Cathy

Just to let you know that I am now up and running and have been provided with the following solution to the windows 10 problem: Dear Cathy, Thank you for contacting F-Secure. With regards to your enquiry about F-Secure products, we have checked your purchase refrence number ........... and found it was purchased using…

Thank you for the update Laksh

Okay thanks Simon. Not sure how to do that though.

Thanks Simon. I had seen the thread but I just needed to write down my issues to help make sense of it all. I suspect I will still have problems even if installation issues mentioned in other thread are resolved. Have you any idea what I can do about my licence not being recognised on my trial version?

Thanks for your reply. I was not using VMS but another antivirus product which I uninstalled. I notice that Windows Defender is evident however.