Forum language: EN | FI
I bought Key but turned out that it doesn't work in my Jolla phone. How do I end my subscription? Can't find any customer service contact info...
Where did you purchase the subscription from ? Was it in the google playstore or in our webstore?
From webstore, 8.10.2014.
Hi there. Would be really nice to get an answer for this.
How do I end my Key Premium subscription?
We could trace 2 orders with your community email address. The one from October seems to have been block from your bank side and not perform since mid January. A second order placed at the end of January with a different type of card seems to be currently active.
As you ordered from our older webstore for your desktop, the premium version should become free when it will expire.
Yesterday I received an email from F-Secure Online Shop confirming my order (#XXXXXXXXXXX 4.68e). But I DO NOT WANT TO CONTINUE my order, PLEASE, tell me how to end my subscription! How hard can this be!!
I am very disappointed to F-Secure. I've been using your products over a decade and been very pleased with your internet security. But then you sold Younited to US and now it seems I can't get rid of Key. Your customer 'service' is via community and it takes days to get an answer...
Please, end my Key subscription asap.
EDIT: REMOVE PII
I have exactly same problem: I have Key subscription bought from F-Secure Webshop. Yesterday I got email telling me that I had been charged for next year of Key subscription. Thus I can tell from experience that subsciption does NOT get cut when time runs out of previous subscription period.
I cannot find any information about cancelling my subscription, so I also want to know how I can cancel my subscription?
From which web-store did you purchase your subscription? We changed partner dealing with key subscriptions at the beginning of this year(Asknet-to-Cleverbridge).
Do you want to cancel your current subscription? If so please send me your order details by Private Message.
@mini , the latest order mentioned should now be cancelled.
Hi, sent PM to you
Thank you for the information. Your subscription should now be cancelled.