Announcement: New Knowledge Base
4 June 2020: We are pleased to announce the launch of a new Knowledge Base, Changelogs for Business Security Products, where you can find more details, such as bugfixes or new features, about the most recent releases of our business-related products.
Windows clients with Computer Protection don't get assigned/updated profile
I wonder if anyone has the same problem.
We are currently replacing our old AV with F-Secure PSB and are in the middle of testing features before we depoly it internally and to on our customers (we are a provider).
But we have an issue with the Computer Protection clients, they get the default profile assigned but when i assingn another policy it just says "Pending" and when i run an operation on the clients they get stuck on "Waiting for the device to connect".
The odd thing is that PSB Portal have registred the clients without issuses, they have a valid connection timestamp, initial software update scan works and regestring missing updates without problems, but anything after that is dark.
F-Secure PSB Workstation Security v12 works without any issues on the same clients.
I have tested on following OSes
Windows 7 Pro SP1
Windows 8.1 Enterprise
Windows 10 Enterprise build 1607
Hope someone can shed some light on this