TifaOng Former F-Secure Employee
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Discussions started
31
Comments posted
35
Points earned
3
Solutions given
TifaOng Former F-Secure Employee
About
- Username
- TifaOng
- Joined
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- Last Active
- Roles
- FSFormerEmployee
- Points
- 35
- Posts
- 32
Comments
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Hi Tasaista, I'd recommend you to contact our support to find out the root cause. The issue you're facing is uncommon and requires more investigation.
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Hi bingo, Please submit the apk file to us here so we can analyze if Freedome blocks Area 51.
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Hi D-Fens2, I'd appreciate if you can let us know the bugs you're facing by contacting our support team.
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Dear 1sk, According to SENSE team, there will be new firmware and app updates on 2019 (not before 2019) but the dates are not decided yet. Stay tune to our SENSE "What is new" page for future announcements.
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Hi 1sk, I'm checking with the SENSE team for any new updates. You can also see SENSE updates in this web page.
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Hi Karine01, Currently the version is 2.23.5653.0. Most likely it was outdated. Please remove and re-install Freedome and test again.
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Hi Vonsi46, I want to get this issue right. Your current situation is, you can connect to Austria using Freedome but you're not able to watch Austrian movies, is that right? You get the error message "For legal reasons this video can only be…
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Hi martink, Thank you for your reply. I'll mark your message as the solution :)
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Hi martink, Is the issue resolved when you chat with support? If no, what are the steps you've taken?
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Hi 1sk, This is a new campaign currently running for SENSE explained in the link below: https://community.f-secure.com/t5/F-Secure-SENSE/SENSE-subscriptions/ta-p/108422
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Hi HorstSchlammer, May I know did you purchase this Freedome yourself or it was purchased by your company? Have you tried to connect using LAN cable and turn on Freedome? Did that work? Flushing your DNS might work. Open Command Prompt as A…
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Hi GH89, Please contact our Customer Support here to help you fix the issue.
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Hi Johno57, This is a Windows techical issue and it's best for you to contact Microsoft for support. Their number is +1800 642 7676 (US), 0344 800 2400 (UK), 132058 (AUS). If you wish to get a refund, please contact our Customer Support here.
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Hey LW8000, It's alright. I'm hpapy that everything is working for you and you're covered now. Let us know if you have any questions or need any assistance, each of us will be more than happy to serve you.
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Hi LW8000, Thank you very much for letting us know your experience. I understand what you've went through. £44 is the promotional price for 2 years 5 devices for Virgin Media customers. Probably, the reason you're asked to pay for £44 is …
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Hey Rowin, Do you mean you need to turn off Browsing Protection so you can enable Parental Controls? Can I know what's your internet provider? I can check if how the Parental Control was implemented for your provider.
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Hey Rowin, I'd suggest you to contact your internet provider to guide you how to turn on Parental Controls.
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Hey XS-RR, Thank you for posting your question here. May I know have you enabled "App Control" on your child's device? You can check by logging in to My F-Secure, Select your child's device and Choose Family Rules. You'll see 4 tabs at the …
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Hey Keki, Thank you for letting us know what was happening. I can tell that this is quite frustrating on you. The best shot you have now is contacting Microsoft Support and scan for any corrupted system files. Here's their number if you need…
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Hi Keki, Please contact our support to investigate the issue of excluding files on your computer.
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Hey 0_sku, Thanks for marking my reply as a solution. You're the first person who marked my reply as a solution :) It seems you need to wait for 9 days, after the grace period has ended you'll see an option "Log In" in the Subscription page.
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Hey 0_sku, Thank you for letting us know about your experience with Freedome. You don't need to reset your phone. There is a way for you to log out from your old account. Please uninstall the app and wait for 9 days for the App Store to…
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Hi saltinewolf, This issue will be fixed in the Mojave (10.14) version. While Freedome is turned on, iCloud Photos will be able to sync.
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Hi biblio, F-Secure SAFE on iOS doesn't come with scan feature. For the complete list of features for SAFE on iOS, please refer to our iTunes product page - Description : https://itunes.apple.com/fi/app/f-secure-safe/id572847748?mt=8
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Hi VoLe, First of all, thank you so much for providing your insights on F-Secure Parental Controls. Your points are valuable for us to improve our products and features. I'd suggest sharing your feedback on our Feature Request page, https://comm…
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Hi NoCtrl84, Please contact our support here to further investigate the high CPU usage issue you're facing. Please collect FSDIAG in advance for ease of troubleshooting.
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Hi ThatGuy, Please engage our support here for them to check the validity of the code you have.
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Hi ThatGuy, Can you tell me the steps you've taken to activate Freedome? From the start, where you downloaded the software to the subscription code error message. Have you tried to re-install Freedome on Windows?
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Hi AJT, Freedome is not supported on Chromebook at this moment, however, I will highlight this to the Freedome product team. Thank you for your feedback.
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Hi everyone, These are the basic steps that you can do to resolve this issue. * Run a full computer scan to make sure this issue is not caused by a malware. * Ensure your Windows are updated. * Delete temporary files in all of your drives. * Un…