Activity Highlights

35 Discussions started
151 Comments posted
273 Points earned
44 Solutions given

Peter F-Secure Product Expert

About

Username
Peter
Joined
Visits
20
Last Active
Roles
FSAccount, PartnersAndResellers, MyAccount, FSEmployee, FSProductExpert
Points
273
Posts
186

Comments

  • Hi, You can find fsav.exe return codes documented in the file *\F-Secure\Anti-Virus\readcmd.rtf and this is installed with Client Security. For your concenience, pasting the relevant section below: Return codes The command-line scanner supports the following return codes. When an error is encountered, the corresponding…
  • Hi, A Policy Manager hotfix is now available to permanently fix the issue with Software Updater databases. The hotfix is available here.
  • Hi Nomadl, Thank you for engaging us here. While the underlying issue is still not resolved, the exclusion sould solve the issue when using (also) F-secure Safe. You can find instructions for how to configure the exclusion for real-time protection here.…
  • Hi, We have another user reporting this issue and he did notice, that the problem seems to be gone after updating to Windows 10 Cumulative Update KB3197356 for v1607, which raises the build number to 14393.223. Is this something you can confirm?
  • Hi, Thank you for engaging us. In the current implementation, whitelisting using "custom filtering rules" feature affects only spam detection. Any action done by anti-virus scanning (includes e.g POLICY_BLOCK_ENCRYPTED) cannot be handled by custom filtering rules. Note, we have a feature request available for implementing…
  • Hi, I found some information in our R&D ticketing system with a possible workaround. We can confirm that there is some form of compatibility problem with Hyper-V on the Windows 10 Anniversary Update, but it is not necessary to disable DeepGuard to avoid the problem. A safer option is to just add an AV exclusion for the…
  • Hi, Thank you for your interest in F-Secure products. If you're looking at installing both product on the same server, have a look at the following article. Keep in mind, that Linux Security has some pre-installation requirements documented here. Also make sure, the Linux operating distribution is one supported by both PM…
  • Hi, Having a high amount of hosts connect to the server using default FSMA polling intervalls (10 minutes) is also known to cause a similar issue. Check your polling intervals. The setting in PMC is here: f-secure management agen settings communications protocols http incoming packages polling interval outgoing packages…
  • Hi, Updated 25.11.2015 / 13.10 UTC. Summary Microsoft released the first major update for Windows 10 on November 12th (Windows 10 fall update, Windows 10 build 10586) . The update is a staggered release, meaning it is not released to all Windows 10 installations simultaneously. Shortly after the release, F-Secure started…
  • Hi LTsmash, Apologies for taking this long to answer back. To understand the problem, we really need more information. Most importantly, the fsdiag file is neede as it has the product settings and configuration available inside it. As such, can you please create a support ticket and provide this file? To create the support…
  • Hi David, I have good news for you. We have finished testing Centos 6 with PM 12 and now consider Centos 6 (32/64) officially supported with PM 12. All the relevant documentation (e.g. release notes, PM admin guide) now reflects this change. Start by checking the PM 12 download page.
  • Hi, Starting with Firefox version 39.00, FF displays the following error when accessing the Web Console, unless you have applied the previously described workaround using makecert.bat Secure Connection Failed An error occurred during a connection to localhost:25023. SSL received a weak ephemeral Diffie-Hellman key in…
  • Hi, To clarify, the latest OS X 10.9.2 update introduced a compatibility issue with our uninstaller preventing the uninstallation operation from finishing properly. The operation fails with the following error message: Error in uninstall script: The command terminated due to receipt of a signal. Error number: 1009 As the…
  • Hi Rick586, To clarify, for file/url reputation to work, the F-Secure client needs to be able to access the Internet either directly or via a http-proxy and the protocol used for the reputation lookups is HTTP. The F-Secure IP ranges used for the reputation lookups are documented here, which gives you the ability to…
  • Hi Richard, As Siltanen mentioned earlier, please open the support ticket as troubleshooting and resolving this issue is much easier with the fsdiag diagnostic file available.
  • Hello Rick586, The Real-Time protection network client queries are done directly by the client running our end-point protection software (e.g. Client Security). Policy Manager Server has no role in this scenario. Meaning, the AUA on the client needs to be able to access the Internet. The RTPN client by default uses the…
  • Hi, This is not possible currently.
  • Hi Etomcat, I agree, we do not have the "absolutely restart after installation" option available, but can you elaborate as to what the use case is here related to the security audit. I mean, if there is use case for having such feature, we surely should put in the product backlogs. And apologies for not answering the query…
  • Hi, There is unfortunately not much to work with here, so my initial suggestion would be to create a Support ticket and include the fsdiag file from one client and the Policy Manager Server. To create the support ticket, visit this page. Instructions for creating the fsdiag are also online for both Windows and Linux.
  • Hi, I hope the answer below is useful. It describes usage of the polutil.exe tool but also exposes the actual OIDs queried, which should prove useful for the SNMP scenario. As the Anti-Virus component (1.3.6.1.4.1.2213.12.* ) is shared by both our workstation and server products, the information applies for both products.…
  • Hi, This functionality is currently not available. Thank you for bringing this to our attention.
  • Hi, Thank you for sharing this information. I've notified the relevant team of your finding.
  • Hi Ile, There is a tool available which can address this use case without requiring to reinstall the clients. Please contact support and ask for a Admin -Key-Replacer.jar package. Please attach the following information with your support request: * fully qualified domain name or the IP address of the new Policy Manager…
  • Hi, As Web Reporting now supports SSL, use the https prefix when accessing the Web Reporting port. Instead of "wget http://localhost:8081", use "wget https://localhost:8081 --no-check-certificate"
  • Hi, The release notes for LS 9.20 reflect the situation when we released Linux Security but having checked with our Linux team, I can confirm we're running automated tests against RHEL 6.4 and as they are all green, you can consider RHEL 6.4 also supported :) As for 6.5, this is still not tested and thus is considered…
  • Hi, Looks like you're trying to login to Policy Manager Console (PMC) using a Linux account and to clarify, Policy Manager has its own user database, separate from the Linux database. Try using the default 'admin' account when logging in to PMC. The password for this account was provided when executing the fspms-config…