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• Hello ASR, Clearly you have Server Security product installed together with Policy Manager on your server. For troubleshooting purposes you can try to disable Real-time scan and check if it helps. If that is the case, some scanning exclusions can be configured to lower the issues. Anyway, please, contact support. We will…

  in F-Secure Policy Manager slows down the printing of documents Comment by Vad September 14
• Hello Falk, Please, make sure that you do export for 14/15 versions: It contains json with text. Alternatively you can collect support information from one of your client machines, and check basic\settings.txt file in it. Maybe it will fit your requirements even better. Best regards, Vad

  in MIBs to translate oid's in policy exports? Comment by Vad September 13
• Hello Falk, What product(s)/version(s) are you using? Best regards, Vad

  in MIBs to translate oid's in policy exports? Comment by Vad September 8
• Hello HiggsBoson, It's too hard to say what could be wrong. We need more information. Is it possible to collect diagnostic information from server, which shows version 14.10, and from server which is not shown in PM Console, and provide it to support? Thanks in advance, Vad

  in Some new/upgraded hosts wont show up in Policy Manager Comment by Vad September 1
• Hello Decent_rider1, There should not be any differences in those 2 scan types, except different policy tunings, as they are separate for real time and manual scan. You can select different file extension sets to scan for example, or enable/disable scan inside archives. If you think there is an issue, please, reproduce it…

  in Difference between real time scan and manual scanning. Comment by Vad August 23
• Hello Peter, Unfortunately, we have a known issue in the fresh SWUP DB, which prevents it from being published in production channel. We are working on a fix with priority, and will publish new SWUP DB update ASAP. We expect to have it published during this week. Best regards, Vad

  in Policy Manager 15.20/SWUP: "Software updates - Last update is 7 day(s) old" Comment by Vad August 3
• Hello KrzysztofB, Just in case, did you check this Web Console prerequisites? Best regards, Vad

  in Blank F-Secure Email and Server Security 15 Web Console after upgrading from 12 version Comment by Vad June 15
• Hello Askoik, We have several events, which will lead to re-applying the rules: changes in FS firewall settings, including change of active profile any FW rules change events (both Windows and FS) changes in FW registry So, if you have FW profile auto-selection turned on, and the profile is changing when hosts are shifting…

  in Firewall allow rule with server name (name syntax) Comment by Vad May 12
• Hello Askoik, It's Windows OS responsibility to resolve DNS names for Windows firewall rules. If it fails to resolve, the rule is applied only partially, and you get the alert in PM console. This fact can also explain why some hosts having the same rules are sending alerts, and some are not - they don't have problems with…

  in Firewall allow rule with server name (name syntax) Comment by Vad May 7
• Hello Treble, The new release is planned for second half of next week, 12-14.05.2021. Best regards, Vad

  in Software updater try to install not unneded security updates for several days Comment by Vad May 7
• Hello Bert. In released Business Suite versions the only workaround is to tune Software Updater to close applications before installing updates (in Policy Manager console). In upcoming 15.20 releases it will be possible to show the dialog with proposal to close running applications to local user. Best regards, Vad

  in Software updater try to install not unneded security updates for several days Comment by Vad April 26
• Hello AkkuAnkkka313, The problem could be in the report size. Policy Manager has a limitation on report size - 2Mb. You can increase the limit in registry. On Windows, Java system properties for PMS can be specified using Windows registry. You need to create String registry key "HKEY_LOCAL_MACHINE\SOFTWARE(…

  in F-Secure Policy Manager 15.11.94088 - Some Servers not reporting scanning Comment by Vad March 16
• Hello cetil35, Separate alert sending option for each Device Control rule will be introduced in the next 15.20 release, which is planned for April 2021. Best regards, Vad

  in Customizing Device Control Notifications Comment by Vad March 12
• Hello again, You can find it here: Best regards, Vad

  in Web Content Control Logging Comment by Vad February 20
• Hello MarkITSpec, You can run support tool locally on the client machine, or remotely from PM console, find in collected archive the file basic\settings.txt, and then locate common.sites.list strings in it. They contain both trusted and disallowed sites configured for this machine. Example: common.sites.enabled: true…

