Can't install client security premium on workstaion although the license still available

Dear Cc team !

We have one issue relating to Installation Client Security Premium from PM, pls help to check

 

The license of Customer still available till 24th, Oct, 2017. Today they access PM => Installation tab => Push Installation of Client security to their computer but display the red message on "Push Installation progress" interface that: The launcher service has reported an error, Nolicense file (s) for the specifed keycode

 

Therefore the installation can't finish

The customer ID is: xxxxxxx

Pls help me to check, Thank you !

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