DmitriiEremin F-Secure Employee

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0 Discussions started
12 Comments posted
16 Points earned
2 Solutions given

DmitriiEremin F-Secure Employee

About

Username
DmitriiEremin
Joined
Visits
7
Last Active
Roles
FSAccount, FSEmployee
Points
16
Posts
12

Comments

  • Hi, We use PSB to deploy security updates to our Windows 10 desktop and laptops. You may have seen in the press over the last week that KB5000802 security update has broken printing from mainly Kyocera printers - it BSOD's when printing. Is there a way of configuring PSB software updater to not apply this KB? Thanks You…
  • Hi GiuLanza, Unfortunately we don't have any kind of file storage here, but you can place this file on some external storage (dropbox, google drive, etc...) and give me the link (through the private messages) to let me download this file. Other option is to create a case for our support team, describe a bit your case (just…
  • Hi GiuLanza, You've got a kind of unusual problem. I hope that update to 19.7 will solve this problem to you. But we really want to check what's wrong with software updater to prevent such problems in the future. Could you please run F-Secure Support Tool anyway to let us to check what's wrong with this? Better to do this…
  • Hi Revil, @Revil wrote: This Update can only be installed since a few days and before that everything was fine, eventhough the now shown as missing update was released over a month ago. Well, if so then it does not look like an outdated database problem. Now I think that a better idea will be to collect not only diagnostic…
  • Hi, Seems that your database of missing updates is a bit outdated. We indeed had a scenario that could cause such behavior: software updater still reports that some update is missing but in real life it is not. If I'm right, such behavior should be resolved once you've got updated to the latest version of our product (19.6…
  • Hi, We indeed have such problem with only this toggle. It will be properly available in 19.6. But it definitely should not cause an error during the profile saving, we will fix this behavior. Thanks and Best Regards, Dmitrii.
  • Dear etomcat, Could I please kindly ask you to collect a diagnostic file with help of our F-Secure Support tool and send it to our technical support? We will be able to check, why F-Secure Software Updater detects a wrong language on your operating system. And after this we will be able to fix such behavior quickly. Best…
  • Hello, We checked your remote fsdiag and here what we've found: everytime this Windows update requires to reboot the end-point machine to complete the installation, but everytime after reboot Windows fails to complete the update's installation for some reason. You have multiple options: * Try to install this update…
  • Hi, > Does f-secure 'software updater' disable the standard windows update agent to prevent this ? Unfortunately, our software updater doesn't have any option to disable the standard windows update agent yet. It disables standard windows update agent only during the installation process to prevent any conflicts between…
  • Thanks for your reply. Unfortunately, if you still can see this update in the updates list after scan, it means that our missing patches detection engine still finds it. There can be a lot of options: from false posivitive detection (it is really rare situation, but who knows) to vulnerability still exists (if you have…
  • Hi, Did you perform scan for missing updates again after you've pushed it through PDQ deploy? If some update has been found once, it will be in the missing updates list. And only new scanning session can remove this update from missing updates (only if vulnerability doesn't exist anymore). And why you can't update it…
  • Hi Naseweis, I can suggest you two options: * Right now we have new version of software updater, try to update you product to the latest version and make a test. * To figure out what's wrong I need more info. Could you please collect some information via our support tool (fsdiag) for your OS? You can find download link…