Jake Former F-Secure Employee
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Jake Former F-Secure Employee
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- Jake
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Hi,
To answer your questions:
1.) That is correct. Firefox browsing is not protected.
2.) This is partially outdated information. Chrome, Dolphin and Android browser are protected, but Safe Browser …
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Hi Lorca,
Check, that you have the latest available virus databases and scan again.
If it still shows the file as infected it should be checked in our Sample Analysis System.
Register and login to our Sample Analysis System h…
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Hi, I would like to investigate this further. Can you create a support ticket and send me the ticket number as a private message? htt…
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Ok, we need to investigate this issue more throughly.
Please submit a ticket through http://www.f-secure.com/en/web/home_global…
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Hi Berk, have you tried whitelisting the Mobile Security from the Stamina settings?
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Hi Berk, Is this occurring on a Sony device? If so, which model?
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That testing confirms, that the problem is caused by Network Interceptor Framework.
Have you excluded all 3CX server ports from Web Traffic Scanning?
See pg. 14 of Manual 3CX Phone System for Windows Version 12
in 3CX phone application cannot fully connect Comment by Jake February 2014
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We would need more details about this issue, so we could make some recommendations.
I…
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Hi,
Can you send me the support ticket number, so I can check it out?
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Hi Jennifer,
I suggest that you also submit us a support ticket as instructed by Siltanen in the earlier post in this thread.
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Hi,
Try excluding the port 5000 of 3CX Phone System server from Web Traffic Scanning.
Correct format is following (http://ip address: port number/*)
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Hi agbrigg,
Here are the Virgin Media specific instructions on how to download and install the Android version.
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Usually all the e-mail systems in use have audit logs, which will show at least latest logins. Details and audit log access varies depending on system. For example in Gmail you can view the latest activities from in If a cell phone is not hooked to internet, can listening software work on it? Comment by Jake February 2014
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Hi solidstate,
Our R&D is currently investigating this issue.
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Hi, according to my latest inforrmation updated Virgin Media client will become available in few days time.
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Hi Timot, I've managed to reproduce the issue and our R&D has started to investigate this issue. Thank you for bringing this to our attention.
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Hi elar,
If you remove Mobile Security application, does the issue still persist?
Remember to check the Subscription key from Mobile Security ->More->About view before you uninstall the app so you can activate the client after…
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Hello everybody, I apologize for the delay with this issue. According to my latest information the new version should become available in two weeks time.
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Hi,
Latest version of Tablet Security supports Android 2.2 and later. Does your device manufacturer offer Android updates to your device?
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Hi NikK,
Our latest build (8.3.13921) which was released today to Play Store supports Android versions up to 4.4.
Unfortunately Samsung S3 only has Android 4.1.2 update available at least in Finland though in some other areas 4.3 ma…
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Hi,
Investigations are still ongoing. There is a new version coming out shortly that includes multiple smaller fixes that I would like you to test if possible.
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Hi Brillo, I tested this with similar device and was not able to reproduce. Do you have external SD card? If you do, please test if this also occurs when it is not inserted in the device.
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Hi Simon,
I agree. Our R&D is currently working on getting the new versions beforehand, so that our compatibility would be on par with the Android releases.
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Hi Simon, unfortunately that is currently correct as we receive new versions of Android as they are launched.
If the Mobile Security client is already installed, it may be necessary to manually uninstall it and wait for the compatible ver…
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Hi Simon,
Yes, once the new version has been updated to there.
In the meantime you can download the 8.3 version client directly from:in Samsung S3 freezes on Samsung logo & then keeps rebooting Comment by Jake November 2013
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Hi,
It seems that there is an old version still in Safe Avenue that will be updated as soon as possible.
Most Mobile Security clients can be used with the same keycode but some functionality and options for renewing the sub…
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Hi,
for iPad we have Safe Browser and Child Safe apps available from App Store.
F-Secure Safe Browser is a user-friendly browser that comes with technically superior security services. We will protect your web browsing, ide…
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Thanks.
We do our best to continuously improve and respond to customer feedback.