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38 Comments posted
61 Points earned
11 Solutions given

SeanV Former F-Secure Employee

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SeanV
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  • Hello SA31, Prevent File Recovery does take a longer time to complete by design. The reason is because when you delete a file in Windows, the file is not permanently deleted, even after emptying the recycle bin. Windows simply marks the file as being deleted and allows it to be overwritten by other data. It can take a…
  • Dear andrzej, We are glad the issue is fixed for you and we would like to thank you for your alert post to help the rest of F-Secure users. Cheers Sean Veloo ...................................................................................................................................................................…
  • Dear Crunchy, Kindly be informed that Windows 7 embedded is not a supported platform for Client Security. Please try to use the same Installer on a supported platform and do let us know if the same issue persists. Thanks. Best Regards, Sean Veloo…
  • Hi nick93, Can we know what you have deleted? Do you mean you have uninstall Anti-Virus for Workstation product or the file? Thank you for the compliment, please do share with us how would you like the UI to be improved. Please feel free to contact us again should you need further assistance. Thanks. Best Regards, Sean…
  • Hi Nick93, We would like to inform that Anti-Virus for Workstation is a Coporate product and not for home users. However, we would like to check the product version which is installed, kindly right click on the F-Secure small icon on task bar and choose About. The first line will be the product name and version. Please…
  • Hi Nick93, My apology for the shortforms, PMS is Policy Manager Server and FSMA is F-Secure Management Agent. If you are working in a company eviroment, kindly contact your Network Administrator for assistance. If you are the Network Administrator, please follow the steps below to exclude the safe file: - Login to Policy…
  • Dear Nick93, If you are using Anti-Virus for Workstation, you will need to right click on the blue F-secure tray icon and select "unload" but it must be allowed in PMS in FSMA-section "allow unloading for everyone". However, if you know the file you are opening is safe, you can actually exclude the file from the real-time…
  • Dear BTBMarc, With regards to your issue, we believe that LDAP authentication is not supported by Plesk. Please feel free to contact us again should you need further assistance. Thanks. Best Regards, Sean Veloo…
  • Dear Boboboi, We would like to follow up whether the issue remains unsolved or you have managed to solve it. Please do reply to us if you do need assistance. Please feel free to contact us again should you need further assistance. Thanks. Best Regards, Sean Veloo…
  • Dear Mranal, We would like to follow up whether the issue remains unsolved or you have managed to solve it. Kindly provide me the SRID you receive from our auto reply email, so that we can check on the case for you. Please feel free to contact us again should you need further assistance. Thanks. Best Regards, Sean Veloo…
  • Dear Wackybeast, With regards to your issue, we would like to follow up whether the issue remains unsolved or you have managed to solve it. Please feel free to contact us again should you need further assistance. Thanks. Best Regards, Sean Veloo…
  • Dear Joanncae, We would like to follow up, that have you found the fspms-migrator-launcher.exe? Please feel free to contact us again should you need further assistance. Thanks. Best Regards, Sean Veloo…
  • Dear Zero, Please accept my humble apology for the wrong information. I just noticed F-Secure Key. Please be informed that for F-Secure key, we do not provide standard phone/call support. However we will proceed to assist you via community. Also please check our help in community: Self help video available:…
  • Dear Zero, We might need more information to further analyze the issue. Please feel free to contact our support team and provide more information so that our Technical Expert can analyze the case and give you a solution. Below is the link to contact our support team :-…
  • Dear RPEvans, We might need more information to further analyze the issue. Please feel free to contact our support team and provide more information so that our Technical Expert can analyze the case and give you a solution. Below is the link to contact our support team :-…
  • Dear Codeslinger, We would like to inform that we have highlighted your case and the engineer who is working on your case will be replying you as soon as possible. Please feel free to contact us again should you need further assistance. Thanks. Best Regards, Sean Veloo…
  • Dear RPE, We might need more information to further analyze the issue. Please feel free to contact our support team and provide more information so that our Technical Expert can analyze the case and give you a solution. Below is the link to contact our support team :-…
  • Dear Ciacono, Please be informed that this is a normal pop-up link. You can actually enable block pop-up using your internet browser, this will stop any annoying pop-up from appearing. Please feel free to contact us again should you need further assistance. Thanks. Best Regards, Sean Veloo…
  • Dear Youngj, Kindly let us know how many times does the restart required in a day. Are you talking about the restart after Client Security Installation on the Workstation? Please feel free to contact us again should you need further assistance. Thanks. Best Regards, Sean Veloo…
  • Dear Kruegerfreddy, Please create FSDiag for us. This will allow us to find the issue with our product, kindly follow the steps from the link below: http://community.f-secure.com/t5/Security-for-PC/Creating-an-FSDIAG-file/ta-p/18190 Once FSDiag is created, please contact our support team and provide the FSDiag you created…
  • Dear Powertoaster, We might need more information to further analyze the issue. Please feel free to contact our support team and provide more information so that our Technical Expert can analyze the case and give you a solution. Below is the link to contact our support team :-…
  • Dear Popeye, Upgrading from ESS 10 to SS 10.01 is not possible because they are two different products. Upgrades can only be done for the same product to a higher version. However looks like the only option left for you is to uninstall ESS 10 and install SS 10.01 from the PMC itself since you do not have the admin password…
  • Dear raduiirtnv We might need more information to further analyze the issue. Please feel free to contact our support team and provide more information so that our Technical Expert can analyze the case and give you a solution. Below is the link to contact our support team :-…
  • Dear Nippy, With regards to your enquiry, kindly refer to the below community post: http://community.f-secure.com/t5/Security-for-PC/How-to-find-which-mailbox-is/td-p/30358 Thanks. Best Regards, Sean Veloo…
  • Dear hilotec, We might need more information to further analyze the issue. Please feel free to contact our support team and provide more information so that our Technical Expert can analyze the case and give you a solution. Below is the link to contact our support team :-…
  • Dear pcs, We might need more information to further analyze the issue. Please feel free to contact our support team and provide more information so that our Technical Expert can analyze the case and give you a solution. Below is the link to contact our support team :-…
  • Dear Flherrera, With regards to your enquiry, kindly open a support ticket with the link below: http://www.f-secure.com/en/web/home_global/support/contact/request Mobile security code cases have to be handled outside of the F-Secure Community since we require more details. Thanks. Best Regards, Sean Veloo…
  • Hi Bhumi, Please be informed that we have checked and confirmed this site is clean and have updated the cloud. Kindly allow 24 hours for this to take effect. Thanks. Best Regards, Sean Veloo…
  • Hi Bjorn, Please provide us the Ticket number for us to identify your case and assist you immediately. Thanks. Best Regards, Sean Veloo…
    in netbank Comment by SeanV August 2013