Jamesch Moderator

Hi, Please note that we have a new Business Community here now - https://community.withsecure.com/ Regarding your issue, we propose to reboot the device and ensure that F-Secure services (for example, F-Secure Hoster service, etc.) are up and running. Also, you need to ensure that the connectivity towards *.fsapi.com and…

Hi We have a new Community for Business now - https://community.withsecure.com/ What version Client Security and did you mean this red box ? Are the hosts showing up in "Pending" or "Unmanaged " ? Are the hosts going through Policy Manager Proxy (PMP) ? Connectivity Test the connectivity from the host to Policy Manager…

Hi We have a new Business/Corporate Community here - https://community.withsecure.com/ Can you please share some Microsoft KB updates which are missing ?

Hi, Please be advised we have a new Business Community now - https://community.withsecure.com/ Regarding your question, yes that is correct. All Business Security products using the Legacy Scanning Platform for Windows have now reached End-of-Life (EOL). As a consequence of the End-of-Life, we will soon stop delivering…

Hi, please be advised that we have a new WithSecure Business Community here now - https://community.withsecure.com/ Can you try the below steps and let me know if it works? Log in into the Elements Portal Select Profiles and choose Computer Protection for Windows Select the profile you want to edit Go to Firewall Scroll…

Hi Martin Currently user-specific variables are not supported for Firewall, it is under development, and may be included in the next release.

Hi You may submit the False Positive URL sample here - https://www.f-secure.com/en/business/support-and-downloads/submit-a-sample Also, do note that we have a new Business Community page here - https://community.withsecure.com/

Hi, You have posted on the consumer Feature Request page. For corporate products Feature Requests, you have to contact your WithSecure sales engineer or account manager. Do note we have a new Business Community page now at https://community.withsecure.com/

Hi, We no longer have a product that supports the legacy Windows XP platform. You can find more information in the community article here. Kindly upgrade the Windows client to a newer Windows platform. The new Business Community site has also been moved here https://community.withsecure.com/

Hi Romain If the mentioned solutions does not work, I suggest you to continue with the investigation via support ticket as we need to check the FSDiag.

Hi, if you use if create a report on data mining , it could be published on web report but could be exposed as rest API and download as json. It could be downloaded from CLI with cURL using instructions here -…

Hi, Just to clarify - you want a Command Line to generate a list of device names ?

Hi Valerie, I suggest to create a support request with FSDiag log and screenshots of the rules/issue. https://www.f-secure.com/en/business/support-and-downloads/support-request

Hi, You have posted on the Feature Request page for Consumer products. For business Feature Request, I would suggest liaising with your Sales Engineer or Account Manager at WithSecure.

Hi Christopher and Cetil, I had to check this for you. If WMI tool is not available, you may send us the FSDiag log. Please create and send an FSDIAG file from the affected computer for us to analyze the logs. Please follow these steps to create the FSDIAG log file: - Click Start. - Select All Programs > (Your F-Secure…

Hi Romain Have you tried the suggested Answers posted in this thread ?

Hi Valerie, Just to clarify - are you wanting the .exe file to be removed from scanning, or is our product blocking it ? The format %USERPROFILE% is not supported format. Advise to use wildcard as following. Please configure C:\*\AppData\* instead of %USERPROFILE%\AppData\

Hi, We would like more information from you before we answer your inquiry. There are lots of Salesforce limits. Are you asking about Salesforce platform, or something specific to our product Cloud Protection for Salesforce ?

Hi, Business products are only available to business customers. Your best choice would be the TOTAL license for now as we do not have SOHO types of licenses.

Hi, It is not CMD that is malicious, but something malicious running using CMD. I would suggest to create a case with us so our Malware team can investigate further - https://www.f-secure.com/en/business/support-and-downloads/submit-a-sample Do include the below information: 1. Download Microsoft WMI Diagnosis Utility v2.2…

Hi Timo You can use our Policy Manager Proxy https://help.f-secure.com/product.html#business/policy-manager/15.20/en/task_6653FE3CB6EA48B6B73DF0497F1190CB-15.20-en

Hi, The latest version of Client Security 15.x and Server Security 15.00 require Windows Universal C Runtime to be installed on the system. Download and install Windows Universal C Runtime from the link here before installing F-Secure Client Security 15.x or Server Security 15.x. Here is also an alternate link from where…

Hi, Skiplist * is a good solution too but unchecking sidegrade during msi export should have worked too Skiplist * basically says to not sidegrade anything

Hi, The latest update is released to production which should fix the BSOD issue. To check the latest update’s version and make sure that it is as per below: { 'ulcore-win32': { 'cookie': '60a6ef16', 'title': 'F-Secure Ultralight Core (32-bit) ' '2022-04-05_02', 'version': 1649177015}, 'ulcore-win64': { 'cookie':…

Hi, Just want to check - When you export the package from PM, did you uncheck "uninstall conflicting software"? If you have not, please try that.

Hi I am checking this with our product team.

Hi Witek Kindly refer to this article and let me know if that helps. https://community.f-secure.com/business-suite-en/kb/articles/8903-how-to-configure-f-secure-policy-manager-server-to-listen-on-multiple-tcp-ports-for-https-traffic

Hi Erika I would suggest to open a support ticket with the PMS FSDiag.

Hi Erika Can you try this other step ? Based on data from the Java KeyStore (.jks) files, the certificates on the Policy Manager Proxy was renewed, however, it was not included in the logs. The CA certificate was updated, however, SCEP certificates were not. You can delete the SCEP certificates from fspms-ca.jks to fix the…

Hi, I have checked with our product team and this is not possible for both. Linux Security 64 support starts from RHEL 7 and we haven't tested GPFS.