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Ukko Superuser

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Ukko
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Comments

  • I like this addition to the general idea: This button should be available in real time, so that if a user is still working (late?) when a scheduled scan finishes, the machine can be prevented from switching off and losing the current data too. Or, at least, just to inform user about shutdown / restart with some time…
  • Hello, Quite a nice feature request. I just want to add some thoughts or to discuss point (or if there will be any official responses). Some weeks ago - a scheduled scan was running on one of my laptops. Then, this laptop, actually, shuts down daily (by battery or even by "shutdown" multiple times). After some days of such…
  • Hello, I am not sure that your experience is related to known trouble, but there are some topics about Huawei devices and F-Secure SAFE solution. Some of them: Why does F-Secure SAFE go inactive on my Huawei device? - F-Secure Community How to prevent Huawei Ultra Power Saving mode from switching off the security app -…
  • Hello, I am also only an F-Secure user. It sounds that your experience is about only "F-Secure ID Protection" package. If so, there is a kind of description about related subject, but for "F-Secure TOTAL" solution (where F-Secure IDP is one part of the package) - How can I buy more licenses for my F-Secure TOTAL…
  • Hello, So, your mother with an active My F-Secure Account (trial, perhaps) which is registered to her certain email address (or her account was already part of someone's else account / invited user at the time). You want to invite her and share licences from your My F-Secure Account (registered to your certain email…
  • There is one issue we discovered yesterday. With Edge, even after you have enabled the new browser extension (version 4), the "orange" task in Main UI asking you to set up the extension will remain because of a bug in the browser extension state detection logic. This will be fixed in the next beta release. Until then, you…
  • It seems that the only way is to remove SAFE from my machine and re-install it. I think this sort of thing should have been thought of and mentioned somewhere in the documentation. Maybe. I will try to check situation with my own devices later. However, this functionality: How to log out of F-Secure SAFE on my devices? -…
  • Hello, Oh! Yes, sorry. This doesn't work. My partner had tried to use my existing email address to add me to her account but was told that the email address was already in use. If you want to use the "Invite" scheme (main user / sub user) - then in your situation it was indeed not possible to invite you through an email…
  • Hello, I am also only an F-Secure user (their home solutions). So, this is a kind of unofficial suggestion. If you are sure that F-Secure ID Protection on Windows clients is pinned to your TOTAL subscription; and with reinstallation tries - you then used your TOTAL credentials to activate the solution... and just because:…
  • Hello, Just for not to reinstall and keep it on the computer - you can perhaps do or try the following: open F-Secure SAFE main user interface (tray-logo button or desktop logo) there should be "user logo" around right top corner. Choose it and menu should be visible. there should be option "Log out" - you can try to use…
  • Hello, Hello @Ukko Why sorry for your reply? I don't understand that! Well, just because someone may not want to know the other user's opinion. Instead, someone would prefer to receive an official response from officials. So, just in case (and for the reason that my sentences are not very easy to understand). But thanks…
  • Hello, Sorry for my reply. But I notice that, for instance, .docx is not in the list of examples of known file types. OK, the help page says that these are examples and is not exhaustive, but it's a notable omission! Maybe it was meant by the 'doc' example (as htm too for htm/html). However, there really is only a "small"…
  • Hello, I am also only an F-Secure user. Sorry I am not really know about Android platform - but it sounds that Pixel 6 with Android 12. Is it right? If so, I cannot check this situation with my own devices. But based on Android 11 (and Android 9) - there is also F-Secure SAFE notification logo. There is always, at least,…
  • Hello, Within 1 minute the installation finshed and it works. Great to hear it! As said, I had never heard of or used the mentioned Zemana program. Yes. I just meant that F-Secure SAFE somehow incorrectly "detected" something. Perhaps, it is useful to know - completely or there was any hint. This could be, for example,…
  • Hello, There is a discussion with a workaround: Installation window disappears exactly at 40% - any ideas? — F-Secure Community you can bypass a certain sidegrade check or any of them. thus - perhaps - the installation will continue with your situation too. alternatively, you can try to dig a bit more and find out what is…
  • Hello, Thanks for your response. Yes, I see your point. I'd already found that page, but it doesn't mention full scans It is almost like a full scan. But need to define what is a "full scan". At least, scheduled scan should scan all drives. With checked options - scanning inside zipped files and so on. It runs (perhaps) as…
  • Hello, Thanks for your response! By the indicator I mean the calculator for totsl amount of files scanned background. In the picture there is the downloaded files scanned and there should be a similar one on the right for files scanned. That is the thing I'm wondering. I see. I think that in your situation - this…
  • Hello, You should still be able to do this. And the appearance should be like in the Windows 7 screenshot. With Windows 11, there may be a slightly different situation where this option may be under "Show more options". For example, my own experience and Windows 10 is still about the context scan option. This guide: Scan…
  • Hello, I am only an F-Secure user. I want to schedule a full scan weekly, You should probably be able to do this. There is Online Guide about: Scheduling scans | SAFE | Latest | F-Secure User Guides I can do it manually, but that setting doesn't seem to be available for a scheduled scan. Or does that use the same setting…
  • Hello, Sorry for my reply. I am only an F-Secure user. So, just unofficial thoughts about. and the indicator for files scanned is missing perhaps when a certain event happens - the 'files scanned' counter will be replaced. At least, if this is about 'statistics'. Otherwise, what did you mean by 'indicator'? In general, I…
  • Hello, Sorry for my reply. Perhaps, you can try to scan your device by F-Secure SAFE (if installed) and see if anything will be detected. If not, can you manually check listed applications on your devices (or processes). For example, any suspicious ones or with any 'relation' to mentioned (address). Additionally, there is…
  • Hello, Sorry for the English! You could check Quarantined items (if the case) by following this guide: Items in quarantaine herstellen | SAFE | Nieuwste | F-Secure User Guides But it is also possible that after 'clean up' - your system settings was reverted back to default option "not to show hidden items" (and not to show…
  • Hello, Sorry for my reply. I could not check with my own devices (because currently there is only one active) - but, perhaps, your experience is about subscription owner (as you said) || invited users (sub-users) || and, maybe, kids profile / adult profile with color differentiation. At least, if you about 'embed' view in…
  • Hello, If your F-Secure solution is F-Secure SAFE (Windows), then: Allowing and blocking specific websites | SAFE | Latest | F-Secure User Guides Does it helpful for you? Or your situation with a bit another state?
  • Hello, I keep getting a pop up that says that my protection is off and that my database is out of date. It is good to know how you get this information. Is this a system notification or from the F-Secure solution itself? Also, how often do you get it? And are there any special requirements for getting these pop-ups…
  • Hello, Sorry for my reply. Could you describe what exactly is wrong with the login. Do you see any block pages or information about trouble with login? At what step and how is the inability to log in described? In addition, if it was suggested to add a banking site to the safe list - try adding "medirect.be" (not…
  • Hello, Thanks for your response. One small note - I tried to check it with beta installation (in case of a bug). The problem I am getting (and trying to fix) is that access to this folder structure is being slowed down by something. I am assuming its the AV software So, an interesting point. I will try to check it somehow…
  • Hello, Sorry for my reply. I am only an F-Secure user. Is it Windows system? So, for example, "drive:\" with folders and its subfolders. For example, "drive:\folder". You want to exclude this folder from real-time scanning, right? So, when you add it to related exclusion list (Exclude files or folders from scanning | SAFE…
  • Hello, thanks for your response! The fact some just anybody knowing my email address can create an account at F-Secure.com and readily work with that account is frightening. This is a first class security exposure. Basically, yes. But you (as the owner of the email address) will receive a confirmation letter with the…