Hailan

Activity

0 Discussions started
61 Comments posted
76 Points earned
13 Solutions given

Hailan

About

Username
Hailan
Joined
Visits
0
Last Active
Roles
FSAccount
Points
76
Posts
61

Comments

  • Hi CJLee,   Sorry to hear that your system got infected, crypto viruses are quite hard to stop as new variants are released frequently and they change the behavior of the malware each time.  However without knowing what the means of infections was…
  • Hi racdrac,   Sorry that you are experiencing issues, I can’t help but notice that you mention IOS 7, is this 7.0 or what version of 7 is it? As you can see here IOS 7.1 is the minimum required. Any reason why you have not yet upgraded to a newer …
  • Hi Rosie50, Could you us how and where your purchased your license, was it a single or multi-platform license? Is it currently in use on any other devices? Did you have to factory reset your tablet and since it does not work? Please remember do no…
    in Deleted key Comment by Hailan July 2015
  • Hi,   This community is in English, could you please communicate in English while interacting here. As it will enable us to help you with your problem as well as ensure that everyone else can see and understand it, whether it is for providing more…
    in APUA Comment by Hailan July 2015
  • Hi Pappagallo   Does this error only happen when Freedome is enabled or is it present on your computer all the time, with Freedome active and disabled? Did this only happen after upgrading to Windows 8.1 perhaps? Does Internet Explorer or Firefox…
  • Hi Pootis,   No change on that front, we still have no plans to release a Linux client for the moment, this may or may not change in the future.   Thanks   Hailan
  • Hi Timot,   The automatic locking should still be present it was not removed from the software, the delay setting however is currently not on Android, we are currently evaluating if it it will make it back to future versions. Is the software not …
  • Hi Timot, After speaking to our R&D about this, it seems to be a know issue that we are aware of and working on. The problem is that your device does not have a backside Camera. And in the newer versions of Key some settings are set to use the…
  • Hi timot, The delay settings is only available on the pc version, however if I understand correctly you are saying that you were not asked for the "Master password" to unlock the application. Could this have perhaps been due to key having been rec…
  • Hi IanS Currently the subscription/keycode is tied to the installation. Hence a new keycode is required, I will send you a private message regarding this.
  • Hi jcl17, Would it be possible for you to provide us with a screenshot of the registry settings for HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TCPIP6\Parameters? We could then verify these settings as it seems you have different values t…
  • Hi FreedomeFTW, What I would suggest in this case is to follow the steps from this KB article : https://community.f-secure.com/t5/F-Secure/I-cannot-select-the-quot-I-trust/ta-p/58575 , let me know if you require further assistance.   Thanks   H…
  • Hi GozoMike, This is more than likely due to the fact that that Streaming device has a modified version of Android and some of the components that Freedome requires are not part of your installation, namely the android vpn. It is quite common that …
  • Hi MikeRowley,   Sorry for the delay on this. It is impossible to get a true static IP using Freedome. However each exit node( virtual private location, country you are connected to) has a limited amount of IP addresses and these are  "semi static…
  • Hi Phoenix, I have sent you a new keycode via private message.   Please keep in mind that a specific moderator might not always be available and it could take some time for them to reply to you if you message them directly, for example Ben is cur…
  • Hi StarKiller, It is unfortunate that the product is not meeting your expectations. For the laptop as Ben indicated earlier the pc side of things the product is still in beta and will improve as for the mobile side, things should be fairly seamles…
  • Hi,   I am unaware of that problem especially since version 11,x of Linux Policy Manager (PM) has only been out since December 2014. From the release notes upgrade instructions are also available:   Red Hat, CentOS, SuSE Enter the following com…
  • Hi Kultis.Jeppe,   I am not sure what issues you are reffering to, to my knowlesge it is a better working version then the 10.x versions. However if you can point us to the direct issue/problem you are reffering to I could verify and see if it is …
  • Hi KultisJeppe,   I tested this on our end and had no issues, hence I am not entirely sure what could be causing this problem. What I would suggest would be to upgrade to the latest version 11.31, it already includes the hotfix so nothing more to …
  • Hi biggiestoned,   You will have to contact support as lost security code cases need to be handled outside of the F-Secure Community please open a support request from the link below:   http://www.f-secure.com/en/web/home_global/support/contact/…
  • Hi Simon,     This currently applies to any existing safe account that is not renewed within that account. So in other words if you don’t purchase the renewal/subscriptions within the safe account then you need to create a new account. As we curr…
  • Hi Jaro,   Unfortunately you cannot add a safe license to an existing account currently. The only option available would be for your client to create a new account and use is license on the new account. However if the client wishes to use the sa…
  • Hi Raido111,   The latest version of Ubuntu that the Linux Security supports is 12.04.2, if you attempt to install it on any newer distributions the installation will fail. This is because some of the modules are incompatible with the Linux kernel…
  • Hi Vinatero,   F-Secure Freedome supports Android 4.0.3 and later, however this is in regards of full versions of Android as for the hardware it is any hardware that is supported under the current version of Android. What is more than likely the…
  • Hello,   The new version of Client Security 11.51 has now been officially launched and is available on the product page here.   Thanks   Hailan
  • Hello PerHam   Thanks for getting back to us and clarifiying the problem. Happy to hear that your issue is now resolved.   Thanks   Hailan
  • Hi,   I have seen a few misinformation’s posted in this thread and will try to clear things up as much as possible.   First off for any Virgin Media customer to receive the free 12 month promotions they first need to do the following:   1: Sig…
  • Hi Costas,   We are currently testing internally a fixed version, once the internal testing is completed and validated we will be releasing the "fix" to the portal. Current ETA is Monday of next week, however this is not set in stone and could cha…
  • Hi Tamas,   We are aware of the problem and are currently working on a resolution. In short the problems is due to the new requirements in the Java SE 7 update 51 release. The changes scheduled for Java 7 update 51 means the default security slide…