Vad F-Secure Employee

Hello ALH08, This restart dialog could be shown if the product can't download engines updates from both Policy Manager and Public Server. Please, check the network connection. If that is not the case, we will need diagnostic information from affected machine to find the root. Please, contact support. Best regards, Vad

Download interrupted in most cases means that a part of product installer package was downloaded. So, most likely the issue is not related to missing TCP/UDP connection tuning. Hard to say more without diagnostic information from affected machines. Best regards, Vad

Hello Avaya, This fail indicates some network issue happened while the client is downloading the installer from PM Server. You can try to do one more attempt. If the installation will fail again, we will need diagnostic information from Policy Manager, and affected client(s) for investigation. Best regards, Vad

Hello JohnConnor, Please, contact support. We will need diagnostic information from affected machine for investigation. Best regards, Vad

Hello JohnConnor. In fresh Business Suite release 15.30 you can select the following approaches in PM Console for "Action when application is running": "Force application to stop immediately", "Ask user to stop the application" "Cancel the installation" For night hours the first option should work, for working hours the…

Hello DavidCES, Just want to mention, that you can always report FP for the url you consider safe. Best regards, Vad

Hello! If possible, please, provide diagnostic information from such host(s) to our support for investigation. Best regards, Vad

Hello JustPejman, Uninstallation tool can help you: https://www.f-secure.com/en/business/support-and-downloads/support-tools Best regards, Vad

Hello Andy, Please, contact support. We will need diagnostic information from your server for investigation. Best regards, Vad

Yes, correct.

Hello ToHor, Is this particular USB device visible on your Win10 in Device Manager? Also, what Client Security product version are you using? Best regards, Vad

Hello David CES, You mean HTTP scanning? It's a separate feature. And its tuning doesn't affect Botnet Blocker. Best regards, Vad

Hello! I mean this setting: Best regards, Vad

Hello DavidCES, Sure, you can disable it from Policy Manager console - Settings (Standard view) - Web Traffic scanning tab, second section. Best regards, Vad

Hello ASR, Clearly you have Server Security product installed together with Policy Manager on your server. For troubleshooting purposes you can try to disable Real-time scan and check if it helps. If that is the case, some scanning exclusions can be configured to lower the issues. Anyway, please, contact support. We will…

Hello Falk, Please, make sure that you do export for 14/15 versions: It contains json with text. Alternatively you can collect support information from one of your client machines, and check basic\settings.txt file in it. Maybe it will fit your requirements even better. Best regards, Vad

Hello Falk, What product(s)/version(s) are you using? Best regards, Vad

Hello HiggsBoson, It's too hard to say what could be wrong. We need more information. Is it possible to collect diagnostic information from server, which shows version 14.10, and from server which is not shown in PM Console, and provide it to support? Thanks in advance, Vad

Hello Decent_rider1, There should not be any differences in those 2 scan types, except different policy tunings, as they are separate for real time and manual scan. You can select different file extension sets to scan for example, or enable/disable scan inside archives. If you think there is an issue, please, reproduce it…

Hello Peter, Unfortunately, we have a known issue in the fresh SWUP DB, which prevents it from being published in production channel. We are working on a fix with priority, and will publish new SWUP DB update ASAP. We expect to have it published during this week. Best regards, Vad

Hello KrzysztofB, Just in case, did you check this Web Console prerequisites? Best regards, Vad

Hello Askoik, We have several events, which will lead to re-applying the rules: changes in FS firewall settings, including change of active profile any FW rules change events (both Windows and FS) changes in FW registry So, if you have FW profile auto-selection turned on, and the profile is changing when hosts are shifting…

Hello Askoik, It's Windows OS responsibility to resolve DNS names for Windows firewall rules. If it fails to resolve, the rule is applied only partially, and you get the alert in PM console. This fact can also explain why some hosts having the same rules are sending alerts, and some are not - they don't have problems with…

Hello Treble, The new release is planned for second half of next week, 12-14.05.2021. Best regards, Vad

Hello Bert. In released Business Suite versions the only workaround is to tune Software Updater to close applications before installing updates (in Policy Manager console). In upcoming 15.20 releases it will be possible to show the dialog with proposal to close running applications to local user. Best regards, Vad

Hello AkkuAnkkka313, The problem could be in the report size. Policy Manager has a limitation on report size - 2Mb. You can increase the limit in registry. On Windows, Java system properties for PMS can be specified using Windows registry. You need to create String registry key "HKEY_LOCAL_MACHINE\SOFTWARE(…

Hello cetil35, Separate alert sending option for each Device Control rule will be introduced in the next 15.20 release, which is planned for April 2021. Best regards, Vad

Hello again, You can find it here: Best regards, Vad

Hello MarkITSpec, You can run support tool locally on the client machine, or remotely from PM console, find in collected archive the file basic\settings.txt, and then locate common.sites.list strings in it. They contain both trusted and disallowed sites configured for this machine. Example: common.sites.enabled: true…

Hello Gerard, Such local UI is expected, if both Firewall and Browsing protection were unchecked during MSI import from PM Console: Best regards, Vad