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AndyY

AndyY

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AndyY
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PartnersAndResellers, MyAccount, FSEmployee, FSProductExpert
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41

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  • Dear pal,  May we know whether your issue is resolved or not? If it is still not resolved, kindly PM me your case number to check on it for you. Thanks. Best Regards, Andy Yoon ....................................................................…
  • Dear pal,  May we know whether your issue is resolved or not? If it is still not resolved, I would suggest you to open a Support Ticket: https://www.f-secure.com/en/web/home_global/support/support-request Once you have open a SRID kindly PM me the…
  • Dear boboboi,  May we know whether your issue is resolved or not? If it is still not resolved, kindly PM me your case number to check on it for you. Thanks. Best Regards, Andy Yoon ................................................................…
  • Dear Skirlasvoud,  Unfortunately there are no offline installers for F-Secure Internet Security as it needs to connect to our servers to validate the subscription key and download the latest virus definitions to protect your computer.  Thanks. Be…
  • Dear tombs, You may refer to this post to help on your issue.  Thanks. Best Regards, Andy Yoon ......................................................................................................................................................…
  • Dear pal,  May we know whether your issue is resolved or not? If it is still not resolved, kindly PM me your case number to check on it for you.  Thanks. Best Regards, Andy Yoon ...................................................................…
  • Dear gushecht,   Currently F-Secure Anti-Virus for Mac does not support Mac OS X Yosemite yet as Apple has not officially launch it.  F-Secure will support Mac OS X Yosemite after Apple launches the official version. Thanks. Best Regards, Andy Y…
  • Dear nEVERthe1ess,   That is correct, F-Secure PSB Server Security is compatilbe for Windows 2008r2 server and can be managed through our PSB Portal. For more information about Protection Service for Business, please refer to the link below: htt…
  • Dear JelleH,  Please try to clear the IE cache and temporary files to help resolve the issue.  Thanks. Best Regards, Andy Yoon ......................................................................................................................…
  • Dear mohan,   Please refer to the link below for more information on how to reset the Anti-Theft on your phone:    http://community.f-secure.com/t5/Security/Forgot-lost-your-Anti-Theft/td-p/26202   Thanks. Best Regards, Andy Yoon ............…
  • Dear jmeander,    Please be inform that cloning or golden image is not supported in PSB, due to only the last installed pc will show in the portal and all previous machine will be expired.   Thanks. Best Regards, Andy Yoon .....................…
  • Dear Mario_Capus,  May we know which HTC phone are you using? And how does it crash your webpages? As when you are in the middle of browsing or every time you open the browser? Which browser are you using? Thanks. Best Regards, Andy Yoon .......…
  • Dear janala,  The "updatetask.exe" process belongs to Ask.com. Most likely you have installed their toolbar on your browser and there are attempts for connections from it. You may remove the process from DeepGuard monitoring if you are co…
  • Hi smush,   It depends on which F-Secure product you are purchasing. If you are purchasing the home F-Secure AV, there will be a notification pop-up when the license is about to expire. For corporate products, there, kindly contact your nearest re…
  • Hi Mike1987,   The Client Security clients must have connection with the Policy Manager server for it to be able to download policy file updates. For standalone workstations, it is recommended to use PSB for Workstations as it is managed through c…
  • Hi drskhan,   Currently Freedome for desktops/laptops is not available for the time being as it is still in research phase.   Thanks. Best Regards, Andy Yoon ......................................................................................…
  • Hi Crunchy,   With regards to your problem, I would suggest you to open a Support Ticket: http://www.f-secure.com/en/web/business_global/support/contact/request   Once you have open a SRID kindly update me so that I can help to solve your issu…
  • Hi simoneden,   It would be recommended to upgrade to a newer version of Optus Internet Security Suite to have a better performance and security on your computer especially when now you have the latest version installation file. :)   Thanks. Bes…
  • Hi simoneden,   Optus have a newer version of installation file on their end, please uninstall the current version and install the latest version as the version that you are currently using is quite an old version. Kindly contact Optus Support on …
  • Hi simoneden,   I would suggest you to kindly contact Optus Technical Support to get a newer version of Optus Internet Security Suite installater and reinstall it over the current version to help on the situation.   Thanks. Best Regards, Andy Y…
  • Hi TWONG,    Can you provide me with the SRID number for me to check on the case for you?   Thanks. Best Regards, Andy Yoon ........................................................................................................................…
  • Hi TWONG,   With regards to your problem, I would suggest you to open a Support Ticket: http://www.f-secure.com/en/web/business_global/support/contact/request Once you have open a SRID kindly update me so that I can help to solve your issue. T…
  • Dear beerandwhiskey,  It is not recommended to have 2 anti-virus program on your computer. If you are using Sophos and F-Secure at the same time, kindly remove Sophos from your Mac and try to run the scan again using F-Secure Anti-Virus. Thanks. …
  • Dear mrjcam,  When was the last time you were able to login? The default username for Policy Manager is admin, you may wanna try to login using that username. If the issue persists, I would suggest you to open a Support Ticket: http://www.f-secure.…
  • Dear CJH,    You can login to the following F-Secure website to download your copy of F-Secure Safe to your computer:   https://mysafe.f-secure.com/login   Your usename would normally be the email address that you have used for the registratio…
    in CSRF Token Comment by AndyY March 2014
  • Dear CJH, May we know which F-Secure product are you referring to? Thanks. Best Regards, Andy Yoon ..................................................................................................................................................…
    in CSRF Token Comment by AndyY March 2014
  • Dear ahwa,  Please try to upgrade the Policy Manager to the latest version. If the issue persists after the upgrade, I would suggest you to open a Support Ticket as we would require to check on the logs to investigate on the issue: http://www.f-s…
  • Dear mshelburne1993,   With regards to your problem, I would suggest you to open a Support Ticket if the issue still persists: http://www.f-secure.com/en/web/home_global/support/contact Once you have open a SRID kindly update me so that I can h…
  • Dear grahame,   The issue that you are facing is probably due to typo error while registering. I would suggest you to open a Support Ticket for us to check on your account:   http://www.f-secure.com/en/web/home_global/support/contact   Once yo…
  • Dear Moonlightelf,   With regards to your problem, I would suggest you to open a Support Ticket and provide us with the subscription key so we can check that for you: http://www.f-secure.com/en/web/home_global/support/contact   Once you have o…