About Jaims

9 Posts
285 Points
96 Solutions

Jaims Moderator

About

Username
Jaims
Joined
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Roles
FSAccount, FSEmployee, Moderator
Points
285
Posts
398

Comments

  • Hi @kayel46 Simply follow the below steps to remove registered email from your F-Secure ID Protection. Open F-Secure ID Protection Select Monitored items Select the email that you would like to remove Press the bin at the bottom left of the screen …
    in Monitoring Comment by Jaims October 29
  • Hi @Droob An investigation is ongoing and will update you once there is an update. Workaround for now is to disable/enable Freedome network interface once after every reboot by running following commands in admin command prompt: netsh interface set…
  • Hi @Kauffixi @Mi37St72 In addition to @Ukko 's comment, you can try to manually delete the infection by tracing the path via the F-Secure program but sometimes, it is hidden in the Temp folder as mentioned. To locate the trojan location, open the F-…
  • Hi @ynkryggen_robert You can also try reinstalling the F-Secure FREEDOME TAP driver. To uninstall the F-Secure FREEDOME TAP driver using pnputil tool: Uninstall F-Secure FREEDOME using the Windows Control Panel  Restart the computer Open a Command …
  • Hi @Issues4Life Please have a look at this discussion here. One of these questions was the same subject that you raised some months ago. Do let us know if you have a follow-up to that response.
  • Hi @EHR There are few things that you need to check for that particular issue; Make sure that all ports used by the application are correct. You can confirm this with the vendor. Make sure that the port forwarding for all ports are done correctly a…
  • Hi @Issues4Life Our VPN servers have a large amount of concurrent users and as each server has one IPv4 and IPv6 addresses, all the users on a server are hidden behind those addresses. So yes, we have this "shared IP configuration" that y…
  • Hi @1902 F-Secure SENSE apps provides you with this function and helps you monitor your secure home network. From the SENSE app, tap on "Devices Protected", and on the next page you can see "Connected" and "Not Connected&qu…
    in wifi Comment by Jaims October 20
  • Hi @TPM007 We shall be moving this post to the relevant board as the issue you are reporting is about a Business product. Thank you.
  • Hi @Ascend You can view what type of file has been quarantined by going to the Settings. Open F-Secure SAFE Click Tools Click App and file control In the Quarantined tab, you'll see the files that are being quarantined and then take an action from …
  • Hi @CrimsonTide From our findings, this might be the issue with this site using Cloudflare. Cloudflare has been seen lately blocking Freedome and there has been reports of other websites using Cloudflare blocking Freedome as well but we our worki…
  • Hi @ynkryggen_robert Was there any recent Windows Update done on your PC? To try to fix the issue by resetting the DNS cache on your computer. Open the command prompt as an administrator. Click the Windows start button > Type "cmd" &…
  • Hi @ARAED First, note that certain countries may be blocking all TLS traffic using ESNI. However, it is primarily not up to us to add this feature as it is more on the Google side. As soon as Google web view supports this, we will be ready to suppo…
  • Hi @Carolina1973 We are sincerely sorry to know that you faced some challenges while trying to renew your subscription. As we can see, you have successfully renewed for another year. There was no technical issue recorded at our end, hence we would …
  • Hi @martink Once F-Secure TOTAL subscription expires, everything comes to a halt: F-Secure SAFE antivirus stops working, Freedome VPN no longer connects and your traffic is unencrypted. SENSE security is no longer active so it functions as a normal…
  • Hi @__peksa__ As mentioned on our site, yes, this Operating System is currently unsupported. At the moment, there is no roadmap item for ARM devices on our platform yet.
  • Hi @jdmurray @_Nick_ I have tried to reproduce this issue on Freedome version 2.36.6554.0 but to no avail. Kindly update to this version from the F-Secure Freedome VPN application by clicking on Help - About Freedome - Check for Updates and then tr…
  • Hi @francegall Do you have any specific country in mind you would like to see added to the existing servers? It would be better if you list them and why?
  • Hi @martink For this promotion, SENSE router will be part of you TOTAL subscription if you order through My F-Secure. You will not be able to separate them but SENSE security will be active so far your TOTAL subscription is active.
  • Hi @Issues4Life F-Secure Freedome VPN can only be installed on devices running on Mac, iOS, Android and Windows operating systems. There is no possibility of doing that on a router yet.
  • Hi @martink F-Secure SENSE protection can be merged with your F-Secure TOTAL subscription but once done, the SENSE protection validity will run concurrently with the TOTAL subscription. For now, SENSE protection is till free until foreseeable futu…
  • Hi @blues It is quite difficult to explain what caused the data loss without having a look at the log. One thing is certain and that seems that Avira was still running on your device along with the F-Secure SAFE which is likely to conflict and caus…
  • Hi @tuomoe Did you use the F-Secure Uninstallation Tool to remove the Freedome VPN entirely before reinstalling it? You might want to try that. Also take a look at the below Microsoft Support page which explains that this could be an issue with you…
  • Hi @eThor243 As mentioned on that discussion page, we already have this feature available on android. Is it still not yet available on other Operating System.
  • Hi @amatiin , @hnn73 Yes, Google did some changes in their Google Search layout, causing issue where our rating icons are missing but we are working on releasing the fix in the coming days.
  • Hi @Davo For standalone F-Secure Freedome VPN, you have a code that can be used to activate your subscription while F-Secure TOTAL users are able to manage their subscription via the My F-Secure portal. Standalone users only need to uninstall Free…
  • Hi @CrimsonTide It is very much likely that IPs originating from outside that country might be blocked by the company. Be sure that you are using the server of that same location or use another server of the same country if available, or just try …
  • Hi @Citius Thank you for reaching out to us. According to our analytics, customer demand for this feature was very limited and after careful consideration we decided to discontinue it. Please note that this does not affect any of the security func…
  • Hi @Sisyphus Thank you for reaching out to us. We would like to have a look at the file if you are able to submit it to our lab team for analysis. (Link)
  • Hi @tseekeli We have a dedicated page for new ideas and suggestions. While we appreciate your feedback and suggestion, we recommend users to be more discreet with their replies.  This post will now be moved to the Feature Request board for further …