Pavitra Former F-Secure Employee

Activity

2 Discussions started
79 Comments posted
56 Points earned
9 Solutions given

Pavitra Former F-Secure Employee

About

Username
Pavitra
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Roles
FSFormerEmployee
Points
56
Posts
81

Comments

  • Hi RM23,   If you have purchased your Freedome license from the Apple app store, you have to cancel it in the app store as well.  We are unable to perform refund in Apple iTunes; you can cancel the subscription yourself as per the instructions her…
  • Hi RM23,   Welcome to F-Secure Community!   To cancel your IOS subscription, please refer this link for more information about the cancellation.        
  • Hi Rowin,   Welcome to F-Secure Community !   Here is the steps to switch off Parental Control in F-Secure SAFE for Mac:   Go to SAFE Account https://my.f-secure.com, login in to your account with your username and password > Click on My c…
  • Hi chl,   Welcome to F-Secure Community !   I would suggest you to get in touch with our support team via chat or phone here so that this can be investigated further and advise accordingly.   Thank you
  • Hi NickeP,   Welcome to F-Secure Community ! F-Secure Freedome supports the following Operating Systems as listed here. I  have passed your post to our Freedome team. However, there are no plans at the moment to support Chrome OS.   Thank you
  • Hi jimmy1190089,   Welcome to F-Secure Community!   Is there any other error message apart from "F-Secure coming to an end"?   What is current version of the Freedome product on your computer? Also, may I know what is the OS of your computer? …
  • Hi Dieselhog,   I would suggest you to get in touch with our Support Team via chat or phone here so they could further check on your F-Secure License and advise accordingly.   Thank you
  • Hi martink,   Welcome to F-Secure Community!   Please try to log in to the required bank site using new Windows and see if the Banking Protection occurs.   Also, refer the article here for more information and solution on Banking Protection. …
  • Hi Merijn,   Welcome to F-Secure Community!   Could you please provide your information in English to help you further? Our Community is currently in English/Finnish. This will help the wider audience to understand the post and provide a respons…
  • Hi Dieselhog,   Welcome to F-Secure Community!   Have you tried clearing your browser cache? May I know what is the version of Freedome is installed on your device?   Have you checked that you have all of the current windows updates? If yes…
  • Hi Segepe,   As mentioned in the previous post, I would suggest you to get in touch with our support team via chat or phone here so that this case can be investigated further.   Thank you
  • Hi gunnareoak,   welcome to F-Secure Community!   Could you please provide your information in English to help you further? Our Community is currently in English/Finnish. This will help the wider audience to understand the post and provide a res…
  • Hi TeemuP,   Welcome to F-Secure Community!   I would suggest you to get in touch with our support team via phone/chat so that this issue can be investigated further.     Thank you
  • Hi Segepe,   Welcome to F-Secure Community!   Did the issue start to happen after any Freedome upgrade? What is the current version of  Freedome installed?  What is the OS of the device in which Freedome is installed? Does it happen on all the…
  • Hi ragnaloth,   Welcome to F-Secure Community!   Could you kindly explain further what is your concern about promo code (android).   Thank you
  • Hi Tom55,   Welcome to F-Secure Community! Google sees lots of traffic coming from our virtual locations (IP addresses) and thinks that we might be attacking someone.   We unfortunately cannot really avoid that, however Google generally updat…
  • Hi Fubu,   This article provides steps to log in for Freedome to activate the app.   If the above steps as per article didn't work, I would suggest you to get in touch with Cogeco canada support to investigate further on the issue.   Thank you
  • Hi Fubu,   Welcome to F-Secure Community!   Could you provide the following details for further checking on this issue:   1. On which device are you trying to connect ? Can we know which operating system you're using? 2. Where did you purchas…
  • Hi WarningU2,   Welcome F-Secure Community!   When does this happen, every time you start your machine ? Have you checked that you have all of the current windows updates? What is the OS you're using ?   I would like you to perform the steps a…
  • Hi rgk,   Welcome to F-Secure Community!   I see you have contacted our Support Team and the case is resolved.   Thank you  
  • Hi ÖÖÖÖ,   Welcome to F-Secure Community! Have you tried to uninstall and reinstall Freedome and see if the issue persist ?   Have you tried to change locations and see if it helps?   Could you also check this KB article to set up the port co…
  • Hi Vilda,   Welcome to F-Secure Community!   With freedome multi device subscription, there is no option to check which devices are using your licenses. However, you can transfer your licenses to other devices. We have the license transfer funct…
  • Hi Karaoke,   Welcome to F-Secure Community!   Have you checked that you have all of the current windows updates? If yes, and issue still persist   I would suggest you to get in touch with our support team via chat or phone here so that this i…
  • Hi Stella2,   Have you checked that you have all of the current windows updates? If yes, and issue still persist.   I would suggest you to get in touch with our support team via chat or phone here so that this issue can be investigated further. …
  • Hi Nate-Dogg,   Welcome to F-Secure Community!   With Freedome, exclusion is only supported in Freedome for Android. You can exclude applications from Freedome in Android. But otherwise, there is no exclusion option in other OS for Freedome.  …
  • Hi OOP,   welcome to F-Secure Community!   May I know what is the version of Freedome is installed on your device?   Have you tried to connect to a different network and check if the issue persists (may be a different Wi-Fi or Data Network) ? …
  • Hi Stella2,   Welcome F-Secure Community!   Could you provide me the following details for further checking on this issue?   1. What is the version of Freedome are you using? 2. What is the Operating System are you using? 3. When did you pur…
  • Hi amalonso,   Welcome to F-Secure Community!   Have you tried to uninstall and reinstall it using the latest version and see if the issue resolved?   Thank you
  • Hi WengersZip,   Welcome to F-Secure Community!   I would recommend you to get in touch with our Support Team via Chat/Phone in order to retrieve your activation code. They should be able check your purchase details and advise further.   Thank…
  • Hi Saurabh,   Welcome to F-Secure Community!   Could you please provide me more information for further checking on this issue:   Firstly, have you checked that you have all of the current windows updates?   Secondly, do you have any other a…