Johnioann

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Johnioann

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Johnioann
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  • Ok so I contacted tech support. The answer is that Laptops do not have GPS installed so you cannot track them with F Secure. Kindest.
  • under Ipadlooking under desktop (finder missing)I have attached pictures (screenshots) Hi. Thanks for your help. I am using windows 10. Find my device under windows settings is on. I can find the device using Windows Account settings but not using F-Secure. If you open and sign in to F Secure on laptop and look for Ipad…
  • Hi. Thanks for your help. I am using windows 10. Find my device under windows settings is on. I can find the device using Windows Account settings but not using F-Secure. If you open and sign in to F Secure on laptop and look for Ipad there is a button you can click under Ipad called "find device" but if you go on ipad and…
  • Thank you. Yes it’s hard work but has paid off as pc is now 100% clean. It’s a shame the anti virus software does not stop the virus before it gets into the .pst folder- which cannot be scanned and the virus deleted.
  • Ok so here goes. The infected file is in the .pst folder. This is the folder used for outlook mail. Open outlook and select at least fifty percent of the emails and copy them to a new folder on your desktop. Do the same with the other fifty percent- to another folder. Delete all deleted mails, spam mails and junk mail in…
  • Hello thank you for your help. virus is still in my outlook folder on rescan. i think I will copy the .pst to another folder so I can scan it with f,safe and locate the email with virus individually. thank you again.
  • Hello- Unfortunately F- Safe (as well as other AVs) cannot remove viruses within the .PST folder- which is where outlook stores all your emails- unfortunately the folder is locked and not accessable. F-safe will tell you the folder is infected BUT cannot do anything to remove it. You can however click start on your PC and…