Syncing Problems in Android app

I have Key Premium working on OS X but whenever i try to sync the database with the Android app it simply doesn't work. There are several problems. First when i go to connect devices and input the code generated on the OS X app the "Connecting" pop up overlay doesn't really cover the buttons that are supposed to be covered below, instead you get a blend of both overlays, and you can interact with the buttons that should be below. Sometimes it just stays like that forever, some other times i get the new Master Key pop up. After I input my OS X app master key and accept, the pop up comes out again asking me for the master key, and it never ends, just keeps popping up again and again and again. It never syncs, not even partially. I have tried reinstalling but the problem is always there. I'm on Android 5.1.

Best Answer

  • BenBen Posts: 2,641 F-Secure Product Expert
    Accepted Answer

     

    @Jassu 

    I unfortunately do not have a global solution to provide here for these syncing problems. I simply provided a alternative voucher to Axollott by private message, to try.

     

    Rest assured that we will inform you once a stable solution is found.

Comments

  • AxollottAxollott Posts: 10
    I'm not lying. I still have the issue and i haven't even heard a thing from support team. Very rude. You should get a slap in the face with a giant Tuna fish. Plop, PLOP et PLOPLOPLOPLOPPLOP. http://imgur.com/fSgjRI7 http://imgur.com/uwah25z http://imgur.com/h7RwcWL
  • BenBen Posts: 2,641 F-Secure Product Expert

    Hi Axolott, 

     

    Sorry for not coming back to you earlier. I forward you request to our development team and get back to you via Private message.

  • JassuJassu Posts: 42

    Please give answers here at community, not via PM.

     

    I'm also interested about the solution and really frustrated with this current android version. Any idea when the next release is coming?

  • AxollottAxollott Posts: 10
    ok i have recieved the PM, what should i do with it? should I use it in the OSX client (where my passwords are currently stored) or in the android app?
  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Axollott,

     

    Taking this voucher in use on the android device trying to sync would be the first step to try fixing this problem.

    Axollott
  • JassuJassu Posts: 42

    Can you provide older version of Key for Android to testing purposes? Seems that problems are with this new one, and i would like to test if i can get this working with older version.

  • AxollottAxollott Posts: 10

    OK, I´ll try that out.

  • AxollottAxollott Posts: 10

    OK so i used the voucher in the phone, it´s still not working, when i sync from the android generated code to OS X, after i enter the code i just get the main password list view, nothing else happens, doesn´t ask me for the phone´s master password. When i do the opposite, from code generated in OS X  for the Android, It just hangs in the Connecting pop up overlay. Smiley Sad  I really want to help ya guys, i get in to every single beta you invite me, tell me if you need a log or something from my phone. My passwords have been taken hostage by the OS X app. Smiley Tongue

     

  • AxollottAxollott Posts: 10

    oh yes! YES! YEEEEES! It finally worked, I guess it was from OS to the Android, after a while hanging in the Pop up overlay i unlocked the lock screen of my phone and key was blocked, after entering my Android master password it asked me for the other device master password, I typed it and voila! finally worked! Thank You for your support and i hope you can squash any bugs left for the next update.

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hi Axollott,

     

    Thank you for the update. Our team is improving constantly the product and we greatly value your input.

This discussion has been closed.