How can i get my premium licens

I can not find my license number for key premium. can not generate through another device either to get it. how do I get my license? its valid in to April 2016.

Comments

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Jero,

     

    You should be able to find your licence code on the communication received after the purchase. You can generate synchronisation code to use between devices from the application.

     

    Do you have one Premium device still in use?

    If so please follow these articles.

    How do I sync the Key data on my mobile device with another device?

    How do I sync the Key data on my desktop with another device?

     

     

  • jerojero Posts: 4

    I have no active device with premium to synchronize with.

  • BenBen Posts: 2,641 F-Secure Product Expert

    Do you still have the information received after the purchase of Key Premium?

  • jerojero Posts: 4

    I just received an email with a premium coupon. And it does not work again.

  • I am having the same issue and I can't find no info on the licence code in the comms I received when I purchased.

    After downloading the app, it says the key is available on My Safe web site...where? Can't find it on there either. Not impressed I must say!

     

    I got this as the reviews says its easy to install and manage. Not so far it isn't!!

     

    If I cant sort quickly, I will be cancelling and getting a refund.

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello ukmarkarnold,

     

    You should be able to retrieve the Key Premium voucher from my Safe as described in this article.

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