User2028

What ASUS router did you go with? I, too, am considering not renewing with the SENSE.

If they released new hardware without fixing existing issues or improving the current one further, I would drop F-Secure so hard your head would spin. (But I wouldn't be surprised at the rate they are going.)

* Guest network (overdue) * Ability to define VPN details and specify which devices should use the VPN connection and which should not. (For example, TVs and media players sometimes can't use VPN because they are often blocked by media companies like Netflix. So the SENSE should allow you to say "this device use VPN",…

LOL, thanks. If that's the case, NO WAY. I'm not spending hours reconfiguring my setup again like I did when I got a new phone. Thanks for the info :)

So I gave the Norton Core a try recently. It has features I am missing with the SENSE, like a custom blacklist and a guest network. It has better range than the SENSE, too, at least in my home. Big problem is: it disconnects all of my devices for 3-4 minutes about 2-3 times per day. Super annoying... couldn't deal with it…

I would like to confirm that when the SENSE cuts off the Arlo's communication that it absolutely does not pick up motion or record video until the connection is re-established. I wasn't sure earlier, but I am now after some testing. Makes the $500 Arlo Pros useless when ran through the SENSE.

I have to agree here. - Not having a guest network - Not being able to use my Arlo cameras through the router because of disconnects (frequently reported here) - Having to reconfigure the thing from scratch and rebuild all of my custom device names and icons when I got a new phone - Not having a custom blacklist - My CUJO…

I submitted the IPs that the CUJO blocked and support said that they identified them as spam or something and added them to the block list. CUJO says that the IPs are a part of the "Global Reputation Database". I don't know if this refers to "CUJO's database" or if there is an actual other public one out there, but where…

Will do, thanks.

Thanks for the response. Like I said in another thread, if you could just build a way to export the list of our network's MAC addresses, custom device name, and custom device icon that we chose for each device, and allow us to re-import them into the new phone, that would save the majority of time recreating the setup on a…

It is absolutely essential that you provide a way to backup the SENSE app's settings so you can restore them when you get a new phone. As it is right now, when you get a new phone, you have to RESET THE ROUTER and you lose all of your settings... all of your customized device names, all of your customized device icons. It…

It took me over two hours to reset the router (it wouldn't pair with my new phone at first) and rename all of my devices again, and I'm still not done. Good luck to you all who get a new phone in the near future, especially if you have a lot of devices. It's a ridiculous process.

I don't think they are taking the issue seriously. There should at least be a way to export and import the settings from one phone to another, like by saving a settings file to Google Drive or e-mailing it to yourself.

And wait... does this mean I am going to lose all of my customized device names and icons that I assigned to all 32 of my devices, too?!

I found the answer: https://community.f-secure.com/t5/F-Secure-SENSE/What-happens-if-you-lose-or/m-p/96053 I have to re-setup my router from scratch just because I got a new phone? Who thought this was a good idea?! Now I have to rename all of my devices and icons again?

Wow, this was not well-thought out AT ALL. I have to re-setup my router from scratch now that I got a new phone?!!!

Came here looking for an answer on this, too. The announcement of this fix, when complete, should be sent via e-mail to all users, not just in a forum post.

EDIT: Restarting the router solved the problem.

And I have the same issue as Spacemaster... when the light is orange, I am unable to access some or all cameras.

Thank you.

Is this being actively worked on? Thanks.

Good news that you can replicate, somewhat. Good luck fixing it.

Thank you. I am using a TP-Link Archer CR700 cable modem connected to Time Warner/Spectrum cable internet. The SENSE is connected to port 1 on my modem, as this is the port Time Warner says they want routers connected to on this modem (although, I did try other ports as well and the same thing happened). I can tell when my…

"A combination of issues in my network"? So, we all share the same combination of these issues? Works fine when I plug it into two other routers or my modem. Looks like it is the Sense, not my network. Maybe I should return it now while I still can. When is this update coming?

Could this possibly be the cause of the Arlos disconnecting all the time that F-Secure has been ignoring? https://community.f-secure.com/t5/F-Secure-SENSE/Connections-form-Arlo-not/td-p/98002

I did all of this and more. I have all default settings on the Arlo and the Sense and it still frequently disconnects. After a week with the Sense, this appears to be the only device I am having issues with. Anyone from F-Secure care to chime in again?

I just purchased a Sense and my Arlo Pro base station is also frequently disconnecting from the network. No problems when connecting to my old router through the same modem (TP-Link Archer CR700 using Spectrum/Time Warner internet).