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63 Points earned
11 Solutions given

Shahrir

About

Username
Shahrir
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PartnersAndResellers, FSEmployee, FSProductExpert
Points
63
Posts
53

Comments

  • Hi Snow, Are you facing issue with our chat support? If yes, I apologize for the inconvenience caused. Please be informed that chat support is 24/7.
  • Dear SD, Please be informed the next release should be solving the issue and the tool is currently not available for Linux. However, if you are still facing the same issue. Do let us know so we would be able to assist you further.
  • Hi SwissBIT, Glad that it is fixed now. You are most welcome. You have a nice week ahead too!
  • Dear SwissBIT, Thank you for providing us with this information. Please be informed that I have already informed our Malware Analyst team and currently they are checking on it. It will be removed from the detection system and will be updated soon.
  • Dear Mothballs, I sincerely apologize for the inconvenience caused to your side. Do you have an existing case reference number or email address so I would be able to take ownership of the case and assist you further? If no, I would suggest you to open a Support Ticket:…
  • Hello CM84, Kindly refer to AniaC's post to contact Support, reset security code cases have to be handled outside of the F-Secure Community. http://community.f-secure.com/t5/Mobile/Forgot-lost-your-security-code-Read-this/td-p/7439 For alternative way to unlock your mobile, refer to the following post:…
  • Hi tpj, We sincerely apologize as for now we do not support Windows RT but are investigating options for the future.
  • Hi Rusli, Below are the list of the supported browsers: * Internet Explorer 7 & 8 (Windows XP), Internet Explorer 8 & 9 (Windows Vista & Windows 7) * Firefox 3.5, 3.6 , 4 – 19 However, we would suggest you to upgrade to the lastest version of F-Secure Internet Security 2013 where you will have a better protection.
  • Hi Bernd, Is your connection stable? Sometimes it might be due to an unstable connection. The alert is to inform you that it is unusual for normal connections to do so. This is to prevent from outside network attack. In order for us to rectify this issue further, please contact our support.
  • Hi Klompie, Did you manage to try the steps given by Jayson in the link below yet? http://community.f-secure.com/t5/Security-for-PC/Spotnet-blocked-by-internet/m-p/18928#M3681
  • Hi Conan, Please be informed that you may use the Uninstallation Tool from the link below and try to install again: ftp://ftp.f-secure.com/support/tools/uitool/UninstallationTool.zip
  • Hi DoMinion, You may install it using the current license key that you have. Uninstall the current installation first, then, upgrade your system to Windows 8. Once you have upgraded, kindly proceed to install it on your new system. It should be working fine.
  • Hi Tja_Cha, As above, it has been brought to our attention and we are currently working on it. Kindly contact our Technical Support to log a service request, we would need more informations to reproduce the errors in-house.
  • Hi cmpunk, Information about found infections are stored in different logfiles. Can you please check your windows application eventlog? Infections are logged as errors, the path to the infection is in the details. Depending on the product and configuration, it might not be written to the eventlog, in that case please…
  • Hi again! We need to analyze more to rectify the current issue. Please feel free to contact our support team and provide more information so that our Technical Expert can analyze the case and give you a permanent solution. Below is the link to contact our support team :-…
  • Hi, With regards to the current issue that all of you are facing, we might need more information to further analyze the issue. Please feel free to contact our support team and provide more information so that our Technical Expert can analyze the case and give you a permanent solution. Below is the link to contact our…
  • ksquared, May I know from where did you download the program? From Google Play or our website? Can you try to reinstall the program.
  • Hi samtosha, Can you try to turn off DeepGuard and Firewall in Settings? I believed you have mentioned that you have disabled all the features and still facing the same issue, when you uninstalled F-Secure Internet Security 2013 from your computer, is Windows Firewall still turned on? Br, Shahrir
  • Jaro, Is the issue still persist after you have re-install it back? Do let us know if you require any further assistance.
  • Hi Jaro, Can you check if the scan is running at that time? After completing the installation, it will actually scan your files on the memory card. Can you check by unticking 'Memory card scan' and reboot your phone. Is the issue still persist? If yes, please let the initial scan finish before continue to use your phone.…
  • Hi Ashik! May I know what password are you referring to? Kindly state the name of F-Secure's product your are currently using.
  • Hello Bobbydeezle, Kindly refer to AniaC's post to contact Support, reset security code cases have to be handled outside of the F-Secure Community. http://community.f-secure.com/t5/Mobile/Forgot-lost-your-security-code-Read-this/td-p/7439 Thank you.