Activity Highlights

35 Discussions started
151 Comments posted
273 Points earned
44 Solutions given

Peter F-Secure Product Expert

About

Username
Peter
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20
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FSAccount, PartnersAndResellers, MyAccount, FSEmployee, FSProductExpert
Points
273
Posts
186

Comments

  • Hi, Thank you! Your feedback is appreciated. The message customization option is no longer available but judging from the feedback we've received, it seems we need to put this back. I will bring this up with the relevant stakeholders to have this added to the product backlogs.
  • Hi, To simply answer the original question: "Is there any way to get latest version of v8 updates and deploy them on a newly installed system?" No, there is not.
  • Hi, While we do support logging events to event viewer, we currently do not uniquely identify each separate event using event IDs. Which would mean, instead of parsing items according to just Event ID, you would need to parse the data using other criteria like Event Source and the actual Event message and IIRC, the event…
  • Hi, Currently, we do not support this framework for monitoring/managing clients.
  • If Policy Manager Console indicates virus updates are not available (N/A), something is still wrong in that if the updates are downloaded, they are not being published to the Automatic Update Server for whatever reason. 1. Verify updates are being downloaded by Automatic Update Agent by checking the relevant logfile:…
  • Hi, Looks like an issue with missing permissions and AUA or the Automatic Update Agent fails to start because it's unable to access the files it needs. Please verify /var/opt/f-secure/fsaua folder is owned by the user: fsaua, group:fsc (fsaua.fsc) and if needed, adjust these using chown. Once done, try stopping/starting…
  • Hi, I still understand this to be a problem with missing packages, so I'd start investigation by establishing what the Linux distribution is, what the kernel version is and what packages are installed and compare this with the pre-installation checklist. To find a solution as swiftly as possible, could you please create a…
  • Hi Adamnbit, Welcome to the F-Secure Community and apologies for taking this long to answer back. The blue icon signifies "waiting for response" meaning the workstation (or server) has not yet acknowledged back whether the latest profile has been installed or not. This might normally take some time so my suggestion is to…
  • Hi Kari, Welcome to the F-Secure Community! PM 10.10 adds support for Windows Server 2012 and this is already available as BETA. Feel free to try this out and give us feedback! Official release is very soon or early Q1/2013.
  • Hi Ray, In case the value was not configured at the host level in Policy manager, you also need to click the "Force value" and "Force table" settings to ensure, the setting is propagated properly. Otherwise, settings configured at a lower level in the policy domain structure are not replaced with the new setting.…
  • Hi RCBrown, And welcome to the F-Secure Community! As the exclusion can be configured both locally and in Policy Manager Console (PMC), you need to lock the relevant setting in Policy Manager Console to ensure the setting is properly applied on the workstations and/or servers. Relevant settings in Policy Manager (Advanced…
  • Manually configuring the proxy in Automatic Update Agent settings to provide the authentication information should work. The generic syntax is: http://domain\user:[email protected]t-name:<http-proxy port> Refer to http://en.wikipedia.org/wiki/URI_scheme#Generic_syntax and suggest validating your password. E.g.…
  • Hi Gaasbeek, A multitude of issues could cause similar behavior. I believe the fastest way of understanding the problem and finding a solution would be for you to create a support ticket and include the fsdiag in the submission. This allows us to confirm the details of the environment, including verifying product settings…
  • Hi Morlacus, Apologies for the inconvenience caused here. We are currently investigating this issue --- please stay tuned.
  • Hi Osse, Congratulations on your first post on the F-Secure Community. To answer your query: custom reports in Web Reporting are currently not supported.
  • Hi Buddee, Welcome to the F-Secure Community Policy Manager Server currently does not support Syslog notifications. For now, our Linux end-point protection solution "F-Secure Linux Security" has Syslog support. For additional information, check the Linux Security download page here and the product manual.
  • Topic moved to the Speakers Corner.
  • Hi, Not aware of alternative solutions here. Policy Manager is available for download here and requires no key code to install. Installation takes about 5-10 minutes and works even on top of a workstation OS like XP or Win 7. And if you need help with anything related, just open a support ticket or give us a call
  • Hi, If you need a completely silent installation, use ilaunchr.exe together with a Policy Manager Console exported jar file. To make the installation standalone, include a base policy file into the exported JAR package. Make sure, the following setting is enabled indicating a standalone installation: F-Secure Management…
  • Hi, Moved the article to the End-point Security board.
  • Good news! The Hydra Update addressing the scanning error issue was released to production at 17:45 EET (UTC/GMT +2 hours) as 'F-Secure Hydra Update 2012-11-07_01'. Affected clients & servers automatically download the update without requiring user or admin intervention. We apologize for the inconvenience caused and are…
  • Confirmed: all clients using the Hydra engine on Windows platform seem affected. Fix is work in progress, hopefully released to production soon. More updates to follow....
  • My recommendation is to create a support ticket as troubleshooting similar issues requires more information to understand the problem ... and provide a solution or workaround. If possible, attach the fsdiag file to your ticket created when the issue with the error "Maximum connections:warning" was occurring. To create the…
  • Hi, As a friendly reminder, the Linux Security pre-installation checklist is also available and installing the pre-requisite packages (like gcc, kernel headers etc) should help you avoid similar errors.
  • Hi Kultisjeppe, While the PM10 RPM filename implies full 64-bit support, this is not yet the case meaning some binaries require 32-bit libraries to be in place. To fix the the issue, install the 32-bit version of the compat-libstdc++-33 package: # yum install compat-libstdc++-33.i686 .i686 indicates 32-bit package. Hope…
  • Hi ns2i, Feel free to use the SAS system for similar requests. Once you create an account on the system, URL submitting is available for fixing false positives with BP.
  • Hi, As someone already posted an email, let me also clarify when Ubuntu 12.04 LTS support will be available for IGK Linux and Linux Security. Current plans are to support Ubuntu 12.04 LTS with IGK Linux and Linux Security during H2/2012.
  • Hi, If this is a 64-bit platform, check if ia32-libs and lib32nss-mdns packages are installed. If they are, suggest opening a support ticket so we can have a closer look at the configuration. Please include the fsdiag package with the ticket. To create the fsdiag in IGK Linux, use: # cd /opt/f-secure/fsigk ; make diag To…