Gary Former F-Secure Employee
Gary Former F-Secure Employee
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Perhaps the following examples will give you a clearer picture:
Example of update check via Policy Manager Proxy Server:
What version of Policy Manager and F-Secure client you are using?
You may also check if all these workstations are able to connect to the Policy Manager Server. And also, on the workstation > F-Secure …in anti-virus for workstation not update with console Comment by Gary May 2014
The H2DB format is the same for Linux and Windows, hence you may stop the FSPMS service on Linux server (cmd: /etc/init.d/fspms stop) and collect the h2db from the directory: opt/f-secure/fspms/data/h2db and replace it …
Please be informed that Autodiscovery function actually returns the same results as cmd command: net view. This command actually display all the computers in the current domain. If there a…
Please provide us the URL which you are able access when Banking Protection was activated, we will clarify with our maintenance team to see if there are any changes made on the URL lately.
We have improved the Banking Protection in our latest F-Secure 2014 software, please advice the user to perform an upgrade and try again with the netbanking.
Please visit our website via the link below in or…
Online Safety works with Google Chrome as well. And yes, the Online Safety detects malicious site based on the URL, for malicious content in the web, such as Ads, script, iframe etc in that page will be detect and handle by…
Our support agent is still waiting for your FSDIAG log file in order to check further, can you please follow the instruction from in Demo and expired license Comment by Gary August 2013
You are only able to reset your phone with the SMS from the Trusted Number you had created earlier in the Anti-Theft software. If you have not created one, kindly proceed to contact our in I have forgot anti theft security code Comment by Gary June 2013
If you had excluded the file from Real-Time scanner and F-Secure is still removing it, please create a ticket with our in CGMiner false postives / Exclusions NOT working Comment by Gary May 2013
We have replied to the ticket you have created. Please be inform that this case will be moved to offline and continue in the support ticket now.
We are certain now that the F-secure Online Scanner is capable to detect and remove this particular virus. Since the virus has been removed, let's move on to investigate on the F-Secure desktop application that has no Aqua…
As mentioned by Tamas, there should be two layers of protection to detect and stop this virus based on the MD5 and SHA-1 value provided. The detections for this virus are from both of the F-Secure Aquarius engine and Deepg…
Please refer to the article via the link below that will provide you some information about the detection:
Have you tried reinstalling the F-Secure software?
1. Run the Uninstallation tool from the link below to remove to F-Secure software.
Which F-Secure software and its version the user is using? And how the exclusion was made? In this case the exclusion has to be done on the Real-Time scanning which is under F-Secure > Settings > Virus and spy…