premium account after uninstallation?

Good morning, I bought a premium count f-secure key, which I have activated with a code to voucher.
having been uninstalled and re-installed fsecure key, my vouché code does not work any more. How then I to go past again there premium?

Comments

  • Chameni
    Chameni Posts: 235

     

    Hello fouldroul,

     

    Is there any error message appear when you entered the code again for the F-Secure Key?

     

    Thank you.

  • Chameni
    Chameni Posts: 235

     

    Hi Fouldroul,

     

    To update you regarding this case, we have checked with our team and it is recommended to open a support ticket in order for them to check further on this issue. Please include the log too :


    You can get the log from below path :

    Windows: %LOCALAPPDATA%\F-Secure\Pwmgr\Pwmgr.log
    Mac: ~/Library/Application Support/F-Secure/Pwmgr/Pwmgr.log

     

    Thank you

     

     

  • fouldroul
    fouldroul Posts: 3

    Hi,

    So I opened a ticket, I was reminded, that still does not work (I'm still not in premium).
    I sent a Wednesday email to the person who took care of me, but still no answer.Smiley Frustrated

    Spoiler
     
  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello Fouldroul, 

     

    Note that most premium codes are one time use. In case of reinstallation, you will be able to retrieve the premium to your device by synchronizing with another premium device.

  • fouldroul
    fouldroul Posts: 3

    hello,

    but f secure key was installed on a single PC, so I can't do  by synchronizing.

  • Chameni
    Chameni Posts: 235

    Hi fouldroul,

     

    Since you've opened a support ticket, I have highlighted about this to the Support Agent. They will get back to you for further investigation.

     

    Thank you.

This discussion has been closed.