  in Web Content Control Logging Comment by Vad February 19
• Hello Gerard, Such local UI is expected, if both Firewall and Browsing protection were unchecked during MSI import from PM Console: Best regards, Vad

  in Client Security - WWW randomly being choked Comment by Vad February 10
• Hello GerardSweeney, Here is the example screenshot of Browsing protection related UI. It's not possible to add more visible settings on it. You can try to run support tool and collect diagnostic information from one of you client machine (or do it remotely from PM Console). Then find the file basic\settings.txt in it, and…

  in Client Security - WWW randomly being choked Comment by Vad February 3
• Hello, No, it is not possible. Those logs were generated by F-Secure Firewall binaries, which doesn't exist in new versions. Best regards, Vad

  in Server Security 14.11 Premium - Firewall-Logs Comment by Vad February 3
• Hello Steven, All Firewall logs in 14/15 versions are located in c:\ProgramData\F-Secure\Log\Firewall\ folder. For 15 versions it is possible to change the logging level from PMC Centralized management -> Logging. But there is no possibility to add new logs. Best regards, Vad

  in Server Security 14.11 Premium - Firewall-Logs Comment by Vad February 2
• Hello Steven, All firewall logs are stored in c:\ProgramData\F-Secure\Log\Firewall\. It is possible to change the logging level in 15.X versions from PMC in Centralized management -> Logging. It is not possible to add any additional logs in SS 14/15 versions. Best regards, Vad

  in Server Security 14.11 Premium - Firewall-Logs Comment by Vad February 2
• Hello ITMS, This issue is new for us. Could you, please, contact support. We will need diagnostic information from your PM/client for investigation. Best regards, Vad

  in Question regarding Alert Sending Comment by Vad November 2020
• Hello Klaas, First of all, please, don't use "Push install to Windows hosts" for clients, on which the product is already installed. Use "upgrade" link in "Installed products summary" instead. In c:\ProgramData\F-Secure\Log\BusinessSuite\fs_pm_support.u.log on the client machine you can find out if the upgrade operation…

  in Upgrading 14.00 clients hang on "in progress" Comment by Vad November 2020
• Hello Nenad, The blocking can be configured in Policy Manager Console - Settings - Web traffic scanning (Standard view) - Botnet Blocker - DNS query filtering setting. This setting controls whether or not to block DNS resolution queries based on the domain’s reputation, which is categorized as safe, unsafe, suspicious, or…

  in more info regard dns query is blocked Comment by Vad November 2020
• Hello Nenad, The rotation is triggered, when the current log (aua.log) reaches the size limit. Best regards, Vad

  in aua log files rotation Comment by Vad November 2020
• Hello TPM007, Please, contact support. We will need diagnostic information from affected machines for investigation. Best regards, Vad

  in F-Secure Ultralight Hoster Comment by Vad October 2020
• Hello Askoik, We have a new CS 15.00 product build 2694, in which the issue with opening Windows Explorer window is fixed. We will publish it on the website soon. Please, contact support, if you want to try it already now. Best regards, Vad

  in Policybased install CS 15.00 disturbes users Comment by Vad September 2020
• Hello Askoik, Thank you for reporting the issue. The team is currently working on a fix. Best regards, Vad

  in Policybased install CS 15.00 disturbes users Comment by Vad September 2020
• Hello dussan, Unfortunately currently it's not possible to add trusted applications for DataGuard using SHA1. Best regards, Vad

  in DataGuard trust with SHA1 Comment by Vad July 2020
• Hello hyvokar, Regarding your initial issue. This could happen if you'd installed new product (Server Security Premium) over existing Email and Server Security without uninstallation of ESS. We have a hotfix, which removes not relevant version from statistics. Please, contact support. Regarding the second issue with wrong…

  in FSPMC incorrectly reports Email&Server security installed on hosts Comment by Vad June 2020
• Hello hyvokar, The Security cloud for legacy 12.x and latest 14.x product currently works a bit differently. Please, check https://community.f-secure.com/common-business-en/kb/articles/5529-url-addresses-for-f-secure-update-services If this article doesn't help, please, contact support. Best, regards, Vad

  in F-secure server security premium not connected to security cloud Comment by Vad June 2020
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