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9 Discussions started
586 Comments posted
873 Points earned
162 Solutions given

Jayson

About

Username
Jayson
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12
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Roles
PartnersAndResellers, MyAccount, FSEmployee, FSProductExpert
Points
873
Posts
595

Comments

  • Hi TheUnbornGamer, Have you tried steps suggested by Ben here? http://community.f-secure.com/t5/Security/F-secure-is-acting-bad/m-p/63245#M10799 Thanks. Best Regards, Jayson
  • Hi supermuppet, Could you please provide a bit more details such as: a.) Which F-Secure product you have subscribed? (F-Secure SAFE/ Internet Security/ etc.) b.) What is the website address you have downloaded the installer? Thanks. Best Regards, Jayson
  • Hello, Removal of detections within the range of 1k-7k from time to time is expected as we will performing cleanup on file based detection which is no longer valid or if a generic detection has been able to cover those files. As for the 5 million detection removal, that was an issue on listing the detections, but they…
  • Hello, F-Secure WeBlog: The Regin Espionage Toolkit Best Regards, Jayson
  • Hi Andrejko, You can order subscription for PSB Mobile Security, mobile device will be added to the portal automatically after validation completed successfully. Please contact support to reset your MSP logon password. Thanks. Best Regards, Jayson
  • Hi Andrejko, The exported profile is the configuration data file for the selected profile, it is normally uses for troubleshooting purpose. There is no importing profile option. Thanks. Best Regards, Jayson
  • Hi kali, You can import the jar installer into PM then export it to a MSI installer for local installation, once product installed successfully on host it will show as new host on "Import new host" windows. Kindly refer Policy Manager Client Security Quick guide for details instruction. Thanks. Best Regards, Jayson
  • Hi Andrejko, In case you cannot publish changes made in profile (Ctrl+P), please try discard changes made in profile (Ctrl+D) then edit the selected profile (Ctrl+E) again. To create new profile, you would need to first select an existing profile on which to base the new profile then press the [+] icon. Thanks. Best…
  • Hi Frog, Could you please tell us more details about your query? Thanks. Best Regards, Jayson
  • Hi LN, There is an ongoing discussion in this topic, see this post for reply from @Paivi. Thanks. Best Regards, Jayson
  • Hi nujapa, This thread was created about a year ago, I believe you might be having a different issue than this one. Kindly describe your problem in detail. Where applicable, please provide: * The name and version of the F-secure software you are using, * The Operating System and service pack related to your request, * Type…
  • Hi, We have released a new Freedome build last week, please logon to Google Play Store and upgrade the application. Thanks. Best Regards, Jayson
  • Hi Rottmaster, Please try to clear data and cache for Google Play Store and Google Play Services under Settings > Application Manager > All, then logon to Google Play Store and download the application again. Thanks. Best Regards, Jayson
  • Hello, Please DO NOT make any virus sample submission via e-mail, it is not safe and most of the time it would be undelivered, any unsafe content in mail attachment will be striped by E-Mail Filter. "vsamples" is not a valid e-mail address and we do not recommend sending virus sample over e-mail system. Here you will find…
    in Submissions Comment by Jayson June 2014
  • Hello, Kindly refer to this post for importing users to PSE cluster. Thanks. Best Regards, Jayson
  • Hi Simon, "The primary payload of Trojan:W32/Zbot variants focuses on stealing online banking information. They also have limited backdoor and proxy capabilities." refer this threats descriptions page for more details. Basically this type of malware will do their best to hide and stay on the infected computer as long as…
    in Zeus Comment by Jayson May 2014
  • Hi Andreas, Kindly download the FSAUA-RESET tool and run it on the PM server. This tool will clear your current F-Secure definition update database and re-download all necessary updates. Checks on the PM console, make sure that it has the latest updates installed. The cause of this issue might be some corrupted files in…
  • Hi Andreas, May I have the version of products you have installed? Thanks. Best Regards, Jayson
  • Hi Perelandra, Thanks for your detail descriptions and testings done. Seems that your issue is related to a known bug found in Android v4.4.x policy routing, currently expecting Google to release Android 4.4.3 which contain bug fixes soon, by mid of June I hopes. For more details, refer AOSP - Issue Tracker: Issue 61948,…
  • Hi mini, Please press Ctrl + F2 on the login page, refer this KB article for more details. Thanks. Best Regards, Jayson
    in Key and Opera Comment by Jayson May 2014
  • Hi mash, Yes, you can download and run the latest installer on top to upgrade the software. Thanks. Best Regards, Jayson
  • Hello, May I know which Android version you are having on these Nexus devices? Do you by any chance have a PPTP VPN account you could test to add VPN manually? Please let me know how it goes. Thanks. Best Regards, Jayson
  • Hello, Kindly try connect to a wifi(wireless LAN) then switch ON the F-Secure Freedome? Please let me know how it goes. Thanks. Best Regards, Jayson
  • Hello Perelandra, Could you please try connect to a wifi(wireless LAN) then switch ON the F-Secure Freedome? I believe it should be working fine if I got this one right. Thanks. Best Regards, Jayson
  • Hello, Could you kindly try these steps? 1. Open the Status Monitor from Start > All programs > F-Secure Policy Manager to verify the status for administration module and Web reporting module are showing OK and port number used are corrects? 2. Open the config file in <Program_installpath>\F-Secure\Management Server 5\,…
  • Hello, Your issue doesn't sounds like a credential issue but more like the services or connections issue instead based on the error "HttpResponseExeption: Service Unavailable". Could you open the Status Monitor from Start > All programs > F-Secure Policy Manager to verify the status and port number for administration…
  • Hello, You can reset the host UID using FSMAUTIL (F-Secure Management Agent Utility). One way to do this would be adding a command to user login script. This utility is typically located in the "<program_installpath>\F-Secure\Common" directory. Operations: FSMAUTIL RESETUID {SMBIOSGUID | RANDOMGUID | WINS | MAC} [APPLYNOW]…
  • Hi MrSmiley, Yes, this is one of the ways to find informations of the product installed. Thanks. Best Regards, Jayson
  • Hi trude2000, Windows RT 8.1 is different operating system than Windows 8.1. Windows RT is an edition of Windows 8 operating system designed for mobile devices or tablet PC that use 32-bit ARM architecture (ARMv7), F-Secure SAFE is not supported on this platform. Thanks. Best Regards, Jayson
  • Hi baroque-quest, I believe the DeepGuard prompt you got is detecting System modification attempt. This is because DeepGuard is proactive behavioural analysis system and it will continues to monitor application process. Applications are monitored for a number of suspicious actions, including (but not limited to): •…