Jagadesan Former F-Secure Employee

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129 Comments posted
97 Points earned
15 Solutions given

Jagadesan Former F-Secure Employee

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Jagadesan
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FSFormerEmployee
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97
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129

Comments

  • Hi falosaurio, With regards to your problem, I have informed the respective agent to gave extra concern regards to this case and he will surely update you with a solution as soon possible. Thanks. Best Regards, Jagadesan
  • Hi hero, May I know what is the issue with #UNLOCK# command? Thanks. Best Regards, Jagadesan
  • Hi falosaurio, With regards to your problem, I would suggest you to open a Support Ticket: http://www.f-secure.com/en/web/home_global/support/contact Once you have open a SRID kindly update me so that I can help to solve your issue. Thanks. Best Regards, Jagadesan
  • Hi Brun54, With regards to your problem, this is a known issue due to the change in search algorithm that has been done by Google recently. We will rectify this issue in Internet Security 2014. Thanks. Best Regards, Jagadesan
  • Hi johnb, With regards to your problem, kindly provide me the SRID so that I can take a look at your case. Thanks. Best Regards, Jagadesan
  • Hi SwissBIT, With regards to your suggestion, I have informed the relevant department and waiting for their response. Thanks. Best Regards, Jagadesan
  • Hi SD, With regards to your problem, we are still working on a solution to solve the firewall issue. Once we get a reply from our R&D team we will surely update the release note. Kindly refer to release note for updates. Thanks. Best Regards, Jagadesan
  • Hi Costas-Inter, With regards to your problem, kindly visit the link below and register as a user and submit your sample. If you don't have a sample just upload an empty file and put in your queries in the message box. https://analysis.f-secure.com/portal/login.html As per your question, below is the response from our…
  • Hi jilalf, With regards to your problem, you are always welcome to open up a support ticket so that our experienced engineers can help you to solve the issue if you could not find an answer through the community. http://www.f-secure.com/en/web/home_global/support/contact Thanks. Best Regards, Jagadesan
  • Hi ananya, I assume you are looking for steps on how to uninstall the product in Android phone if not please do give us more information on your operating system. The steps below are meant for Android version. The Mobile Security or Anti-Theft client application cannot be uninstalled through the application manager. This…
  • Hi iconofsin, With regards to your question, you are still protected from critical infection but it is always advisable to upgrade to the latest version to be fully protected as the current latest products gives more efficient protection then the old product. Thanks. Best Regards, Jagadesan
  • Hi ePenguin, With regards to your problem, I would suggest you to open a Support Ticket: http://www.f-secure.com/en/web/home_global/support/contact Once you have open a SRID kindly update me so that I can help to solve your issue. Thanks. Best Regards, Jagadesan
  • Hi SwissBIT, Thanks for your valuable feedback I will inform the relevant department on your request. Thanks. Best Regards, Jagadesan
  • Hi Horus, With regards to your problem, I would suggest you to open a Support Ticket: http://www.f-secure.com/en/web/home_global/support/contact Once you have open a SRID kindly update me so that I can help to solve your issue. Thanks. Best Regards, Jagadesan
  • Hi MrBlz, With regards to your problem, kindly go to the location stated below and collect the log file. Once you have got the file kindly email it to [email protected] (edited on December 8, 2014: e-mail address no longer in use. Please, use our Sample Analysis System) with other details such as the url name and the issue…
  • Hi 96percentchimp, With regards to your problem, I would suggest you to open a Support Ticket: http://www.f-secure.com/en/web/home_global/support/contact Once you have open a SRID kindly update me so that I can help to solve your issue. Thanks. Best Regards, Jagadesan
  • Hi billb1970, With regards to your problem, I would realy like to help you in this issue but unfortunately due to our Service Agrement with Charter clearly states that we should not contact thier customers directly. Due to this reason I am unable to help you further. I would suggest you to speak to higher authority in…
  • Hi loon, We are glad that your problem is solved now. Kindly do update me if you need further assistance. Thanks. Best Regards, Jagadesan
  • Hi Safs, With regards to your problem, we will not be able to see your passcode value as it is reset itself at the client side. We only initiate the command to reset. If I initiate the reset command it will reset the passcode and request the thief to enter the new passcode which could give advantage for him to access your…
  • Hi Cognis, With regards to your problem, thanks for your quick responce. We are more than welcome to serve you in future. Thanks. Best Regards, Jagadesan
  • Hi Jean-Marc, With regards to your problem, thanks for your quick responce. I will surely update the web development team about the issue. Thanks. Best Regards, Jagadesan
  • Hi billb1970, With regards to your problem, we will wait for your update on this issue. Thanks. Best Regards, Jagadesan
  • Hi billb1970, With regards to your problem, is there an update from Charter Security agent? If yes kindly provide us your SRID so that I can help you to speed up the process. SRID is normally stated in the subject of the email. Thanks. Best Regards, Jagadesan
  • Hi Cognis, With regards to your problem, I would suggest you to open a Support Ticket: http://www.f-secure.com/en/web/home_global/support/contact Once you have open a SRID kindly update me so that I can help to solve your issue. Thanks. Best Regards, Jagadesan
  • Hi Rusli, With regards to your issue, we are aware of this issue and as for the solution it is stated in the link itself that "A malware link that never runs isn't a threat,". So in this case we have not add an detection for it. Thanks. Best Regards, Jagadesan
  • Hi All, With regards to your problem, we apologize for the inconvenience caused by our chat support system. We had a downtime on Friday but now it has already been rectified. Kindly be assured that we are constantly improving our support platform to serve you better. Thanks. Best Regards, Jagadesan
  • Hi sdy7, With regards to your problem, our agent have recieved your case and will be addressing your issue soon. If there is a delay in responce kindly PM me. Thanks. Best Regards, Jagadesan
  • Hi Safs, With regards to your problem, if you have forgotten your code we will be not be able to reset your code as the code is stored in your phone and if we initiate the reset function the new code will be an advantage to the thief. Thanks. Best Regards, Jagadesan
  • Hi Blackcat, With regards to your query, banking protection will enable protection in terms of blocking connections back to malicious c&c or logging site and this will definitely improve on the baseline IS2013 protection without addressing the question of future testing or the weakness against this specific test. We are…
  • Hi sdy7, With regards to your problem, I would suggest you to open a Support Ticket: http://www.f-secure.com/en/web/home_global/support/contact Once you have open a SRID kindly update me so that I can help to solve your issue. Thanks. Best Regards, Jagadesan