Jake Former F-Secure Employee

Hi, To answer your questions: 1.) That is correct. Firefox browsing is not protected. 2.) This is partially outdated information. Chrome, Dolphin and Android browser are protected, but Safe Browser offers more complete protection for your Browsing as it includes additional Automatic scan of downloaded files. 3.)…

Hi Lorca, Check, that you have the latest available virus databases and scan again. If it still shows the file as infected it should be checked in our Sample Analysis System. Register and login to our Sample Analysis System here: https://analysis.f-secure.com/portal/login.html Then follow the instructions to submit the…

Hi, I would like to investigate this further. Can you create a support ticket and send me the ticket number as a private message? http://www.f-secure.com/en/web/home_global/support/contact/request

Ok, we need to investigate this issue more throughly. Please submit a ticket through http://www.f-secure.com/en/web/home_global/support/contact/request Fill the info as accurately as possible and attach any log files from your device that start with MobileSecurity- or F-Secure- to the appropriate field. Then send me the…

Hi Berk, have you tried whitelisting the Mobile Security from the Stamina settings?

Hi Berk, Is this occurring on a Sony device? If so, which model?

That testing confirms, that the problem is caused by Network Interceptor Framework. Have you excluded all 3CX server ports from Web Traffic Scanning? See pg. 14 of Manual 3CX Phone System for Windows Version 12 http://www.3cx.com/manual/3CXPhoneSystemManual12.pdf

Hi MetaltexItalia, We would need more details about this issue, so we could make some recommendations. I suggest you open a support ticket about the issue. http://www.f-secure.com/en/web/home_global/support/contact/request Please include the FSDIAG diagnostics file.

Hi, Can you send me the support ticket number, so I can check it out?

Hi Jennifer, I suggest that you also submit us a support ticket as instructed by Siltanen in the earlier post in this thread.

Hi, Try excluding the port 5000 of 3CX Phone System server from Web Traffic Scanning. Correct format is following (http://ip address: port number/*)

Hi agbrigg, Here are the Virgin Media specific instructions on how to download and install the Android version. http://community.f-secure.com/t5/Security-for-PC/How-can-I-install-Mobile/ta-p/26882

Usually all the e-mail systems in use have audit logs, which will show at least latest logins. Details and audit log access varies depending on system. For example in Gmail you can view the latest activities from https://security.google.com/settings/security/activity?hl=en 

Hi solidstate, Our R&D is currently investigating this issue.

Hi, according to my latest inforrmation updated Virgin Media client will become available in few days time.

Hi Rina, Please check this: http://community.f-secure.com/t5/Stop-Ransomware/Hello-BlackCat-nbsp-our-products/qaq-p/34367/comment-id/30#M30

Hi Timot, I've managed to reproduce the issue and our R&D has started to investigate this issue. Thank you for bringing this to our attention.

Hi elar, If you remove Mobile Security application, does the issue still persist? Remember to check the Subscription key from Mobile Security ->More->About view before you uninstall the app so you can activate the client after reinstalling.

Hello everybody, I apologize for the delay with this issue. According to my latest information the new version should become available in two weeks time.

Hi, Latest version of Tablet Security supports Android 2.2 and later. Does your device manufacturer offer Android updates to your device?

Hi Jaro, We have Safe Browser available from Windows Store. http://www.windowsphone.com/en-us/store/app/safe-browser/5f87cacf-564b-484a-8ab6-646fc1d18c7a Currently we feel that the traditional Anti-virus is not bringing additional value to Windows Phone 8 devices due to Secure Boot, built-in sandboxing and other security…

Hi NikK, Our latest build (8.3.13921) which was released today to Play Store supports Android versions up to 4.4. Unfortunately Samsung S3 only has Android 4.1.2 update available at least in Finland though in some other areas 4.3 may be available.

Hi, Investigations are still ongoing. There is a new version coming out shortly that includes multiple smaller fixes that I would like you to test if possible.

Hi Brillo, I tested this with similar device and was not able to reproduce. Do you have external SD card? If you do, please test if this also occurs when it is not inserted in the device.

Hi Simon, I agree. Our R&D is currently working on getting the new versions beforehand, so that our compatibility would be on par with the Android releases.

Hi Simon, unfortunately that is currently correct as we receive new versions of Android as they are launched. If the Mobile Security client is already installed, it may be necessary to manually uninstall it and wait for the compatible version. This of course also depends on the nature of the changes that the Android update…

Hi Simon, Yes, once the new version has been updated to there. In the meantime you can download the 8.3 version client directly from: http://mobile.f-secure.com/virgin/ms_virginmedia.apk

Hi, It seems that there is an old version still in Safe Avenue that will be updated as soon as possible. Most Mobile Security clients can be used with the same keycode but some functionality and options for renewing the subscription may differ. Sometimes using renewal with another type of client that has been provided with…

Hi, for iPad we have Safe Browser and Child Safe apps available from App Store. F-Secure Safe Browser is a user-friendly browser that comes with technically superior security services. We will protect your web browsing, identity, and online life at the same time when making your browsing experience faster, easier and more…

Thanks. We do our best to continuously improve and respond to customer feedback.