deekourtsman

Please make sure you not only download the scanner but also run it.

One more thing to check... Sometimes if you have few PCs in your homestead, you should log onto Facebook and run Online Scanner on all of those systems. It can be so that PC 1 is clean and PC 2 is found infected by Facebook detection sensors. When you run scan on PC 1; Facebook still sees something suspicios on PC 2 and…

This time the ball goes to Facebook support.

Unfortunately, running Online Scanner from F-Secure website will not unlock Facebook. Only scanner made for Facebook can do it, but you should run it and let it finish the scan. Please check out this link. https://community.f-secure.com/t5/Security/Facebook-F-Secure-malware/m-p/73268/highlight/true#M13006 There are…

Please check out this one. It can be so that you downloaded scanner but didn't run it. https://community.f-secure.com/t5/Security/Facebook-F-Secure-malware/m-p/73268/highlight/true#M13006

Could you give more details? At what Facebook page do you currently stuck?

AllanC, yes, check the link provided above, and please make sure you not only download the scanner but also run it. Browsers like Chrome or FF download it and that's it. You need to run it to make things rolling. DK

Simon, yes, if Facebook profile behaves in suspisious way, it will be put into remediation flow. Of course, detection criteria are not 100% precise so there can be false positives. Running "normal" F-Secure Online Scanner from our web site will not help to release profile regardless of scan result. To release profile,…

Sure, it's public.

No. It can be triggered only for special FB accounts available to vendors for development.

Hi everyone, sorry to be a bit late in the discussion. Let me clarify some moments of Facebook remediation campaign. The purpose of the campaign is elimination of fraud. When Facebook sensors detect unusual activity on walls - frequent posting of malicious or fraudulent content from the same user, they assume the user has…

Hello and apologies for late reply. Cleanup Tool (as well as official free scanning tool F-Secure Online Scanner) uses IE as a rendering engine. No matter what browser is actually used for browsing, Cleanup Tool requires some minimal compatibility with IE installed in the system. For new version of Cleanup Tool, this…

Hey ho. There are two independent problems: "Could not setup scanning environment" in logs and "Could not start the scan" error screen point to network connectivity problems. Online Scanner 5.x throws this error when it cannot download engines or cannot access the cloud backend. The problem is caused by some proxy, some…

Ok, you got me :) Let me put it other way: so far, no work for OLS on Mac OSes. Online Scanner specializes in bootkits and rookits, the stuff not handled by traditional anti-viruses. On Windows platforms, it complements our (or other vendors) software. On Mac OSes, existing anti-viruses cover everything, so no need to…

We will make Online Scanner compatible with Mac as soon as there will be malware compatible with Mac :) So far, MacOS/iOS is so safe comparing to Android or Windows, we don't see a real need to have OLS ported. D.K.

Well, let's confess - most average users do not (and should not) care much about security and malware. The very fact that user runs Online Scanner indicates that she is aware of what malware is capable of, and cares about keeping machine clean, or there is someone who cares (just like I sometimes run OLS on parent's…

SYSTEM REQUIREMENTS Minimum requirements for the Online Scanner: * Live Internet connection * Processor: Capable of running Windows XP * Memory: 512 MB (1 GB recommended) * Internet Explorer (IE) 7 and newer Supported operating systems: * Windows XP SP3 * Windows Vista (32 and 64 bit) * Windows 7 (32 and 64 bit) * Windows…

Hi Simon, It's not as simple as removing of a file. Sometimes it's a serie of actions. Quite often Online Scanner removes also the registry launch points, sometimes corrects farmed host file etc. Currently there is no report visible to user of what was done during remediation. Although it's a nice advanced feature, thank…

Hi, first of all, thank you for keeping an eye on what we at F-Secure do. Your ideas are always taken into account, even if its is not immediately visible in our products :) Let me answer your questions. Yes, the new Online Scanner is old Easy Clean. It's based on the same UI but inside it's rewritten and contains features…