS 2011 (this is intentional), but their designs are different. - Thus it's not possible to compare the version numbers in FSIS…
  • Hello all, We're pleased to announce that the latest Browsing Protection updates support both FF10 and FF11b8. Barring any major changes by Mozilla, the same updates should work for FF11 RTM as well (due tomorrow 13th March). FSIS 2011/AVCS 9.x = F-Secure Browsing Protection SW Update 2012-03-08_01 FSIS 2012 SR1 = Update…
  • Hi all, We're aware that FF11 RTM is on 13th March, and we still hope to deliver Browsing Protection support within 2 weeks after FF11's release. This ETA has not changed for each FF release, although we're fully aware that we missed the deadline for FF10, and we truly regret the inconveniences caused.
  • Hi all, We released FF10.x support for Internet Security 2012 RTM back on the 14th, but are now getting reports that it isn't installed. I have Nigel's fsdiag, and am still investigating the issue. I will continue to update this thread when I have something new. ps - All previous posts talking about Browsing Protection…
  • Hi Nigel, I found your fsdiag; it shows you are using Internet Security 2012, the previous posts do not apply to this product. I'll continue to check on 1-496591242 for you.
  • @andrzej: "2 weeks" deadline is for all FF RTM releases only. For example: FF11 RTM = 13th March BP support deadline = 27th March (we start working on BP support when the next release is in the Beta branch, then must make sure BP support for the Release branch is ready by this date). For those interested, Mozilla's plan up…
  • Hello all, Latest BP update "F-Secure Browsing Protection SW Update 2012-02-16_01" now supports FF10.x. Apologies once again for the inconveniences, and thank you for your patience.
  • Hello, 1 important point to mention is that if you do use the package in http://download.f-secure.com/latest/beta/fsdbupdate9.exe, you need to run it in command prompt with extra parameters for BP to get installed: fsdbupdate9 -f We're aware of this limitation, and a bug case has been raised for future improvement. Sorry…
  • Hi Jim21, For starters, please go through the general removal instructions: http://www.f-secure.com/en/web/labs_global/general-removal-instructions, specifically the section to run a full scan: 1. open the Internet Security interface 2. click on Tasks 3. Click on Scan > Full computer scan 4. After the scan completes, click…
  • Hi Hexo, Would appreciate that you open a support request with our team directly: www.f-secure.com/support, we can go through the troubleshooting steps to identify your issues. If you already have one, please give us the SR-ID so we can track the status of your ticket. Thanks in advance.
  • Hello again, Just to inform our users that the fix for Internet Security 2012 was released at approximately 14:25 UTC. The fix is distributed automatically, you will simply be prompted to reboot when the fix is made available to you. To check if you have the fix: Click on the F-Secure tray icon (bottom-right corner of your…
  • Hello all, For those who are not aware, the performance issue with Firefox and Internet Security 2011 has been resolved, and has been released via automatic update "F-Secure Browsing Protection SW Update 2011-11-04_01". We are also working round the clock to address a similar issue in Internet Security 2012; we will…
  • Hi, Oops, thanks for the pointing that out.. *embarrassed *, should read threads more carefully next time..
  • Hi, Just to check, do you have a software called Trusteer Rapport? If you do, or are unsure, please check our KB article again, as we have identified and fixed a conflict with Rapport: http://www.f-secure.com/en/home/kb/15626.
  • Hello all, As some of you may have noticed, the 3rd party software Trusteer Rapport was rumored to have something to do with the malfunctions. After contacting their support team, we have received acknowledgement, and a fix from them. Trusteer's reply: As you have noted, we've also been investigating this issue (amongst a…