F-Secure PSB Workstation Security Updates Fail

Hi,

I Have had a couple of Windows 10 Computers not Connecting to the F-Secure Server for updates.

When I force an update is says failed.

I Visit the F-Secure Server in a web browser, psb1-bw.sp.f-secure.com and I see the Correct page If I ping the Server I get 

 

 

 

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.
C:\Users\User>ping psb1-bw.sp.f-secure.com
Pinging drca3sse5qkfd.cloudfront.net [54.192.3.202] with 32 bytes of data:
Reply from 54.192.3.202: bytes=32 time=43ms TTL=248
Reply from 54.192.3.202: bytes=32 time=21ms TTL=248
Reply from 54.192.3.202: bytes=32 time=21ms TTL=248
Reply from 54.192.3.202: bytes=32 time=21ms TTL=248
Ping statistics for 54.192.3.202:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 43ms, Average = 26ms
C:\Users\User>

Which is why it Fails, using 8.8.8.8 and 8.8.4.4 as DNS, Removed and re-installed with same issue.

 

Regards

Mark.

 

 

 

 

Comments

  • VadVad Posts: 1,055 F-Secure Employee

    Hello Mark,

     

    PSB Workstation Security communicates with psb1-bw.sp.f-secure.com over https protocol (port 443). Please, make sure, that this port is opened and your proxy supports https (if you have it).

     

    Best regards,

    Vad

  • RobsonmaRobsonma Posts: 4

    Yes this is open on our firewall 

  • VadVad Posts: 1,055 F-Secure Employee

    You can try to check ProgramData\F-Secure\Logs\FSAUA\fsaua.log and fsaua.dbg yourself, maybe they can shed the light on the root of the issue. If not, please, contact support.

  • RobsonmaRobsonma Posts: 4

    had a look and Just loads of this,

     

    -Secure Automatic Update Agent for WIN32 9.02.105: Agent started
    [ 5608]Thu May 25 09:10:13 2017(2): Connecting to https://psb1-bw.sp.f-secure.com (no BW proxy, no HTTP proxy)...
    [ 5608]Thu May 25 09:10:14 2017(3): Update check failed. There was an error connecting https://psb1-bw.sp.f-secure.com (Connection failed)
    [ 5608]Thu May 25 09:10:34 2017(2): Connecting to https://psb1-bw.sp.f-secure.com (no BW proxy, no HTTP proxy)...
    [ 5608]Thu May 25 09:10:34 2017(2): Connecting to https://psb1-bw.sp.f-secure.com (no BW proxy, no HTTP proxy)...
    [ 5608]Thu May 25 09:10:34 2017(2): Connecting to https://psb1-bw.sp.f-secure.com (no BW proxy, no HTTP proxy)...

     

    Will pass to Support

    many Thanks

This discussion has been closed.