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Chameni

Chameni

About

Username
Chameni
Joined
Visits
13
Last Active
Roles
FSAccount, MyAccount, FSEmployee, SenseVIP
Posts
235

Comments

  • Hi, Thank you for your response, glad that it all worked out. Please do contact us should you require our assistance.   Thank you and have a nice day!
  • Hi, Welcome to our community! Would you mind to explain more on the issue you're having now? Please provide more details in order for us to help you. Thank you.
  • Hi @henrikzone,   The use of VPN apps (including FREEDOME) is restricted in China. Due to the policy of the Chinese government, VPN connections are blocked in their network for both local residents and foreign people travelling in China. Please re…
  • Hi @Gryzo,   Im able to find your Freedome license key details in the system but it is registered with another email address. Will private message you regarding this, please check your inbox.   In future for any license related enquiries, please…
  • Hi Mushaisa,   Kindly contact our support team via chat or phone here in order to process the refund request. Refund requests need to be done by our support team and cannot be done here in the Community.    Thank you.
  • Hi Globhub,   Welcome to F-Secure Community.   Yes, we found your Freedome license key which valid till December 2018. We will send you a private message regards your registered email address and your license key information.   Please check yo…
  • Hi hyvokar,   We have submited this to our Lab Representative in order for them to analyze the provided URL. Our support team will revert back to you once there is an update on this.   Thanks.
  • Hi Mushaisa,   Netflix has started to block VPN users, including our F-Secure Freedome customers. We have limited possibilities to prevent external 3rd party from blocking us. There are multiple ways how such blocking can be done. For instance, sh…
  • Hi,   Sorry to know about your issue; hope we can help you troubleshoot your issue here. Is the problem persistent or does it disappear after a while and could you tell us what OS are you using. And please ensure you have completed all the pendin…
  • Hi Annika,   Welcome to F-Secure Community.   As per checked you have purchased for F-Secure Freedome and please use this link in order to proceed with the installation. Once done with the installation, you can enter the license key you have und…
  • Hi @tballege ,   I'm able to connect to the Belgium server today, looks like it is working now. Could you please try it and revert back if the issue persist.   Thank you.
  •   Hi Lunssila,   Sorry for the late reply, I will send you a private message regarding the Netflix.   Thank you.    
  • Hi LKo,   Thank you for the update.   Do monitor on this and revert back if you need further assistance.   Have a nice day!
  • Hello Shern,   Thank you for taking the time to write to us.   We apologized for any inconvenience caused and the misunderstanding about this issue. I completely understand how you feel about this, and I have checked your support case. I will se…
  • Hi siljis1,   We apologized for the delay on this post. I'm checking with the particular support agent regarding support ticket and I will update you by tommorow about this issue.   Thank you.
  •   Hello @sssgg,   We have moved your post to the correct board, and could you please explain further issue you are having? And our support agent will get back to via the support ticket you've created.   Thank you.
    in hi help me Comment by Chameni May 2016
  • Hello GuPi,   On the iOS you will have to wait the complete expiry of the app-store licence plus an additional grace period demanded by this type of subscription. That the grace period is 3 days for monthly app store subscriptions and 7 days for a…
  •   Hello GuPi,   Welcome to our F-Secure community!   Regards to your enquiry, refer below and revert back to us in order for us to check further :   1) Is there any error message appeared when you entered the code? If yes, please provide the …
  •   Hello Grant,   Are you able to provide us the screenshot of this in order for us to check? May I know in which OS you installed the F-Secure key and which version F-Secure Key you have installed?   Thank you.
  •   Hi BargoNoShaka,   Thank you for the update, please do monitor and revert back if the issue persist.   We appreciate your patience over this issue.   Thank you and have a nice day!
  • Hi Gelo,   Welcome to our F-Secure Community.   Please refer this thread for more information how to run the scanner : https://community.f-secure.com/t5/Security/Facebook-F-Secure-malware/m-p/73268/highlight/true#M13006   Thank you.
  •   Hello keksu49,   Thank you for the update about this issue, for the Refund please do get in touch with the support agent via the support ticket.   Have a nice day!
  • Hello tintin,   Welcome to our F-Secure Community.   To check for a false-positive you can always report it to our lab here. They will analyze it and get back to you with the result from the checking.   Thank you.
  • Hello Hgrafs,   I will send you a private message related to this, please check your inbox.   Thank you.
  •   Hi Leni,   We have received the screenshot you sent  in earlier. We need your assistance to create a support ticket in order for us to investigate on this issue and I will send you a private message the steps to get the log file from your Ipad.…
  • Hello BargoNoShaka,   We're sorry for the trouble that you've encountered. Our higher level support agents are looking into this cases and investigation are going on, can you try check if you are still having the same issue? If yes, please let us …
  •   Hello Tahmis,   Related to this, did you purchase a Premium key before? If yes, can you send me a private message with the purchase details? Only premium key will allow you to synch the passwords with other device you have. For more information…
  • Hi JuhaR,   I do understand the inconvenience you’ve faced due to this issue. I have informed our support agent regarding this and we are currently checking on this issue too. We will get back to via the support ticket that you have created. Pleas…
  • Hi Jayjayjan,   Welcome to our F-Secure Community!   Yes you can always install it on your 3rd device and upon installing on the 4th device you will get a prompt to transfer the key. You can refer here for more information about this.   Thank …
  •   Hi Leni,   I will send you a private message regarding this issue.   Thank you.