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Ben

Ben

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Ben
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FSAccount, PartnersAndResellers, FSEmployee, FSProductExpert
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  • Hi Zuks25 and spunty, Thank you for the idea and feedback. We have noted your requests and it is consider for future development by our team.
  • Customers can check their version as follows: https://community.f-secure.com/t5/Common-topics/How-can-I-find-out-what-F-Secure/ta-p/87491
  • Hi,   In order to better investigate this issue, could you open a support ticket including an fsdiag of the affected machines?   Thanks in advance. 
  • Hello,    Moving forward updates regarding was is new and fresh in SENSE will be published here.
  • Hello all,  In case versions 13.10 didn't help resolve this issue, we had some reports of the following: Starting with Windows 10 Fall Creators update, Microsoft added a feature to automatically uninstall SMB 1.0 if it is not used for least 15 da…
  • According to our hardware partner the processor in the F-Secure SENSE router is not affected by Spectre and Meltdown. In addition, the SENSE router is only running code provided by F-Secure. So, we believe F-Secure SENSE is not affected by Meltdown…
  • Hello Hyvokar,    In order to better investigate this issue, could you open a support ticket including an fsdiag of the affected machines? Debug logs for connection control might also be asked later on if necessary. 
  •  @TexasDefense,  We are aware of some problem with this patch in Software updater. We are investigating this with priority.   
  • A fix for older versions has been released this morning.   Below is some complementary information on how to check that you have receive the update properly.   For the current versions (SAFE version 17 onward), the method by which you can access…
  • Hello Blue1,    All you mentioned is going through Freedome and is therefore considered protected traffic.  The values are therefore not out of the ordinary.
  • Hi PhillipG17,    Your concerns should be covered in this thread.    
  • Hi JarkkoL Indeed the fix for the legacy products Client Security 12.xx, Protection Service for Business Workstation Security 12.01, Email and Server Security 12.xx and Protection Service for Business Email and Server Security 12.10 has been publis…
  • Hello Pettersranch,    The port 443 is on our servers as it is against what you run ShieldsUP once you are connected to Freedome. So the port is not at risk on you Ipad.
  • As some of you noticed an update has been published for SAFE PC 17 (and onwards).  You can check  your SAFE version through the question mark and About or by following  this article.    This update sets the registry key associated with Windows Upd…
  • An update has been published for Client Security 13, and Protection Service for Business Computer Protection. This update sets the registry key associated with Windows Update KB4056892.   We estimate that fixes for legacy products will be publishe…
  • Hi,  We're currently testing all product/OS configurations to ensure full compatibility with the January 3rd 2018 Windows Update. Once we have concluded our testing, we will release a channel update that creates the ALLOW REGKEY detailed in KB405…
  • Hello,    We're currently testing all product/OS configurations to ensure full compatibility with the January 3rd 2018 Windows Update. Once we have concluded our testing, we will release a channel update that creates the ALLOW REGKEY detailed in K…
  • Hello Ravi,    I couldn't find any lab submission with your community email address.  Could you send me the submission reference by Private message so I can check its status internally?    
  • As you purchased your subscription through our estore you should have received an email including the code. If you cannot retrieve it please  get in touch with our support via chat or phone
  • Hi,    For Policy Manager migration I would advised to follow the instruction from Siltanen  in this thread.   Regarding the AD problem this thread might help shed some light.    Finally BSOD after installation are usually compatibility issue …
  • Hello Sylvain,    Could you confirm the DSN reply code the bounced email receive? In order to better investigate this issue, could you open a support ticket including the activation ID of the affected cluster?
  •  Hello Ravi12,    We are aware of  some false-positives regarding that detection and are currently investigating those.  In order to make sure that your detections are investigated, please submit a sample to our lab.
  • Hi,   We would need logs to better investigate this issue, could you open a support ticket including an fsdiag of the affected machines?   Note that UItool on server is not officially supported. 
  • Hi,    This could be related to additional component on top of the firewall. You could check application control, or NIF. In order to better investigate this issue, you could also  open a support ticket including an fsdiag of the affected machin…