Lucaseuropa Moderator
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Comments
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Dear @J0C, Could you specify on which device exactly you experience the described problem?
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Dear @kjanson, According to: The station may restrict the territories to which it makes its broadcast available, so you may be based in a country/IP where the station does not offer its content. Does the described problem occurs always when you use FREEDOME VPN or only during listening to particular stations?
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Dear @Mizu I believe that a very similar thread took place here:
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Dear @IanJ Thank you for your question. Here are the system requirements for F-Secure Internet Security: Windows 7 (SP1) Windows 8.1* Windows 10* with the latest updates installed Processor: Intel Pentium 4 or higher Memory requirements: 1GB or more Disk space: 600 MB free disk space As you can see above, F-Secure Internet…
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Dear @Frank723 I've checked this document and compared it with the chipset SENSE router is using and it it's not listed on the affected versions from the Realtek document meaning that SENSE is not affected.
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Dear @Thando, If you wish you can permanently delete your My F-Secure account. Please note that when you delete your My F-Secure account, all currently active subscriptions will expire immediately and all devices protected by the account, including child profiles, will no longer be protected. This cannot be undone. To…
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Dear @Migge For general battery drain issue, suggestions that work so far are resetting app permissions and clearing partition cache. For F-Secure FREEDOME VPN app, you can try to clear app data and cache (for F-Secure FREEDOME VPN) to check if that helps. You can also reinstall F-Secure FREEDOME VPN or even remove the…
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Hey @martink The location should be Espoo. Could you please provide us with more information when does this happen and on which device? Can you post a screenshot of that problem or dm me? Thank you.
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Dear @A12 I can confirm that F-Secure FREEDOME VPN does not have Split Tunneling feature nor does it routes your traffic through two VPN servers instead of one. You can read more about our privacy policy here:
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Hey @razlebol F-Secure ID PROTECTION supports importing passwords only from the following password managers: Dashlane F-Secure ID PROTECTION Google Chrome KeePassX V2 LastPass To import passwords into F-Secure ID PROTECTION: Open F-Secure ID PROTECTION. Select Settings > Import passwords. From the drop-down list, select…
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@marih I think that this would require at least 6 licenses.
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Dear @Timaeus , When you access bank's website or make online payments, Banking Protection activates automatically and blocks all connections that are not necessary for online banking so that they cannot interfere with your transactions. It's not possible to activate Banking Protection on non banking websites. Browsing…
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Dear @PeikHenrichson, I've permitted myself to check your purchase internally and found out that you've purchased a multi-platform, multi-device subscription code for F-Secure FREEDOME which should still be valid. You can check your subscription code and validity date in F-Secure FREEDOME under Subscription tab, like in…
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Dear @TSR Try turning the gaming mode on: Right-click the product icon in the system tray. A pop-up menu appears. Select Gaming mode. The product's use of system resources is now optimized so that games can run smoothly on your computer. The gaming mode reduces the product's impact on your computer and reduces its network…
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Dear @Ivoju so it conserns all ARMs, including Androids? Could you please provide me with the exact model of this device? I will check that for you.
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Dear @mariodpo41, It's not possible to install updates to any of our consumer products offline, however, when it comes to our business products, we do recommend using F-Secure Client Security for offline computers.
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Dear @Madambianco , We do not recommended using two different antivirus software at the same time, since our software already contains all necessary security components. There are three reasons for this: They will try to remove each other. If you have two different antivirus software, the first antivirus software will scan…
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Dear @Ivoju, That's true, ARM-based tablets are not supported, therefore F-Secure SAFE cannot be installed on such devices. You can, however, install SAFE on many other devices, please see the supported platforms here.
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Dear @Boud_78 From what I can internally see, you have an open Customer Care case ending with *****349, please reply to my colleague's email from 28th of July. Thank you.
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Dear @Thusor This particular issue has been fixed in a new Computer Protection for Mac installer (build 38925). Here's a community post about this release: There has been a problem with the latest macOS upgrade which removes Rosetta and this is what has been causing the reported issue. New release of F-Secure SAFE for Mac…
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Hey @Thusor, I will check that on my 11.5.1 machine and consult this issue with my colleagues from the product team. I will let you know of the results here.
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Dear @smile0yen , I see that you've contacted our Customer Support and my colleague Chameni is currently helping you out. I hope that your issue will soon be resolved.
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Dear @Acv_2726, I've permitted myself to check your purchases internally and it seems that you've been using F-Secure Internet Security since 2015. Moreover, you've created a trial account for F-Secure SAFE in My F-Secure portal in January 2021. Both, the trial version of SAFE and your Internet Security license code that…
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Dear @Thusor, If your computer shows the error waiting for initial update to complete, please try to re-install F-Secure SAFE for Mac: 1.2. You can remove F-Secure SAFE by following these steps. 1.3. You can install SAFE again. Read here how to do it. 2. Please be aware that the issue might be due to the system extension…
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Hey @Ektes, I've checked this issue internally and it seems that it's being handled right now by SAFE Mac Team. We will have more information on that in the upcoming weeks. I will be keeping eye on this and will let you know of any updates here.
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Hey @NANO58 Please provide me with a reference number of your purchase in a private message and I'll be able to sort this out. Thanks
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Dear @mariodpo41, The file fsdbupdate for Windows applies only to the 12-series of the F-Secure corporate products. The product you have is a home solution that cannot be updated offline.
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Dear @Mort Please follow with the re-installation of F-Secure Freedome: Uninstall the program with our Uninstallation tool: https://www.f-secure.com/de_DE/web/home_de/support-tools Restart the computer Carry out the installation.
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Hey @humbler, I totally understand that, therefore you can go to our Submit a Sample page if you would like to send us a sample submission so that will be analyzed by our analysts. Our databases could be then updated if necessary. To submit a sample: Go to our Submit a Sample (SAS) page. Select the File sample tab.…
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Dear @leifoskar and @laxtloke , Thank you for reporting that, I've just updated my MacOS to Big Sur 11.5 myself and will be testing that for you. I will also report that for our product team to investigate further. Should I have any information for you, I will let you know. EDIT I couldn't recreate the issue on my machine,…