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0 Discussions started
43 Comments posted
39 Points earned
6 Solutions given

JohannesL Former F-Secure Employee

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JohannesL
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FSFormerEmployee
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39
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43

Comments

  • Hi, lottiet! Have you been able to renew your safe license? Have you tried to fill out our support request and see if the support can solve it? Support Request
  • Hi, waver1der! I've tried to answer your questions below, see if we have answered all of your questions or if there is something that we missed: 1. How to add to the black list numbers from incoming SMS messages? How to add numbers to the black list that contains alphabetic characters? How to create black and white list?…
  • Hi, Richyking! Im sorry to see that you have big problem with your computer. As Simon mentioned in the previous post, when there still is an installation of another security product on the computer while installing F-secure the programs come in conflict with each other and can create a mess. Have you tried to fill out the…
  • Hi, SC! Im sorry to hear that you dont have been given answer on your questions. Even though the Microsoft Xp support have finished, you're still able to download updates that have already been released before the ending of the support. A reset on your 12 month trial key are only possible through the support so please try…
  • Hi, debs! F-secure does not monitor which sites that are accessed in the internet of any kind. F-secure can block website to the entered but you cant see with F-secure which sites that are being accessed. For that you'll have to have a third party program to be able to see.
  • Hi, pluti! Make sure that you have assigned the client the correct profile in the PSB computers tab. Because it should get update right away if you press "Check for update". Thanks,
  • Hi, Chu! Is there any different in your PSB or is it still slow update? Pluti: You can right-click on the F-secure icon and choose "Check for update" and it will update right away. Thanks,
  • Hi, Chu! I'm sorry that you havent been given an answer faster. I will check up on your question and get back to you as fast as possible. Thanks,
  • Hi, Blazerman! I'm sorry that no solution have been given to you after this time. I will check this up and get back to you. Thanks,
  • Hi, sdurtr! We have yet to receive any updates from you and are just doing a follow-up. Should you still be experiencing the same issue as reported previously, please let us know and also If you have tried the solution(s) Ben have suggested. Thanks!
  • Hi, burnleyfc1! We have yet to receive any updates from you and are just doing a follow-up. Should you still be experiencing the same issue as reported previously, please let us know and also If you have tried the solution(s) Niklas have provided. Thanks!
  • Hi, astro! We have yet to receive any updates from you and are just doing a follow-up. Should you still be experiencing the same issue as reported previously, please let us know and also If you have tried the solution(s) Niklas have suggested. Thanks!
    in hudl Comment by JohannesL November 2014
  • Hi, Vetraci! We have yet to receive any updates from you and are just doing a follow-up. Should you still be experiencing the same issue as reported previously, please let us know and also If you have tried the solutions Ben have provided. Thanks!
  • Hi, veronica! If Simon's solution solved the issue then it would be great if you could mark it as solution. This is good so that people with the same issue can easily find the solution. Thanks!
  • Hi, AdventureBox! Have you had the time to try out the solutions that Simon and Rusli have mentioned? If any of those solutions solved the problem, it would be great if you put the correct post as the solution. If the problem still accurs please let us know.
  • Hi, AdrianHH! If the problem is solved it would be great if you could put the post that solved the problem as the solution so anybody else with the same issue can easily see it. In this case it was your own post
  • Hi, etomcat! Thank you for the information, I will check why it is like this and give you an answer as soon as possible.
  • Hi, IS1919! If you rather want to take the support in swedish you can make a support request on the following site: https://www.f-secure.com/sv_SE/web/home_se/support/support-request or contact us by chat: https://www.f-secure.com/sv_SE/web/home_se/support/contact-chat
  • Hi, aaaa! The best and only solution to get you code reseted is to check the previous post from AniaC that you can find here: http://community.f-secure.com/t5/Security/Forgot-lost-your-Anti-Theft/td-p/26202
  • Hi, martink! When you did the system restore the F-secure licens server sences that it no longer have any contact with the client and that F-secure no longer exist on that client and then the licens got released from the server. The same thing works when you uninstall the product manually.
  • Hi, Mboy! Did NikK's post solve your problem? If NikK's post didnt solve the installations problem, please take a look below: What previous anti-virus programs have you had on the computer? You mentioned that you have removed conflicting softwares, which softwares was this? Make sure so that you dont have Microsoft family…
  • Hi, pedrogs! Did Federico's post answer your question / solve your problem? If not could you please explain further about the problem that you seek solution for? If it did solve/answer your problem/question it would be great if you mark this post as Solved and which post that gave this solution in this case Federico's…
  • Hi, Hakhtarzand! Do you still have issue with Freedome or is it solved? If this no longer is a active case and the issue is solved it would be great if you could mark this post as Solved and mark Ben's answer as solution.
  • Hi, AndyB! Did any of the solutions above answer your question? If it didnt solve the issue could you explain further about the problem/question? If it solved the problem, It would be great if you could select which answer/solution that did solve the issue by "select it as solution" so that we know and so that if someone…
  • Hi, tandmark! Was NikK's answer the answer that you were looking for? If it was the answer then we would prefer that you select NikK's answer as the solution so that we know that this is solved.
  • Hi, Djboshh! Was NikK's answer the answer that you were looking for? If it wasnt can you tell us further about the question that you seek answer to? If it was the answer then we would prefer that you select NikK's answer as the solution so that we know that this is solved.
  • Hi, Balby! Which part of the restore do you have hard time to understand? Have you followed the instructions that Ben posted?
  • Hi, Lammis! We are gonna send you an email with instructions how to create a diagnostik file and how to send it to us. When we get the diagnostik file we will escalate this further and see if we can find a solution for your F-secure problem.
  • Hey, zorro! Have you had the time to try out the solutions that you have gotten? In case you have, did it solve the issue or does it still accur?
  • Hi, Matjek! Manuel's post is one solution and a good one, so you should try that one. Second solution can be that you go to Computer Security --> Settings --> DeepGuard --> Change application permissions. If the game is in the list then make sure that it is allowed you can also add the game to the list and press allow to…