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50 Comments posted
58 Points earned
10 Solutions given

Tomi F-Secure Employee

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Tomi
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FSFormerEmployee
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  • Dear community, A new tab for Software Updates related information under the "Reports" view has been enabled for all regions. From this view you will find four graphs providing more insight on installations performed on endpoints and updates still missing: - Top installed patches - This graph will display the ten most…
  • Dear community, A new release 1.0.3588 is being rolled out with the following changes: New features: New option "Advanced response" available in windows profiles in General settings (available on EMEA only). Improvements: In Network location settings two tables "Locations" and "Rules" are replaced with the one table…
  • Dear community, A new release 1.0.3461 has been rolled out to all portals with following changes: New Features: Schedule in Automated Tasks now supports random periods. For example tasks could be set to run at random hour between 9 and 17. Certain Automated Tasks now support more exact schedule. For example @daily macro…
  • Dear community, A new release 1.0.3170 is rolled out with the following changes: New features: Enable companies to use the public API by making PSB api-key available to Company administrators Any setting can be removed from batch publishing on review step Added a new automated task: install all missing software updates…
  • Dear community, The new Patch Management backend has been enabled for all regions. Most visible changes are the new way of showing missing updates in a grouped manner and changes to dashboard views. Missing software updates are now grouped in the listings to avoid duplicate entries and remove excessive clutter: List of…
  • A new exciting upgrade of Patch Management backed functionality has been released to AMER customers. EMEA and APAC is expected to arrive over the next week. For our customers, the benefits of this are: 1. Faster software update related information. This includes page loading times, but more importantly, always real time…
  • Hello, Could be that the license key is expired. Can you open a bug report through https://beta.f-secure.com about this and let's pick it up in there? -- Tomi
  • Hi! There is no way for the user to initiate a renewal for the beta key. We are periodically extending the licenses of active testers as a thank you for valuable feedback and bug reports.
  • In the beginning everyone gets a license which is valid for six months and as Ville mentioned we are extending the licenses of active users periodically. As of today we have done again a set of extensions to the licenses for our tester. Hit "Check now" and check out! The subscriptions between purchased product and the one…
  • Beta users are also protected by the latest virus definitions. Just the release cycle is not mirrored on the production channel and therefore the dbtracker is not always reflecting the current definition version in the beta channels. Also keep in mind that you are always protected also by the Deepguard and its heuristics.
  • The aquarius update that should currently be in the channel should be 2013-12-08_02. Please do note that the dbtracker is not in sync with the Beta update channel, but it displays the updates currently in the production channel. There should be a new aquarius update still during today.
  • Hello, sorry for not being able to update you earlier. The updates should now be flowing properly to all update channels again. @Simon, how is it looking for your laptop? Did it manage to download everything and is the Computer Security now looking ok?
  • Hi, The package gets redone everytime we release a definition update so it always has the latest definitions. So if you notice that the definitions are not updated, you can redownload the package and use it to perform the update.
  • Hello guys, As a temporary workaround, can you guys try to update your definitions manually by using fsdbupdate9.exe. You can download it from here: http://download.f-secure.com/latest/fsdbupdate9.exe
  • Hello, Could you guys try to hit "Check now", do you get new updates? There seemed to be minor hickups on the backend, but should be flowing now again properly.
  • Hello, You should be able to access the project again. Your account was put back into the application queue (showing you the message thank you for applying), this can happen if you go through again the application page (which is for example at our public pages).
  • Hello Rusli, We are testing with Windows 8.1 Preview versions and when Internet Security 2014 comes out it will support Windows 8.1 version also.
  • Hello, Could you open a bug report for us at https://beta.f-secure.com and attach the diagnostic report (fsdiag.zip) created by our Support Tool from your machine to it for us to further investigate it?
  • Hello Rusli, We are testing with Windows 8.1 Preview versions and when Internet Security 2014 comes out it will support Windows 8.1 version also.
  • Hello Mario, Adding the drive to the excluded items should be sufficient configuration to achieve this, but if you are still having detections from the excluded path could you open a ticket for us in https://beta.f-secure.com with the diagnotics file created by Support Tool attached to it so we could check if further?
  • Protection wise it is sufficient to scan the files in the archive only when they are accessed and this way preventing them on acting on your system. Scanning archives on demand is still useful in certain sceanrios, such as having a possibility to scan larger amount of downloaded archives for example.
  • Hello Janiashvili, Ten hours sounds indeed quite lengthy for a full system scan. Have you tried how long the Full System scan takes if you disable the archive scanning from the manual scan settings?
    in Rootkit Scanner Comment by Tomi May 2013
  • Hi Janiashvili, Rootkit scanning has been removed from the UI as part of our continuous process of renovating our products and simplifying them. Rootkit scanning is still performed when Full System scan is run, so just the dedicated option has been removed.
    in Rootkit Scanner Comment by Tomi May 2013
  • Currently the about box is showing incorrect version number for Deepguard. This will be fixed once the IS2014 Beta is released which should be happening quite soon.
    in DeepGuard 5?... Comment by Tomi May 2013
  • Hello, Deepgurad 5 is currently already available in the Internet Security Technology Preview which you can signup to at https://beta.f-secure.com. Deepguard 5 will be distributed to retail installations also latest by the Internet Security 2014 release. The actual delivery of Deepguard 5 will be done through the update…
    in DeepGuard 5?... Comment by Tomi May 2013
  • Hi Janiashvili, Thanks for the feedback. I'll make sure the project team gets this also.
    in New Design Comment by Tomi May 2013
  • Tested on our test systems with Firefox version 21.0 and rating icons were showed properly. I see you already reporter the issue through https://beta.f-secure.com for us to investigate, so getting back to you on that side.