MonikaL Moderator

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2 Discussions started
177 Comments posted
266 Points earned
24 Solutions given

MonikaL Moderator

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MonikaL
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FSAccount, FSEmployee, Moderator
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  • Hi, The installation will always automatically integrate to the console since you import the .jar file to the Policy Manager and then export the .msi installation file. That installation can be then distributed with Microsoft SCCM and you should use the SCCM MSI parameters to run it silently. Here are the instructions of…
  • Hi Vincent, We don't offer protection yet for these vulnerabilities. Our recommendation for now is to get the latest update available for these affected platforms (iOS, macOS (both Big Sur and Catalina), watchOS), as for now, it offers best protection for those devices through the fix available in the updates. Technical…
  • Hello, I would suggest you to check the device in the PSB portal and the assigned profile. If the assigned profile is a Read-only default profile, you are unable to make any changes for this profile. This profile does not install any Software updates in the devices by default. You can follow the steps below to create a new…
  • Hello, Wrong sorting in Japanese is probably a bug. As for searching a device - if you know the device name, you can just put it into the search field and find it. Please provide this information to support, and we will highlight this to R&D team. Please open a support case here:…
  • Hello, Currently, Mac products do not support a Software Update / Patch Management feature like Windows product. At the moment, this feature is only limited to Windows clients, not to be used for Mac clients.
  • Hello, In PSB portal, the product reports more incremental statuses about Software Updater operations and brings local user interface which allows to see what is going on on device in real time. However, sometimes remote operation statuses doesn't show the real picture of installations because of timeout for the Software…
  • Hello, Could you please clarify what do you mean by "non-domain joined" term used here. If you are referring to the mac clients in a different domain than PMS, it depends whether the client could connect to the PMS or not. If PMS is reachable, then mac client should be able to connect to the PMS to get the virus…
  • Hi, The Computer Protection for Mac installer (build 38925) package is ready for downloading in the Elements portal. The channel update will happen later in August. Here is also post in the community forum for this release: https://community.f-secure.com/en/discussion/comment/127281/#Comment_127281
  • Hi, If the product is unable to contact the update server, it will not be able to download any virus definition updates. You could consider to perform the following steps to troubleshoot. 1. Check the connectivity status to our backend server: You can do this by launching the internet browser and type…
  • Hi John, Yes, F-Secure products protect against the vulnerability CVE-2021-34481. This DB was released at the end of the last week. If any attacker would try to exploit this PrintNightmare (CVE-2021-34527) vulnerability, the DeepGuard feature present in all F-Secure endpoint products blocks this suspicious behavior with…
  • Hi John, The detection Riskware:W32/Hacktool.Q has been created for a PoC that exploits HiveNightmare: https://github.com/GossiTheDog/HiveNightmare (US-Cert VU#506989 == CVE-2021-36934 == HiveNightmare)
  • Hi John, Yes, F-Secure products protect against the vulnerability CVE-2021-34481. This DB was released at the end of the last week.
  • Hi, We do not have such automation at the moment. On the other hand, it is much more convenient to use AD capabilities to push msi to new hosts.
  • Hi, For a new feature request, you can be in contact with your F-Secure sales contact. If you do not know who your F-Secure sales contact is or are unable to reach them, please open a support ticket and your feature request will be relayed to the developers:…
  • Hi, In the PSB portal, under Devices tab, there is visibility to the following categories if they are enabled/disabled on the device: Malware protection, Firewall, and Software updates. There is no option to see if Deepguard is enabled/disabled on a particular device other than to check under the assigned profile.
  • Hi, Please open a support case here for further investigation: https://www.f-secure.com/en/business/support-and-downloads/support-request
  • Hi, We would advise you to find the right and suitable security for you by clicking on this link: You will find all relevant information in our release notes: https://help.f-secure.com/product.html#business/releasenotes-business/latest/en/products-latest-en You can also check and compare our business products here:…
    in web-server Comment by MonikaL July 2
  • Hi, To enable/disable Deepguard from PSB portal, please do the following: 1. Logon to PSB portal. 2. Click on the Devices tab on the sidebar. 3. Select the device and open the profile that has been assigned to the device. 4.Go to Real-time scanning settings tab and scroll down to Deepguard. Currently, there is no such…
  • Hello, We would require the diagnostic information from the affected machine to check the scenario. Please provide this information to support, and we will investigate further. Please open a support case here: https://www.f-secure.com/en/business/support-and-downloads/support-request
  • Hi, Could you please share details of which F-Secure product has been installed on the IIS server and what is the version?
  • Hi, This is most likely a CERT issue. We will suggest to check on the following 2 KB articles. https://techcommunity.microsoft.com/t5/iis-support-blog/error-hresult-0x80070520-when-adding-ssl-binding-in-iis/ba-p/377281 https://support.oneidentity.com/de-de/kb/213461/error-hresult-0x80070520-when-adding-ssl-binding-in-iis…
  • Hi Peter, In order to receive the Product Bulletin (standard product updates), you may subscribe on the F-Secure preference center: https://secure.f-secure.com/preferences. 
  • Hi, I checked the latest scan report on my system, but there were no harmful items found. Please see the screenshot attached, if it helps.
  • Hi, The scanning report has been simplified between the PSB Workstation security and PSB Computer Protection products. However, Computer Protection still has a better detection logic as compared to PSB Workstation security. The latest scan report can be viewed locally by following these steps: Open the F-Secure user…
  • Hi, Inclusion and exclusion are based on the update installation status reported by managed hosts. For inclusion, updates are checked based on their severity and depending on what is selected in "Install security updates automatically". Then, all updates except for the excluded ones are installed. When a host starts…
  • Hi, To fix the issue, you can either restart the F-Secure services or restart the computer, which will be the same as restarting the services. How to restart the F-Secure Services: Open a Command Prompt as an administrator Run the following commands: net stop fshoster net stop fsulhoster To restart the service, run the…
  • Hi, We would require the diagnostic information from the affected machine to check the scenario. Please provide this information to support, and we will investigate further. Please open a support case here: Could you please also share a link to the post on the apple forums where you asked about this issue? Best regards,…
  • Hi, Thank you for bringing this to our attention. I am checking on this internally, and will let you know as soon as I have an update.