Sense not working at all !
the Sense drive me nut.
A first time, I could create the WiFi SSID, and create a cable Internet connection. After a while, the app (on my Android) said the Sense need to be updated. The update didn't succed at all, and the app said I have to reset it to the factory settings.
I did this, Sense displayed "FF", and I restarted the process.
But this time Sense don't want to connect tyo the Intent: whterver I do, it saus me (the app): no Internet connection.
The Internet connection work (I send this message with it !), the Sense has an IP address (I can see it in the DHCP).
Why does this silly device don't work ??? Of course, no answer to the ICMP packets, and no telnet or SSH, to check if it is alive on the network.
this morning I take it to my job: here I have VDSL and fiber line.
On a VDSL: first time, trying to update, fault.
I finally made a FF reset: trying, fault
I made a RST: update sucessfull.
Now it works (and it has a very poor managment interface)
My humble opinion: your update server are overloaded. From two different ISP providers, I had the same problem, beginning the update and no result.
Apologies for the frustration,
Can you please elaborate on a few technical details of your system to help us try to understand, possibly reproduce and narrow down the issue:
1) Which phone / OS version you used for the setup
2) What is the brand / exact model of your upstream router and your internet service provider at home of your 2Mbps connection
3) what is the type of your home connection (DSL, cable, 4g... other?)
Simo Punnonen / SENSE QA Lead
1) Samsung Galaxy S6/Android 7.0 for configuration
2a) my home: Freebox Revolution, ISP Free (France, Freebox provided by ISP)
2b) at work: VDSL modem/router Technicolor TG788 vn (v2), ISP ... myself (AS25540 if you want technical information on connectivity). Direct link via a PPP connection
3a) ADSL, between 2.5 and 3 Mbps (vary on hour, day, direction of the wind, and more ... it's an ADSL line !)
3b) VDSL, 17.728 / 71.705 (up/down, in Mbps)
It didn't work the 2 first time at work (case b)
Thanks for your provided info, i've made a case for looking into the issue.
Getting access to those specific pieces of hardware can be a challenge in Finland, where the principal development is done, but we'll get in touch with our French office and see how we can co-operate with the local ISPs to test further.
Until we can figure out what's happening in your case and make improvements, this could help you as a workaround in the future if you need to run the setup again for any reason
If the connectivity is working at all, SENSE can automatically update the firmware before the setup and hopefully avoiding the issue you are facing.
Simo / SENSE QA Lead7 2Like