Autofil scrambling username and passwords using F-Secure KEY

Pegleg12Pegleg12 Posts: 9
in F-Secure KEY

When trying to use KEY to login to sites everything appears to work except  it populates the fields with corrupted data eg missing letters. "Penpall" will appear as "enall"  or something other than what it should be. The same is happening with my logins.

The data in KEY is correct. Any help with this will be much appreciated.

IE11

Windows 8.1

Thanks

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Comments

  • dukavidukavi Posts: 113 F-Secure Employee

    We wll take a look into this issue and let you know once problem will get identified / fixed.

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  • Pegleg12Pegleg12 Posts: 9

    Is there no help/ advice forthcoming with this issue?

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  • dukavidukavi Posts: 113 F-Secure Employee

    We coudn't reproduce the problem exactly as you explained, but there will be changes regarding this area in next release, which is now being tested.

     

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  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Pegleg12,

     

    You can find the latest version which includes among other things, improvements of the autofill feature.

     

    ftp://FSKEY:[email protected]/fskey-production-3.2.104.msi

     

    Could you try it out and let us know?

     

     

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  • Pegleg12Pegleg12 Posts: 9

    Hi Ben,

    Thanks for your reply.

    Unfortunately, the link you have indicated does not take me anywhere I can update my version 3.1.112. I can see, elsewhere, that there is a newer version 3.2.104 but I cannot see how to access it.

     

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  • dukavidukavi Posts: 113 F-Secure Employee

    The link above should work (you just need to keep ftp username and password).

    So if you just copy this whole link: ftp://FSKEY:[email protected]/fskey-production-3.2.104.msi and open in the browser, you should be able to download it.

     

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  • Pegleg12Pegleg12 Posts: 9

    Hi dukavi,

    Managed to download and instal v3.2.104 as instructed but to no avail. Passwords and logins are still being scrambled in website login fields. The data in the "KEY" is accurate and "KEY" seems to be functioning as expected. The scrambled data in the autofill process remains the problem. Should I uninstal and start from scratch?

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  • dukavidukavi Posts: 113 F-Secure Employee

    Reinstalling the software and removing local storage won't help.
    We need to know additional information about your case:
    - What kind of fields get scrambled? Username or password or both?
    - What is the web address or application that is scumbling the fields.
    - Infromation about OS and browser version is needed.

    You may also PM to me if you think it is better way to handle the problem.

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  • Pegleg12Pegleg12 Posts: 9

    Dukavi,

    Windows 8.1 64 bit:

    IE v 11.0.9600.17801

    Mozilla Firefox  38.0.1 (x86)

    I only use Firefox for certain tasks and this morning tried the "KEY" software with it and, lo and behold, it worked perfectly on all the sites I visited!  So, can we make the assumption that the problem lies with Internet Explorer and if so how do we fix it?

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  • dukavidukavi Posts: 113 F-Secure Employee

    We still cannot reproduce the problem with your setup.

    Any particuliar web-site that causes the problem?

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  • Pegleg12Pegleg12 Posts: 9

    Hi,

    Every site using IE- eg Amazon.co.uk- is populated with scrambled data. Some parts are usually missing although it is possible sometimes to see the patern of the information.

    Otherwise, using Firefox works perfectly.

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  • Pegleg12Pegleg12 Posts: 9

    Hi,

    Still not working ao any site using IE. Firefox, however, is  working as expected. Do I just give up on Expolrer11 which I need to use for accessing certain sites?

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  • dukavidukavi Posts: 113 F-Secure Employee

    I am still not sure why it doesn't work for IE in your case. It should work fine too.

    It probably might depend on your hardware configuration though. Did you try if it works on other PCs?

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This discussion has been closed.