Jaims Moderator

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10 Discussions started
407 Comments posted
788 Points earned
99 Solutions given

Jaims Moderator

About

Username
Jaims
Joined
Visits
688
Last Active
Roles
FSAccount, FSEmployee, Moderator
Points
788
Posts
417

Comments

  • Hi @ARAED First, note that certain countries may be blocking all TLS traffic using ESNI. However, it is primarily not up to us to add this feature as it is more on the Google side. As soon as Google web view supports this, we will be ready to suppo…
  • Hi @Carolina1973 We are sincerely sorry to know that you faced some challenges while trying to renew your subscription. As we can see, you have successfully renewed for another year. There was no technical issue recorded at our end, hence we would …
  • Hi @martink Once F-Secure TOTAL subscription expires, everything comes to a halt: F-Secure SAFE antivirus stops working, Freedome VPN no longer connects and your traffic is unencrypted. SENSE security is no longer active so it functions as a normal…
  • Hi @__peksa__ As mentioned on our site, yes, this Operating System is currently unsupported. At the moment, there is no roadmap item for ARM devices on our platform yet.
  • Hi @jdmurray @_Nick_ I have tried to reproduce this issue on Freedome version 2.36.6554.0 but to no avail. Kindly update to this version from the F-Secure Freedome VPN application by clicking on Help - About Freedome - Check for Updates and then tr…
  • Hi @francegall Do you have any specific country in mind you would like to see added to the existing servers? It would be better if you list them and why?
  • Hi @martink For this promotion, SENSE router will be part of you TOTAL subscription if you order through My F-Secure. You will not be able to separate them but SENSE security will be active so far your TOTAL subscription is active.
  • Hi @Issues4Life F-Secure Freedome VPN can only be installed on devices running on Mac, iOS, Android and Windows operating systems. There is no possibility of doing that on a router yet.
  • Hi @martink F-Secure SENSE protection can be merged with your F-Secure TOTAL subscription but once done, the SENSE protection validity will run concurrently with the TOTAL subscription. For now, SENSE protection is till free until foreseeable futu…
  • Hi @blues It is quite difficult to explain what caused the data loss without having a look at the log. One thing is certain and that seems that Avira was still running on your device along with the F-Secure SAFE which is likely to conflict and caus…
  • Hi @tuomoe Did you use the F-Secure Uninstallation Tool to remove the Freedome VPN entirely before reinstalling it? You might want to try that. Also take a look at the below Microsoft Support page which explains that this could be an issue with you…
  • Hi @eThor243 As mentioned on that discussion page, we already have this feature available on android. Is it still not yet available on other Operating System.
  • Hi @amatiin , @hnn73 Yes, Google did some changes in their Google Search layout, causing issue where our rating icons are missing but we are working on releasing the fix in the coming days.
  • Hi @Davo For standalone F-Secure Freedome VPN, you have a code that can be used to activate your subscription while F-Secure TOTAL users are able to manage their subscription via the My F-Secure portal. Standalone users only need to uninstall Free…
  • Hi @CrimsonTide It is very much likely that IPs originating from outside that country might be blocked by the company. Be sure that you are using the server of that same location or use another server of the same country if available, or just try …
  • Hi @Citius Thank you for reaching out to us. According to our analytics, customer demand for this feature was very limited and after careful consideration we decided to discontinue it. Please note that this does not affect any of the security func…
  • Hi @Sisyphus Thank you for reaching out to us. We would like to have a look at the file if you are able to submit it to our lab team for analysis.
  • Hi @tseekeli We have a dedicated page for new ideas and suggestions. While we appreciate your feedback and suggestion, we recommend users to be more discreet with their replies.  This post will now be moved to the Feature Request board for further …
  • Hi @TomFra This is not impossible but quite strange. The breach results present to end users, with information collected from past breaches, will only be shown if the email address is present on the published breach. We do not control the informati…
  • Hi @MarthaP F-Secure TOTAL is a package that comprises of F-Secure SAFE, Freedome VPN and ID Protection so you have to install each product one after another depending if you need all 3 or just 2. However, be mindful that VPN is restricted in Chin…
  • Hi @WebTechPlus You can only import passwords from password manager applications provided you use the above listed export formats. At the moment, importing passwords from a web browser is not possible.
  • Hi @FranxoF We have reported this to our Freedome team for investigation. In the meantime, we would suggest you to try some basic troubleshoot steps as below; 1. Run the FlushDNS on affected device. Clear browser cache for desktop and Clear app cac…
  • Hi @WebTechPlus Kindly have a look at this  KB article which tells more about the required formats. Let us know if you need further clarification.
  • Hi @Uffesmed By synchronizing your account on both applications, your passwords will be transferred to the other device with ID Protection so you do not have to perform it manually. You can click here to read more on how to sync your passwords on o…
  • Hi @Kishor On what device are you trying to use the code? May I recommend that you reinstall Freedome VPN then try again. Also ensure that you are using the code on the space provided as Account ID when you hit the Log In button if you are using a…
  • Hi @igloija Please check that your F-Secure SAFE is fully up-to-date. First run pending Windows Update, restart PC and click on Check for Updates from the Tools tab of your F-Secure SAFE. That should work but if it fails; Open your F-Secure program…
  • Hi @Piritta Our call support is available during office hours while our live chat is available 24/7 all through the year. Feel free to make use of our chat support at anytime you wish as it has the same resources as the call support. Kindly click h…
  • Hi @Hopeful_Future Once an OS version reaches its End of Life (EOL), you will be unable to use our products on on that device any longer. It will not accept a new installation but Freedome will remain active until it can no longer receive any updat…
  • Hi @DrikoDuraBlack F-Secure SAFE is supported on macOS 10.13 (High Sierra) or later, so your version is definitely supported on this platform. Kindly follow the below instructions to allow the F-Secure on your Mac and let us know if that works. Go …