Subscription and syncronization codes became invalid on PC

Tobi_VLN86
Tobi_VLN86 Posts: 2
in F-Secure KEY
Hello,
 
my passwords were synced between my PC and my android phone formerly, but since I got F-Secure KEY 4.2.113 [PC] installed, it says that my subscription became invalid so that I need to buy a new one, and my passwords no longer are synced.
I tried to remove local storage [PC], reinstall F-Secure KEY [PC], and reactivate it with a synchronization code generated on my android phone with F-Secure KEY PREMIUM 4.1.8.
While doing this, F-Secure KEY [PC] says my passwords now are synced (which is incorrect), but it still says to be KEY FREE. Additionally I am not able to sync manually because it asks to buy a new subscription.
 
 Can you help me, please?
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  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello Tobi_VLN86,

     

    In order to be able to troubleshoot your problem, please open a support ticket including the following information:

    -the file Pwmgr.log located under %LOCALAPPDATA%\F-Secure\Pwmgr\Pwmgr.log

    -a copy of the information in Help->About->System information. It can be done by selecting the whole text on the page and then using CTRL(CMD)+C to copy to the buffer.

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  • Tobi_VLN86
    Tobi_VLN86 Posts: 2

    Thanks for the quick reply.

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