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Ville F-Secure Employee

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Username
Ville
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FSAccount, MyAccount, FSEmployee, Founder
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562

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  • Release 18.5 beta 2 (TOTAL 5.0.772): New features: Password vault is now integrated to the main user interface and does not open separate window Some password vault dialogs have been changed to match Mac design You can see detections during scan in Scan Wizard in the progress circle. Details of the detection are visible on…
  • Just to add to the instructions above. Sometimes DeepGuard does not actually block the game, but just the presence of DeepGuard will make some anti-cheat or DRM go crazy and game decides to quit. If this happens, you do not have anything listed as blocked, since our product did not block anything. In this case please…
  • Thanks for the video. I can see that the primary mechanism of blocking the screen does not work properly in multi-monitor setup. Due to that, the child is able to bring the game on top of the block screen dialog. The secondary mechanism is that the workstation is locked (lock screen) every 30 seconds. We thought that this…
  • @pietrok The product checks for Windows remote access software, not in the browser. Such as Windows Remote Desktop, Anydesk, TeamViewer, etc. I can't say for sure which one it is and right now the dialog can't give more information due to technical issues. So unfortunately you will have to search for them in Windows Apps &…
  • The product contains a hotfix system that runs independently of the rest of the product, so that in case the primary update channel is broken, we still have a secondary channel to update the client. Hotfix framework runs with 2 systems. One is part of the product and it runs roughly every 24 hours. Another one is using…
    in what is it? Comment by Ville June 8
  • Kielen vaihtuminen englanniksi ja linkkien toimimattomuus tapahtuu yleensä koska ohjelmistopäivityksen yhteydessä on jotain jäänyt päivittämättä. Eli ainakaan kielitiedostot ja linkit eivät ole päivittyneet. Suojaus todennäköisesti toimii, mutta jos haluat olla aivan varma asiasta niin voi olla parempi poistaa asennus ja…
  • That warning should only come if you have remote access to your computer enabled while doing banking. This is a common way of scamming people and that's why there is a huge warning about it. If you don't have remote access enabled, then please contact support for example through email or chat and give them support tool…
  • This issue was fixed in SAFE 18.1, released on 30th September, 2021.
  • I can confirm that the design is such that subscription expiration disables syncing of passwords. However, you can always locally access your saved passwords/credit cards and for example export them until you uninstall the product.
  • Mozilla has placed heavy restrictions on what can be done in the Firefox extension. We had to remove a lot of functionality to comply with their limitations a couple of months ago. We are working on restoring most of the functionality back to Firefox extension.
  • The installer does not check disk space in advance - it just tries to install and if it runs out of disk space, only then this dialog is shown. Please check that the following locations have enough disk space for installation purposes: %PROGRAMDATA% - roughly 50MB %TEMP% - roughly 50MB (note: must be system temp, usually…
  • Uusimmassa Windows versiossa (SAFE 18.3) laitteen nimen näkee pääkäyttöliittymästä, kun valitsee oikeasta yläkulmasta suojattavan henkilön kuvakkeen ja klikkaa sitä. Siitä tulee ponnahdusvalikko, jossa on tilin tietoja ja myös kyseisen koneen nimi My F-Securessa. Jos nimeä vaihtaa My F-Securen puolella niin se päivittyy…
  • @martink could you please create a bug ticket and explain what is wrong with more detail. Did you have an existing password vault with standalone that has gone missing? In the screenshot you can't click "Create master password" because your master password is weak and you are creating a new vault.
  • Based on the screenshot, this is Windows tamper protection. F-Secure SAFE does not make any changes to Windows tamper protection settings. F-Secure SAFE also has a tamper protection, which protects only our product and it looks quite similar. You can control that in F-Secure SAFE settings and it's enabled by default.
    in Is this normal? Comment by Ville May 12
  • @IvanShopov in this case it's better if you contact support (via chat for example). They have a bunch of things they can try to make it work and if they can't figure it out, they will escalate it to us in R&D and we will have a look.
  • One additional note. There was an issue where if you had both fs protection and fs id guardian installed, the browser extension (autofill) stopped working after last fs protection beta. This issue is now fixed with this fs id guardian beta release and autofill should again work.
  • You may have hit a bug with license data cache. Please try this: Open Windows Explorer, go to %LOCALAPPDATA%\F-Secure\NS\default\FREA Delete all files from that directory Open main UI If you are affected by this issue, the main UI opens once, after that you have to delete all the files again for it to open again. We are…
  • In general, the product updates automatically and there is no option to prevent the update. The update should not require restart in most cases, in fact, I can see from our telemetry that it's around 0.5% of updates that do so. If every update requires restart, please submit a bug report for us so we check why that…
  • We had a small mistake with licensing done yesterday, which resulted in wrong license types assigned for many beta users. While this does not break the client, it means that Windows and Mac client is showing expiration date on 2022-07-01 UTC, while mobiles and Safe Home is showing something else. We are going to roll back…
  • As many of you have already noticed, Firefox blocked our browser extension. We are working to solve this issue but it looks like it will take a while. We will release a new beta next week that removes the suggestion to install extension to Firefox. Thanks for your patience. Ville
  • Adding a folder to exclusions will exclude everything under that folder, files and subfolders from both Real-time scanning and DeepGuard.
  • In latest Windows versions, shutting down by default goes to "hybrid sleep", which actually just logs users off and sleeps/hibernates the system part, so it is not a restart of system. In order to have a real restart, you need to use the restart button in our prompt or select "Restart" from the Windows shutdown menu.
  • There was a bug a while ago in the user interface where if you used 12-hour clock, it always set the time to AM regardless of whether you selected AM or PM in the user interface. However, this bug was fixed already a year ago or so. If your scheduled scan configuration has been done a long time ago, you could try setting…
  • Hello, I tested with Windows 11 and pin to taskbar and everything seems to work properly. We did some fixes to pin to taskbar functionality in early December, so I'm wondering if you have pinned it before those changes and they somehow broke it. To test this, I would suggest you unpin and pin again to taskbar (right-click…
  • Hi, As @Ukko already mentioned, there is a built-in reliability mechanism that can cause this behavior. Usually all functionality of the product is kept in a couple of processes. If something crashes, the mechanism separates the functionality parts into separate processes so that the unreliable part will not take down rest…
  • Indeed. We are adding popup dialog confirming success or failure of the operation in next beta.
  • We don't have resources to test for compatibility with any other AV vendor software. This is why we at the moment just blanket remove all other AV vendors during installation. This question rises from time to time and we will be reviewing this policy in medium-term future, but for now, this is how it is. If you want to…
  • Hei, Miten Firefox on asennettu? Onko se asennettu normaalisti asennusohjelmalla vai Windows Storesta? Jos asennettu asennuspaketista, onko se asennettu kaikille käyttäjille vai vain yhdelle käyttäjälle? Ja vielä varmistaisin että kyseessä ei ole mikään beta Firefoxista. Meillä on tunnettu ongelma että Windows Storesta…
  • We have released a new beta Browsing Protection extension to beta. This extension is automatically installed to Chrome and Edge browsers and user is asked to enable it by the browser. The old extension is automatically removed from browser. Firefox continues to use the old extenion. The new browser extension is using…
  • Hei, Tuo signicat.com sivusto oli meille ennestään tuntematon ja siksi merkitty ei-luotettavaksi. Tästä johtuen pankkisuojaus ei sallinut sivustolle menemistä ja todennäköisesti aiheutti ongelman tunnistuksen kanssa. Sivusto on nyt analysoitu ja merkitty luotetuksi, toivottavasti ongelma ratkeaa tällä. Jos ongelma jatkuu…