Fendy

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1 Discussions started
66 Comments posted
106 Points earned
17 Solutions given

Fendy

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Username
Fendy
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MyAccount, FSEmployee
Points
106
Posts
67

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  • Hi Blackat, You have to buy it from our resellers :) Check this out: http://www.f-secure.com/en/web/business_global/partners/locator --- Fendy
  • Hi Blackcat, During a checkout, there will be an option to choose a "CD version". However, it is not possible to buy it as a standalone from our online store. Fendy.
  • Hi OGIam, How about if you uncheck "Hide protected operating system files" in the folder options? Alternatively, you can try to use DOS command: http://www.itechtics.com/unhide-files-and-folders-by-single-dos-command/ Anyway, as long as F-Secure does not detect them as malicious, they can be considered safe. --- Best…
  • Hi billy, You could also refer the videos below :) Short version: http://www.youtube.com/watch?v=ADIYVc0YVEw&feature=youtu.be Long and funny version: http://www.youtube.com/watch?v=85F-zbKFZww&feature=youtu.be --- Best regards, Fendy Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the…
  • Hi everyone, This is a known issue and we are currently investigating it. --- Best regards, Fendy
  • Hi JackB, If you need a CD version, yes it is possible, but you have to buy it. However, you will still get a network installer in which it is totally the same as what you will get from the link below: http://download.sp.f-secure.com/SE/Retail/installer/F-SecureNetworkInstallerUpg.exe The only difference is that the…
  • Hi kvi, Blackcat is correct. I suspect you might be using F-Secure Internet Security 2013. Please try to do a free upgrade to the 2014 version: 1) Uninstall the old version. 2) Re-install the 2014 version. Please get the installer from here:…
  • Hi miljan10, For this type of case, please refer this sticky post: http://community.f-secure.com/t5/Security-for-PC/Forgot-lost-your-Anti-Theft/td-p/26202 Thank you. --- Best regards, Fendy
    in #UNLOCK# Comment by Fendy November 2013
  • Hi Rusli, Yes you have the latest update. --- Best regards, Fendy
  • Hi ibg001, Yes Blackcat is correct. Mac OS X Mavericks (10.9) is not fully supported yet. The newer version of F-Secure that supports this platform is expected to be released by this month. --- Best regards, Fendy Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept…
  • Hi Hedders, I can confirm NikK is indeed correct. iPad is not supported. In fact, iPad platform is quite secure and no anti-virus is needed generally. But who knows, the trend could change in the near future. Just make sure you do not jail break your iPad :) --- Best regards, Fendy Has somebody helped you? Say thanks by…
  • Hi Blackcat, The fix is not released yet. --- Best regards, Fendy
  • Hi NikK, If a trust/allow, will Deepguard keep monitoring the program? I guess No. >>> The answer is yes. Please refer an excerpt from "Deepguard whitepaper" that should be able to answer most of your questions regarding Deepguard :) : http://www.f-secure.com/static/doc/labs_global/Whitepapers/deepguard_whitepaper.pdf…
  • Hi Rusli, Is this issue only on IE11+Windows 8.1? If yes, this is a known issue and we are working on it. --- Best regards, Fendy
  • Hi Jolly_Roger, Sorry to hear about that. Can you please send me a Private Message with the following details: 1) Your phone no including country code. 2) Your latest Order No with F-Secure I will try to speed up the proceess by having someone to ring you. Thanks. --- Best regards, Fendy
  • Hi Blackcat, As stated by Paolo, yes we do have several detections meant to address these families But the the real problem is, as malware authors keep adding new variants, then time is needed for us to come with an updated detection. By creating a variant, malware authors can increase the longevity of the virus's original…
  • Hi Blackcat, We are checking this with the web team. Will provide an update to you asap. --- Best regards, Fendy
  • Hi Blackcat, Technically yes, you can install more than once on same machine. Please run the Uninstallation Tool first before you attempt to install again. --- Best regards, Fendy Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others…
  • Hi justiceseeker, It is normal if you get DNS lookup failure from time to time. But if you get it too frequently, you might want to change to a different DNS that is more reliable such as Google DNS. So please do: 1) Change to Google DNS…
  • Hi Rusli, Have you tried to disable all F-Secure services and test again your internet connection in order to verify whether or not the issue is related to F-Secure? --- Best regards, Fendy
  • Hi NikK, Younited.com indeed belongs to F-Secure. Seems like I cannot reproduce the issue. @Simon, is it still persists if you follow workaround by NikK? --- Best regards, Fendy
  • Hi davescarle, I also suspect it is because you set up the security level to high. Are you using Internet Explorer? Please try to reset it: http://support.microsoft.com/kb/923737 If you have different browsers in your computer (like Chrome / Firefox), try to open up Facebook by using it. Do you have same issue on those…
  • Hi NikK, If you have ran the Uninstallation Tool and issue still persists, could you please open up a Support ticket with us? http://www.f-secure.com/en/web/home_global/support/contact/request To provide better information to our support, also send FSDIAG with your support request as instructed here:…
  • Hi Simon, In this case we need to determine the component that is causing the issue. Can you please disable the 4 components below, one by one and try again to test the speed. First, please open up Launch Pad > Computer Security > Settings. In Computer section, please go to: i) Virus & spyware scanning. Uncheck the "Turn…
  • Hi Bacon, Could you please send us the print screen where you cannot add the password, so that we could understand it better? Thank you. --- Best regards, Fendy Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
  • Hi andrzej, You can check in regedit by going to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Data Fellows\F-Secure\Management Server 5 Note: In 32-bit environment, please omit the "Wow6432Node" Double-click "wrEnabled" and check if the value is either 0 (disabled) or 1 (enabled). In order to make the changes, make sure to "net…
  • Hi jonjo, Yes, Simon is correct. Our program is not designed to hide the IP address. If you want to hide your real IP address, you might want to consider using a proxy. --- Best regards, Fendy Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to…
    in IP Address Comment by Fendy October 2013
  • Hi Ajam, To add to Blackcat post, assuming that you are using the Windows version, please purchase it online from here: Internet Security suite: http://www.f-secure.com/en/web/home_global/internet-security?icid=848 Anti-Virus: http://www.f-secure.com/en/web/home_global/anti-virus --- Best regards, Fendy Has somebody helped…
  • Hi Gen, As we have many types of products, could you please confirm which F-Secure program you are referring to? Thanks. --- Best regards, Fendy Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
  • Hi Blackcat, Sometimes you can expect this kind of "weird" behavior with the anti-virus program during the Windows update. Although this is more to Enterprise environment, however Microsoft actually recommends (at your own risk) to turn off real-time scanning for Windows Update or Automatic Update related files. Please…